Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - gst reports

FAQs

Why am I unable to share my screen with the support representative during a call about an issue with BUSY?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I want to upgrade from Excel to be able to export GST reports. What version should I upgrade to?

To be able to export GST reports, you should upgrade from Excel 2010 to at least Excel 2016 or a higher version.

I am unable to view the detailed GST report in BUSY. How can I access this report for analysis and reconciliation purposes?I am getting an error message when trying to create a new invoice in BUSY. What could be causing this and how can I fix it?

To access GST report in BUSY:
 Step 1 : CLick on display
 Step 2 : GST reports
 Step 3 : check report

The BUSY support number is not going through. Is there an alternate way to contact support?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I want to generate audit reports on a weekly or monthly basis automatically. Is this possible?

No, it is possible to generate audit reports on a weekly or monthly basis manually to set specific date range in BUSY.

I'm having trouble entering my attestation code in the portal. What should I do?

If you having trouble entering you attestation code in the portal, you need to contact the GST portal support help line number.

How do I reach customer support if I need help troubleshooting problems in BUSY? Is there a ticketing system or chat/call support?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Why is the software showing CGST and SGST as "Output" and "Input" instead of normal GST accounts in a purchase voucher?

BUSY displays CGST and SGST as "Output" and "Input" in GST purchase voucher to facilitate input-output adjustment and cross-adjustment of GST liability.

The support call got disconnected while discussing an issue with BUSY. How can I get back in touch with the representative?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

My purchases and input GST are less than sales and output GST. How is this possible? Shouldn't input be more than output?

This is possible if the company has purchased less and sold more, resulting in less input GST and more output GST.