Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - client server
How to troubleshoot performance issues and get remote support in BUSY?
To troubleshoot performance issues in BUSY and get remote support, you can follow these steps:
1. Check your system requirements: Ensure that your computer meets the minimum system requirements to run BUSY smoothly. You can find the system requirements in the software documentation.
2. Close unnecessary programs: Close any background programs or applications that are not required while using BUSY. This can help free up system resources and improve performance.
3. Reboot your system: Sometimes, a simple system reboot can resolve performance issues. Restart your computer and try running BUSY again.
4. Update BUSY: Make sure you are using the latest version of BUSY. Updates and patches are released periodically to address performance issues and bugs. Check for updates and install them if available.
5. Contact remote support: If the performance issues persist, you can reach out to BUSY's customer support for remote assistance. They can remotely access your system to diagnose and troubleshoot the performance issues you are facing.
To contact remote support, you can visit BUSY's official website or refer to the software documentation for the contact details of their customer support team.
BUSY is very slow and crashing frequently. How can I fix this?
If your BUSY is running slow on your system, First you have to identify that on which system BUSY running slow server system or client system ( In case of multiuser license).
If it is server system then can try the below steps:
Step 1: Clear temporary files and free up disk space on your computer.
Step 2: Restart your computer to refresh the system.
Step 3: Check your data size in which you are working.
Step 4: Check for any available updates for BUSY and install them.
Step 5: Close any unnecessary programs or applications running in the background.
If it is client server then can try the below steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
ping (IP Address) -t in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.
Further if your BUSY is crashes then provide more details what error occurs before crashing.
What steps should I follow if my software is running slow?
If your BUSY running slow on your system, First you have to identify that on which system BUSY running slow server system or client system ( In case of multiuser license).
If it is server system then can try the below steps:
Step 1: Clear temporary files and free up disk space on your computer.
Step 2: Restart your computer to refresh the system.
Step 3: Check your data size in which you are working.
Step 4: Check for any available updates for BUSY and install them.
Step 5: Close any unnecessary programs or applications running in the background.
If it is client server then can try the below steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
"ping (IP Address) -t" in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.
If same issue persists you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at [support@busy.in].
My BUSY is working slow. How can I troubleshoot performance issues with BUSY?
To improve the performance of BUSY , you can try optimizing the settings by following these steps below:
Step1 : Check your system requirements: Ensure that your computer meets the minimum requirements to run BUSY smoothly.
Step2 : Update BUSY : Make sure you are using the latest version of BUSY, as newer versions often include performance improvements.
Step3 : Disable any antivirus or exclusions the BUSY to see if it is affecting BUSY's performance.
Step4 : Close any other programs or restart the computer applications running in the background to free up system resources for BUSY.
Step5 : Disable any unnecessary features or add-ons in BUSY that you are not using. This can help reduce the workload on the software and improve its speed.
Step6 : If you are using BUSY on a network, ensure that your network connection is stable and fast. Slow network speeds can affect the performance of the software.
Step7 : Run with full access: Run BUSY as administrations mode ,Given full access to BUSY.
My software suddenly runs slowly. What could be the reasons, and how can I troubleshoot performance issues?
If your computer software is running slowly, it could be because of a few different reasons. Here are some steps you can follow to fix it:
Step 1: Check if your computer meets the minimum requirements for the software.
Step 2: Close any extra programs that are running in the background and using up your computer's resources.
Step 3: Make sure your software and drivers are up to date by looking for updates and installing them.
Step 4: If you're using a specific program called BUSY Application, follow these steps:
Step 5: Go to the administration section.
Select configuration.
Find the maximum entries in voucher option
Adjust the values as needed, but be careful not to set them too high (like 999) because this can slow down the software when you use or save vouchers. It's usually better to keep the values at their default settings.
Step 6: If you're using the software on a client PC, ensure your LAN connection works well, and read/write speeds are normal.
Slow and freezing BUSY software. How to improve?
If BUSY get freeze and running slow then Pls Follow the Below Steps for improving the performance :
Pls Follow the Below Steps :
Step 1: The system should be window 7 or above and with the minimum required of 4GB RAM or higher, Hard disk space should be 2GB or more and minimum resolution should be 1024x768.
Step 2: Set the compatibility and down the UAC from control panel then restart the system.
Step 3: After data backup, uninstall all the BUSY old releases from the control panel.
Step 4: From Houskeeping, Check the incomplete vouchers and Junk characters.
Step 5: Check if this issue is coming only in BUSY or other Application Also. If it is in BUSY then after data backup, remove and reinstall it in another drive. If it is coming in Other applications also then its system specific issue, Need to Contact Hardware Provider.
If still issue presists, Contact on customer support 24x7 on 8282828282 and email at support@busy.in
How to troubleshoot performance issues in BUSY?
To troubleshoot BUSY performance issue then Pls Follow the Below Steps for improving the performance :
Pls Follow the Below Steps :
Step 1: The system should be window 7 or above and with the minimum required of 4GB RAM or higher, Hard disk space should be 2GB or more and minimum resolution should be 1024x768.
Step 2: Set the compatibility and down the UAC from control panel then restart the system.
Step 3: After data backup, uninstall all the BUSY old releases from the control panel.
Step 4: From Houskeeping, Check the incomplete vouchers and Junk characters.
Step 5: Check if this issue is coming only in BUSY or other Application Also. If it is in BUSY then after data backup, remove and reinstall it in another drive. If it is coming in Other applications also then its system specific issue, Need to Contact Hardware Provider.
If still issue presists, Contact on customer support 24x7 on 8282828282 and email at support@busy.in
How can I resolve my issue related to networking? My client system takes a long time to complete tasks in BUSY?
To troubleshoot networking issues in BUSY, please follow the steps below:
Step 1: Check if the main system IP is pinging properly in the client system. To check connectivity,
type CMD in the search bar of the main system, then type ipconfig after the cursor, and press the
Enter button.
Step 2: Note the IPV4 address that is displayed.
Step 3: In the client system, open the search bar and type ping, followed by a space, then the IP
address that you noted earlier, followed by -t, and press the Enter button.
Step 4: A command window will appear. Check if the time column is getting the same response
as 1, or if it is changing with different numeric values. If it is getting changed with different numeric
values or showing "Request time out" in the middle, it means that the networking is not being done
properly, and you need to contact the IP person for further assistance.
Note: We recommend using LAN over WIFI as WIFI is more prone to fluctuations.
How can I improve the performance of BUSY?
To improve the performance of BUSY you can try the following steps:
Step 1. Ensure that your Computer meets the minimum system requirement Like Ram
4GB and HDD 520GB.
Step 2. Close any unnecessary programs or applications running in the background.
Step 3. Update BUSY to the latest version available.
Step 4. Run a virus scan on your computer to ensure it is free from malware.
Step 5. Exclude BUSY21.exe and its folder from antivirus.
Step 6. Reduce your system to access UAC settings through the Start menu search.
Step 7. Set Compatibility of your BUSY by the properties of BUSY application on desktop
and you can give full right to acess everyone.
Step 8. Ensure that the data size should be upto or around 10 GB in Access mode and
if more than 10GB then you should convert into SQL
Step 9. Verify that you have established a stable LAN network connection among
multiple systems.
My BUSY is running slow. What should i check?
If your BUSY slow on your system, First you have to identiFinancial Year that on which system BUSY running slow server system or client system ( In case of multiuser license).
If it is server system then can try the below steps:
Step 1: Clear temporary files and free up disk space on your computer.
Step 2: Restart your computer to refresh the system.
Step 3: Check your data size in which you are working and check if same issue in other companies also.
Step 4: Check after Reindex Database process from the Housekeeping menu.
Step 5: Close any unnecessary programs or applications running in the background.
If it is client server then can try the below steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
ping (IP Address) -t in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.
