Frequently Asked Questions

Solutions to common issues related to Taxation — Gst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Can I see the bills on my GST portal? 

If you want to see your bills on your GST portal please contact to your CA or contact to GST portal support helpline.

What is the right way to tag entries so that my input credit and ineligible ITC sections show up accurately in GST reports in BUSY? 

When you enter purchase voucher make sure to select the right ITC eligibity so that your GST reports show correct information about ITC.

How can I verify that the auto-populated GSTR- draft has captured all the invoices and is an accurate reflection of my books of accounts? 

There is no provision to check auto-populated gstr 1 data in BUSY as you need to maintain data and upload to gst portal

I am unable to view the detailed GST report in BUSY. How can I access this report for analysis and reconciliation purposes?I am getting an error message when trying to create a new invoice in BUSY. What could be causing this and how can I fix it? 

To access GST report in BUSY:
 Step 1 : CLick on display
 Step 2 : GST reports
 Step 3 : check report

What is the purpose of GSTR and C? Are they only for viewing my GST data or can I make changes and upload from BUSY? 

No, GSTR 9 and 9C in BUSY are only for viewing purposes and cannot be used to edit or upload GST data.

How can I ensure that the carried forward bills from last year are displayed in the same way as my current monthly bills? 

The system is working as intended and the previous year bills will not display the same way as the normal monthly bills.

I am unable to hear the support representative clearly during a call about BUSY. What can I do to improve the audio quality? 

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

How do I reach customer support if I need help troubleshooting problems in BUSY? Is there a ticketing system or chat/call support? 

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Why is the software showing CGST and SGST as "Output" and "Input" instead of normal GST accounts in a purchase voucher? 

BUSY displays CGST and SGST as "Output" and "Input" in GST purchase voucher to facilitate input-output adjustment and cross-adjustment of GST liability.

The support call got disconnected while discussing an issue with BUSY. How can I get back in touch with the representative? 

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
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