Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - client server
Slow and freezing BUSY software. How to improve?
If BUSY get freeze and running slow then Pls Follow the Below Steps for improving the performance :
Pls Follow the Below Steps :
Step 1: The system should be window 7 or above and with the minimum required of 4GB RAM or higher, Hard disk space should be 2GB or more and minimum resolution should be 1024x768.
Step 2: Set the compatibility and down the UAC from control panel then restart the system.
Step 3: After data backup, uninstall all the BUSY old releases from the control panel.
Step 4: From Houskeeping, Check the incomplete vouchers and Junk characters.
Step 5: Check if this issue is coming only in BUSY or other Application Also. If it is in BUSY then after data backup, remove and reinstall it in another drive. If it is coming in Other applications also then its system specific issue, Need to Contact Hardware Provider.
If still issue presists, Contact on customer support 24x7 on 8282828282 and email at support@busy.in
How to troubleshoot performance issues in BUSY?
To troubleshoot BUSY performance issue then Pls Follow the Below Steps for improving the performance :
Pls Follow the Below Steps :
Step 1: The system should be window 7 or above and with the minimum required of 4GB RAM or higher, Hard disk space should be 2GB or more and minimum resolution should be 1024x768.
Step 2: Set the compatibility and down the UAC from control panel then restart the system.
Step 3: After data backup, uninstall all the BUSY old releases from the control panel.
Step 4: From Houskeeping, Check the incomplete vouchers and Junk characters.
Step 5: Check if this issue is coming only in BUSY or other Application Also. If it is in BUSY then after data backup, remove and reinstall it in another drive. If it is coming in Other applications also then its system specific issue, Need to Contact Hardware Provider.
If still issue presists, Contact on customer support 24x7 on 8282828282 and email at support@busy.in
How can I resolve my issue related to networking? My client system takes a long time to complete tasks in BUSY?
To troubleshoot networking issues in BUSY, please follow the steps below:
Step 1: Check if the main system IP is pinging properly in the client system. To check connectivity,
type CMD in the search bar of the main system, then type ipconfig after the cursor, and press the
Enter button.
Step 2: Note the IPV4 address that is displayed.
Step 3: In the client system, open the search bar and type ping, followed by a space, then the IP
address that you noted earlier, followed by -t, and press the Enter button.
Step 4: A command window will appear. Check if the time column is getting the same response
as 1, or if it is changing with different numeric values. If it is getting changed with different numeric
values or showing "Request time out" in the middle, it means that the networking is not being done
properly, and you need to contact the IP person for further assistance.
Note: We recommend using LAN over WIFI as WIFI is more prone to fluctuations.
How can I improve the performance of BUSY?
To improve the performance of BUSY you can try the following steps:
Step 1. Ensure that your Computer meets the minimum system requirement Like Ram
4GB and HDD 520GB.
Step 2. Close any unnecessary programs or applications running in the background.
Step 3. Update BUSY to the latest version available.
Step 4. Run a virus scan on your computer to ensure it is free from malware.
Step 5. Exclude BUSY21.exe and its folder from antivirus.
Step 6. Reduce your system to access UAC settings through the Start menu search.
Step 7. Set Compatibility of your BUSY by the properties of BUSY application on desktop
and you can give full right to acess everyone.
Step 8. Ensure that the data size should be upto or around 10 GB in Access mode and
if more than 10GB then you should convert into SQL
Step 9. Verify that you have established a stable LAN network connection among
multiple systems.
My BUSY is running slow. What should i check?
If your BUSY slow on your system, First you have to identiFinancial Year that on which system BUSY running slow server system or client system ( In case of multiuser license).
If it is server system then can try the below steps:
Step 1: Clear temporary files and free up disk space on your computer.
Step 2: Restart your computer to refresh the system.
Step 3: Check your data size in which you are working and check if same issue in other companies also.
Step 4: Check after Reindex Database process from the Housekeeping menu.
Step 5: Close any unnecessary programs or applications running in the background.
If it is client server then can try the below steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
ping (IP Address) -t in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.
Why are there delays and lags while using BUSY, and how can I address them?
If there is Lags or delay in BUSY or the BUSY application is running slow then you can follow the below steps to improve its Performance:
Step 1: Right click on the BUSY icon, then go to Properties. Click on Compatibility and check both Run this program in compatibility mode and Run this program as an administrator.
Step 2: Open the User Account Control settings in the system, then drag the slider bar down to the bottom level for Never notify. Click OK and restart the system.
Step 3: Make sure the BUSY is excluded from antivirus.
Step 4: Open the Windows Firewall, then go to Advanced Settings and ensure that the BUSY Application is not blocked in inbound and outbound rules.
Step 5: Update the BUSY to the latest version available as updates often include Bugs fixes and performance improvement.
Step 6: Full hard drives can slow down your computer's processing speed.Delete unnecessary files, programs, and media.
My BUSY software is running slowly what can cause this and how do I fix it?
BUSY is running slow on Server and Client system. There can be various reasons.
Issue on Server System :Check if the BUSY in running slow only in one Company or in All Company.
Step 1: For One Company : After Data Backup do Reindex Database from HouseKeeping.
Step 2: For All Companies : a) Change the Data Location in the system
b) After Data Backup then Remove and Reinstall BUSY.
c) If Other Application is also running slow then its System Specific issue, Can Contact Hardware Person.
Issue on Client System : If BUSY is running Slow on Client System. Pls Follow Below Steps.
Step 1: BUSY Data path should be correct.
Step 2: Ping the LAN IP and check the connectivity. If Connectivity is not proper then have to contact IT Person.
Step 3: Copy Data from server system and then give direct data path on that client system for checking purpose. If Its running properly then need to Contact to IT Person.
The software is running very slow on my system. How can I troubleshoot this?
To troubleshoot the slow performance of the software on your system, you can try the following steps:
1. Check your system's hardware requirements to ensure they meet the minimum specifications recommended by the software.
2. Close any unnecessary programs or applications running in the background to free up system resources.
3. Restart your computer to refresh the system and clear any temporary files that may be affecting performance.
4. Update the software to the latest version available, as newer versions often include performance improvements and bug fixes.
5. Check for any available software updates for your operating system and install them.
6. Run a full system scan with your antivirus software to check for any malware or viruses that may be impacting performance.
7. Clear the cache and temporary files of the software to optimize its performance.
8. If the issue persists, consider contacting the software's customer support for further assistance.
What steps should be taken if the computer is running slow?
If the BUSY is running slow then you can follow the below steps to improve its Performance:
Step 1: Right click on the BUSY icon, then go to Properties. Click on Compatibility and check both Run this program in compatibility mode and Run this program as an administrator.
Step 2: Open the User Account Control settings in the system, then drag the slider bar down to the bottom level for Never notify. Click OK and restart the system.
Step 3: Make sure the BUSY is excluded from antivirus.
Step 4: Open the Windows Firewall, then go to Advanced Settings and ensure that the BUSY Application is not blocked in inbound and outbound rules.
Step 5: Update the BUSY to the latest version available as updates often include Bugs fixes and performance improvement.
Step 6: Full hard drives can slow down your computer's processing speed.Delete unnecessary files, programs, and media.
The software is running very slow on my system. What can I do troubleshoot performance issues with BUSY?
To troubleshoot the performance issues with BUSY as running slow on your system, you can try the following steps:
1: Close any unnecessary background programs or applications that may be consuming system resources.
2: Restart your computer to clear any temporary files and refresh system processes.
3: Ensure that your system meets the minimum system requirements for running BUSY software.
4: Check for any available updates for BUSY software and install them.
5: Clear the temporary files within BUSY software.
6: Disable any antivirus or firewall temporarily to check if they are causing the slowdown. 7: Provide rights to BUSY win folder. 8: Set User Account control setting as down.
For Dongle:
1. Change the port and connect the dongle with different port.
2. Check the Model of your BUSY.
3. Update the dongel drivers
4. If you will still face the issue then please check the same dongle on different system
