Frequently Asked
Questions
Find Solutions to Common Issues Related to third-party-services - remote services
Can I access BUSY through other platforms like ultraviewer? What is the process for that
Yes, you can access BUSY through Ultraviewer
To access BUSY through Ultraviewer follow the below mentioned steps:
Step 1: Download and install the Ultraviewer
Step 2: Both side Ultraviewer is required to access BUSY
Step 3: Provider share the login Id and Password so that other party can access the BUSY
The any desk ID I provided is not working when trying to access BUSY support. Can you provide me with the proper steps to send my BUSY any desk ID?
If Any desk ID not working, then follow the below step:
1. Open the web browser open search for any desk
2. then click on download update and after downloading
3. Install and desh by following the instruction in set-up.
4. After finishing installtion, you view the any desk ID in you system.
What are the steps for logging into AnyDesk/UltraViewer and accessing BUSY remotely?
To log into AnyDesk/UltraViewer and access BUSY remotely, you need to download and install the software on your system. Then, share your AnyDesk/UltraViewer ID with the support agent who will remotely access your system. Once connected, the agent can access BUSY and troubleshoot any issues you are facing.
I am unable to connect to your support team via UltraViewer. What are the steps I should follow to download, install and connect UltraViewer?
To install ultraviewer in your system please follow these steps:
Step 1: Open the browser
Step 2: Then type ultraviewer
Step 3: Then visit the ultraviewer website
Step 4: Go to the download section and download its setup then install
What is the index ID for my BUSY account?
To find your AnyDesk ID, follow these steps:
1.Ensure you have an internet connection and the AnyDesk application installed.
2.Open the AnyDesk application on your device.
3.Locate your AnyDesk ID displayed within the application.
4.Share this AnyDesk ID with the BUSY Support executive to receive online support.
What options are there for cloud hosting or accessing BUSY remotely?
BUSY has a product name BUSY Online which allows you to access your data online from any device remotely. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner.
How do I enable remote desktop experience in BUSY?
BUSY has a product called BUSY Online which allows you to access your data online from any device. Furthermore there also third party application which allows to run BUSY software remotely. For more details you can concern to your authorized channel partner.
How do I configure additional security for remote access?
To configure additional security for remote access, you can implement measures such as using strong passwords, enabling two-factor authentication, using a virtual private network (VPN) for secure connections, regularly updating and patching your software, and implementing firewall and intrusion detection systems.
What is the process to reconnect remotely if I get disconnected from BUSY?
If you are accessing BUSY through Remote Desktop (RDP) and it's being disconnected,
I would recommend contacting the provider of your remote service to troubleshoot the
issue. They will identify and resolve any connectivity issues that are causing the
disconnections.
Can we access BUSY from a remote location through Static IP?
Yes you can access BUSY compnay data from remote location through Statip IP with port forwarding on router 1433 or 1434 port need be open on router and BUSY licence & database should be on SQL mode