Frequently Asked
Questions

Q: The download option for the JSON file keeps showing expired on clicking. Why does this happen and how to fix it?

Showing expired on clicking due to: Step 1 : Session timeout Step 2 : Browser issue Step 3 : Retry after sometime Step 4 : User permission

Q: I want to remove some old invoice data from the GST filing. How can this be done in the software?

In BUSY invoice amendment in gst returns option is not available you need to amend invoices manually on portal if you have already filled your gst return.

Q: How can I make my current monthly bills and previous year's carried forward bills appear in the same format?

The current monthly bills and previous year's carried forward bills will not appear in the same format in BUSY. The system is designed to display them differently.

Q: If enter IGST purchase return how can ensure that data has been updated in gst summary correctly .

Can check gst reports form display and can open gst summary with enable tax rate wise bifurcation and can check input interstate purchase return transaction in it.

Q: I want the tax invoice to pick up the billing party's address instead of the shipping party's address. However, BUSY seems to be defaulting to the shipping address. What should I do to change this?

To make the tax invoice use the billing party's address instead of the shipping party's in BUSY, select "As per Party Master" in the billing shipping details.

Q: I have already filed GST returns for previous months using the older version of BUSY. Will the change in tax amounts in the new version impact my old returns?

No, in new version not imapct on your data which is entered in old version so there is no issue if you change in tax amounts .

Q: I want to analyze my trading account purchase and sale data by date and tax rate. What reports or exports can I generate in BUSY to get this?

You can generate reports for trading account purchase and sale data by date and tax rate in the GST register under the sale and purchase register options.

Q: I am unable to move the GST number, document number and document date columns in my supply output register report format. How can I reorder the columns?

If you want to reorder the columns of your report you can only reorder the custom columns user define columns only,reodering the default column is not possible

Q: I am unable to open the GST portal in Chrome browser. It opens in Microsoft Edge but not in Chrome or Firefox. Why could this be happening?

If you are not able to open gst portal in chrome: Step 1 : Clear cache Step 2 : CHeck browser update Step 3 : CHeck security

Q: Some of my GST invoices did not get generated or claimed properly in the last financial year due to technical reasons. How can I claim and account for these invoices in the current financial year?

To claim the invoices: Step 1 : Identify missing invoices Step 2 : Verify technical reasons Step 3 : COrrect data Step 4 : Claim ITC

Find Solutions to Common Issues Related to taxation - gst reports

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Dealer Complaint/Issues

The download option for the JSON file keeps showing expired on clicking. Why does this happen and how to fix it?

Showing expired on clicking due to:
 Step 1 : Session timeout
 Step 2 : Browser issue
 Step 3 : Retry after sometime
 Step 4 : User permission

I want to remove some old invoice data from the GST filing. How can this be done in the software?

In BUSY invoice amendment in gst returns option is not available you need to amend invoices manually on portal if you have already filled your gst return.

How can I make my current monthly bills and previous year's carried forward bills appear in the same format?

The current monthly bills and previous year's carried forward bills will not appear in the same format in BUSY. The system is designed to display them differently.

If enter IGST purchase return how can ensure that data has been updated in gst summary correctly .

Can check gst reports form display and can open gst summary with enable tax rate wise bifurcation and can check input interstate purchase return transaction in it.

I want the tax invoice to pick up the billing party's address instead of the shipping party's address. However, BUSY seems to be defaulting to the shipping address. What should I do to change this?

To make the tax invoice use the billing party's address instead of the shipping party's in BUSY, select "As per Party Master" in the billing shipping details.

I have already filed GST returns for previous months using the older version of BUSY. Will the change in tax amounts in the new version impact my old returns?

No, in new version not imapct on your data which is entered in old version so there is no issue if you change in tax amounts .

I want to analyze my trading account purchase and sale data by date and tax rate. What reports or exports can I generate in BUSY to get this?

You can generate reports for trading account purchase and sale data by date and tax rate in the GST register under the sale and purchase register options.

I am unable to move the GST number, document number and document date columns in my supply output register report format. How can I reorder the columns?

If you want to reorder the columns of your report you can only reorder the custom columns user define columns only,reodering the default column is not possible

I am unable to open the GST portal in Chrome browser. It opens in Microsoft Edge but not in Chrome or Firefox. Why could this be happening?

If you are not able to open gst portal in chrome:
 Step 1 : Clear cache
 Step 2 : CHeck browser update
 Step 3 : CHeck security

Some of my GST invoices did not get generated or claimed properly in the last financial year due to technical reasons. How can I claim and account for these invoices in the current financial year?

To claim the invoices:
 Step 1 : Identify missing invoices
 Step 2 : Verify technical reasons
 Step 3 : COrrect data
 Step 4 : Claim ITC

Frequently AskedQuestions