Frequently Asked
Questions

Q: What options are available for remote access support on BUSY?

BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

Q: How can I set up remote access or cloud hosting for the software?

BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

Q: How can I update my BUSY software on the cloud?

BUSY has launched a product name BUSY Online. This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .

Q: I am getting disconnected frequently when accessing BUSY through RDP. How can I troubleshoot and fix RDP disconnection issues?

To troubleshoot and fix RDP disconnection issues with BUSY on RDP, you can try checking your internet connection, ensuring that your RDP settings are configured correctly, and checking for any updates or patches for the software. Additionally, you can try restarting your computer or it maybe due to server issue in rdp so if you are using rdp services from thoird party,you can contact to dealer or from whom take these services.

Q: What cloud hosting options are available for BUSY

BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in.

Q: What are the internet speed requirements and remote access options for BUSY Accounting?

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. Step 1: This will ensure that your data is synchronized and updated across multiple computers. Step 2: The recommended IP pinging speed is 1 ms. Step 3: BUSY has launched a product name BUSY Online. This is a product offered by BUSY that allows you to access your data online from any device..

Q: I am unable to share my screen with customer support. What should I check to resolve this?

If you are unable to shre your screen to the customer representative then check the below steps: Step 1: Check your internet connection is stable and working properly Step 2: Check if any antivirus in the system then disable it as it might be blocked third party software Step 3: If still not working Anydesk then switch to another third party remote screen like ultraviewer

Q: There seems to be a VPN connection issue impacting the BUSY software functionality. How can this be resolved?

To resolve the VPN connection issue impacting the BUSY software functionality, you can try the following steps: 1. Check your internet connection and ensure it is stable. 2. Restart your VPN connection and try reconnecting. 3. Verify that the VPN settings are correctly configured. 4. If the issue persists, contact your IT team or the VPN service provider for further assistance.

Q: How can I get the proper access and view the files when the support agent says they cannot see my screen properly?

to get the proper access and view the files when the support agent says they cannot see screen properly for that you can close remote application then restart again and connect your screen again with support agent if there is internet issue then you needs to check your internet connection to connect on remote application

Q: How do I create an ID for AnyDesk to access the software remotely?

To create an ID for AnyDesk to access the software remotely, you need to download and install AnyDesk on your computer. Once installed, AnyDesk will automatically generate a unique ID for your device. You can then share this ID with the person who needs to access your computer remotely.

Find Solutions to Common Issues Related to third-party-services - remote services

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What options are available for remote access support on BUSY?

BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

How can I set up remote access or cloud hosting for the software?

BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

How can I update my BUSY software on the cloud?

BUSY has launched a product name BUSY Online. This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .

I am getting disconnected frequently when accessing BUSY through RDP. How can I troubleshoot and fix RDP disconnection issues?

To troubleshoot and fix RDP disconnection issues with BUSY on RDP, you can try checking your internet connection, ensuring that your RDP settings are configured correctly, and checking for any updates or patches for the software. Additionally, you can try restarting your computer or it maybe due to server issue in rdp so if you are using rdp services from thoird party,you can contact to dealer or from whom take these services.

What cloud hosting options are available for BUSY

BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in.

What are the internet speed requirements and remote access options for BUSY Accounting?

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. 
Step 1: This will ensure that your data is synchronized and updated across multiple computers. 
Step 2: The recommended IP pinging speed is 1 ms.
Step 3: BUSY has launched a product name BUSY Online. This is a product offered by BUSY that allows you to access your data online from any device..

I am unable to share my screen with customer support. What should I check to resolve this?

If you are unable to shre your screen to the customer representative then check the below steps:
 Step 1: Check your internet connection is stable and working properly 
 Step 2: Check if any antivirus in the system then disable it as it might be blocked third party software
 Step 3: If still not working Anydesk then switch to another third party remote screen like ultraviewer

There seems to be a VPN connection issue impacting the BUSY software functionality. How can this be resolved?

To resolve the VPN connection issue impacting the BUSY software functionality, you can try the following steps:
 1. Check your internet connection and ensure it is stable.
 2. Restart your VPN connection and try reconnecting.
 3. Verify that the VPN settings are correctly configured.
 4. If the issue persists, contact your IT team or the VPN service provider for further assistance.

How can I get the proper access and view the files when the support agent says they cannot see my screen properly?

to get the proper access and view the files when the support agent says they cannot see screen properly for that you can close remote application then restart again and connect your screen again with support agent if there is internet issue then you needs to check your internet connection to connect on remote application

How do I create an ID for AnyDesk to access the software remotely?

To create an ID for AnyDesk to access the software remotely, you need to download and install AnyDesk on your computer. Once installed, AnyDesk will automatically generate a unique ID for your device. You can then share this ID with the person who needs to access your computer remotely.

Frequently AskedQuestions