Frequently Asked
Questions

Q: I want to ensure my GST summary accurately reflects all transactions, including returned goods. What do I need to do?

To ensure that your GST summary accurately reflects all transactions, including returned goods in BUSY, you need to follow these steps: Step 1: Make sure all the transaction correctly recorded with all the necessary details such as Sale / Purchase Type, ITC Eligibility, Taxes, etc. Step 2: In the item master tax category properly configured. Step 3: In accounting vouchers GST nature should be correct for registered expense, rcm expense, etc transactions. Step 4: For debit / credit notes post correct voucher with correct GST nature.

Q: My sale voucher is not generating GST even though I selected the right sale type. How can I troubleshoot this?

sale voucher is not getting GST even though selected the right sales type for that you need to ensure few things in BUSY 1. when you select sales type you need to ensure that the tax type and tax rate selected in sales type is correct 2. in item master you need to select tax category for calculating GST in invoice 3. after select item masters and other details if you selecting multirate sales type then press F4 for apply tax in voucher

Q: When I try to view GST reports in BUSY, I get an error. What should I do to resolve this?

If you're getting an error when trying to view GST reports in BUSY, follow these simple steps to resolve it: Step 1: Make sure that all your business and transaction data is entered correctly. Step 2: Make sure you have the latest version of BUSY. Software updates often fix bugs and errors Step 3: Sometimes, simply closing and reopening BUSY can resolve minor issues. Step 4: Look at the software's user manual or online documentation for troubleshooting tips related to the specific error message you're encountering.

Q: I need to compare my physical cash, bank, and external balances with the software but unable to match. What should I check?

here's what you should check , Plese follow below steps : Step 1: Make sure you've entered the correct figures in your software for cash, bank, and external balances. Step 2: Ensure that all income, expenses, deposits, and withdrawals are accurately recorded. Step 3: Compare your bank statements with the transactions in BUSY software. Step 4: Ensure that you've properly reconciled your bank and external accounts in the software. Step 5: Verify if you have any outstanding checks that haven't cleared your bank account yet.

Q: What are the different packages or plans available for BUSY subscription renewal? How do I know which features are included in each?

To renew your BUSY subscription, there are various packages available. 1.BUSY offers three major product models: Basic, Standard, Enterprise, and Neo. 2.Basic, Standard, and Enterprise have single, dual & multi-user options, while Neo has single and multi-user options Also Standard & Enterprise have client server (count edition) options, 3.To know the features of each model, visit the BUSY website: https://busy.in/ 4.Check the Products and Pricing options on the website for detailed information. Note that the company may change product details or policies at any time.

Q: I am unable to reconcile GSTR-B in BUSY because of incorrect reflection of purchase returns. How can this issue be fixed?

you can follow these simple steps to resolve the issue: Step 1: First, review the data entry for your purchase returns in BUSY. Step 2: Ensure that the tax rates used for your purchase returns are correct. Step 3: Double-check the voucher entries for the purchase returns. Step 4: Cross-verify the data in this purchase register . Step 5: After making the necessary corrections to your purchase returns data in BUSY, update or refresh the GSTR-2B report. Step 6: Try reconciling GSTR-2B once more.

Q: How can I check and cross verify the GST amounts calculated by the latest version of BUSY before filing my returns?

To verify the accuracy of GST amounts calculated by the latest version before filing returns, follow these steps: step 1:Access the GST reports within the display menu. step 2:Click on GST returns and open GSTR 1. step 3:Specify the start and end dates, and choose any other relevant options as needed, then open the report. step 4:Within the report, review the section-wise data such as B2B, B2C, credit/debit notes. Verify the GST amounts by examining each section individually for accurate cross-verification.

Q: After a recent update to the latest version, my purchase and GST amounts are not tallying. What should I do?

purchase and GST amount not match after updating in latest version in BUSY then you can check few things 1. Check if you have entered the purchases correctly in the software. Make sure to enter relevant deatils with correct amounts . 2. Verify if the GST rates and tax calculations are set up correctly for your items in the software. 3. Reconcile your purchases with the party's invoices once you have access to the GSTR2A data from GST misc. utility option under Transaction menu.

Q: I am unable to download my GST or GSTR-B data from the GST portal. What could be causing this issue?

There could be several reasons for not being able to download GST or GSTR-2B data from the GST portal. Some possible causes could be Step 1 : Technical issues with the portal Step 2: Outdated software version Step 3 : Permission restrictions for remote access Step 4 : or incorrect configuration settings. Step 5 : It is recommended to check for any updates or changes in the software, ensure proper permissions for remote access, and verify the configuration settings for downloading GST or GSTR-2B data.

Q: How can I ensure that my data in BUSY matches the data on the GST portal for accurate return filing?

To ensure that my data in BUSY matches the data on the GST portal ,you can follow these Step 1: Double-check the invoice details, including invoice numbers, dates, customer/vendor details, and tax rates. Step 2: Use the correct GST rates for different products or services, and ensure that you're charging and reporting taxes accurately. Step 3 : Regularly reconcile your sales and purchase data Step 4 : Ensure that no invoices are missed or duplicate Step 5 : Periodically reconcile your GST returns

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to ensure my GST summary accurately reflects all transactions, including returned goods. What do I need to do?

To ensure that your GST summary accurately reflects all transactions, including returned goods in BUSY, you need to follow these steps:
 Step 1: Make sure all the transaction correctly recorded with all the necessary details such as Sale / Purchase Type, ITC Eligibility, Taxes, etc.
 Step 2: In the item master tax category properly configured.
 Step 3: In accounting vouchers GST nature should be correct for registered expense, rcm expense, etc transactions.
 Step 4: For debit / credit notes post correct voucher with correct GST nature.

My sale voucher is not generating GST even though I selected the right sale type. How can I troubleshoot this?

sale voucher is not getting GST even though selected the right sales type for that you need to ensure few things in BUSY 
 1. when you select sales type you need to ensure that the tax type and tax rate selected in sales type is correct 
 2. in item master you need to select tax category for calculating GST in invoice 
 3. after select item masters and other details if you selecting multirate sales type then press F4 for apply tax in voucher

When I try to view GST reports in BUSY, I get an error. What should I do to resolve this?

If you're getting an error when trying to view GST reports in BUSY, follow these simple steps to resolve it:
 Step 1: Make sure that all your business and transaction data is entered correctly.
 Step 2: Make sure you have the latest version of BUSY. Software updates often fix bugs and errors
 Step 3: Sometimes, simply closing and reopening BUSY can resolve minor issues.
 Step 4: Look at the software's user manual or online documentation for troubleshooting tips related to the specific error message you're encountering.

I need to compare my physical cash, bank, and external balances with the software but unable to match. What should I check?

here's what you should check , Plese follow below steps : Step 1: Make sure you've entered the correct figures in your software for cash, bank, and external balances.
 Step 2: Ensure that all income, expenses, deposits, and withdrawals are accurately recorded.
 Step 3: Compare your bank statements with the transactions in BUSY software. Step 4: Ensure that you've properly reconciled your bank and external accounts in the software.
 Step 5: Verify if you have any outstanding checks that haven't cleared your bank account yet.

What are the different packages or plans available for BUSY subscription renewal? How do I know which features are included in each?

To renew your BUSY subscription, there are various packages available.
 1.BUSY offers three major product models: Basic, Standard, Enterprise, and Neo.
 2.Basic, Standard, and Enterprise have single, dual & multi-user options, while Neo has single and multi-user options Also Standard & Enterprise have client server (count edition) options,
 3.To know the features of each model, visit the BUSY website: https://busy.in/
 4.Check the Products and Pricing options on the website for detailed information.
 Note that the company may change product details or policies at any time.

I am unable to reconcile GSTR-B in BUSY because of incorrect reflection of purchase returns. How can this issue be fixed?

you can follow these simple steps to resolve the issue:
 Step 1: First, review the data entry for your purchase returns in BUSY.
 Step 2: Ensure that the tax rates used for your purchase returns are correct. 
 Step 3: Double-check the voucher entries for the purchase returns.
 Step 4: Cross-verify the data in this purchase register .
 Step 5: After making the necessary corrections to your purchase returns data in BUSY, update or refresh the GSTR-2B report.
 Step 6: Try reconciling GSTR-2B once more.

How can I check and cross verify the GST amounts calculated by the latest version of BUSY before filing my returns?

To verify the accuracy of GST amounts calculated by the latest version before filing returns, follow these steps: 
 step 1:Access the GST reports within the display menu. 
 step 2:Click on GST returns and open GSTR 1. 
 step 3:Specify the start and end dates, and choose any other relevant options as needed, then open the report. 
 step 4:Within the report, review the section-wise data such as B2B, B2C, credit/debit notes. Verify the GST amounts by examining each section individually for accurate cross-verification.

After a recent update to the latest version, my purchase and GST amounts are not tallying. What should I do?

purchase and GST amount not match after updating in latest version in BUSY then you can check few things 
 1. Check if you have entered the purchases correctly in the software. Make sure to enter relevant deatils with correct amounts .
 2. Verify if the GST rates and tax calculations are set up correctly for your items in the software.
 3. Reconcile your purchases with the party's invoices once you have access to the GSTR2A data from GST misc. utility option under Transaction menu.

I am unable to download my GST or GSTR-B data from the GST portal. What could be causing this issue?

There could be several reasons for not being able to download GST or GSTR-2B data from the GST portal. Some possible causes could be
 Step 1 : Technical issues with the portal
 Step 2: Outdated software version
 Step 3 : Permission restrictions for remote access
 Step 4 : or incorrect configuration settings.
 Step 5 : It is recommended to check for any updates or changes in the software, ensure proper permissions for remote access, and verify the configuration settings for downloading GST or GSTR-2B data.

How can I ensure that my data in BUSY matches the data on the GST portal for accurate return filing?

To ensure that my data in BUSY matches the data on the GST portal ,you can follow these 
 Step 1: Double-check the invoice details, including invoice numbers, dates, customer/vendor details, and tax rates.
 Step 2: Use the correct GST rates for different products or services, and ensure that you're charging and reporting taxes accurately.
 Step 3 : Regularly reconcile your sales and purchase data
 Step 4 : Ensure that no invoices are missed or duplicate 
 Step 5 : Periodically reconcile your GST returns

Frequently AskedQuestions