Frequently Asked
Questions

Q: I have an image in PNG format, how do I convert it to JPG?

To convert an image in PNG format to JPG follow below steps: Step1: Right click on the image folder and select open with in paint form and click on file option display in the left side of the screen Step2: Then select save as and JPEG form and save the image in the desired folder

Q: My antivirus software seems to be conflicting with BUSY. How can I resolve this?

To resolve the conflict between your antivirus software and BUSY kindly fellow the step: step1 : Disabling the antivirus temporarily, allow the software to function properly without any interference. Step2 : Exclusions the BUSY with antivirus. This will allow the software to function properly without any interference from the antivirus.

Q: My pen drive is not showing the icon, how can I fix this issue?

If your pen drive icon is not detected, you can try the following steps : Step 1: Check pen drive is properly inserted into the USB port of your computer. Step 2: Try Different USB Ports Step 3: Test the Pen Drive on Another Computer Step 4: Restart Your Computer Step 5: Try Another Pen Drive

Q: I want to restart or reboot the accounting software system. What is the correct process to follow?

To restart or reboot the BUSY then you can follow these steps : 1: Close the BUSY and all the instances completely 2: Shut down your system and start again 3: Once the computer or server has restarted, open the BUSY again This process will help refresh the software and resolve any temporary issues

Q: What should I do if the software says my pen drive is not detected?

If your pen drive is not detected, you can try the following steps : Step 1: Check pen drive is properly inserted into the USB port of your computer. Step 2: Try Different USB Ports Step 3: Test the Pen Drive on Another Computer Step 4: Restart Your Computer Step 5: Try Another Pen Drive

Q: What are the folder permissions required to export reports successfully?

To grant permissions to the folder for successful report export, try the following steps: Step 1: Right-click on the folder you want to access. Step 2: Click on Properties and select Security. Step 3: Click on the Edit option, provide permissions for Read, Write, Full Control, Modify, and Read & Execute, and then save.

Q: How can I set the compatibility to make the software run faster?

To set the compatibility to make the software run faster,you can check these steps: Step 1: Ensure there is enough free space available in your syste drive. Step 2: Always run BUSY as an administrator mode to avoid any compatibility issue. Step 3: Make sure you are using the updated version of BUSY.

Q: How to resolve when BUSY running slow after installing the anti virus?

When BUSY is running slow after installtng the anti virus,then exclude the BUSY in anti virus. Also check the firewall settings and set Compatibility allows BUSY to run in the properly and make it compatible the windows and down the UAC also from the Control Panel and restart the system.

Q: I am getting recurring errors related to "comparability". What is causing this and how can it be resolved?

The recurring errors related to "comparability" in BUSY could be caused by incorrect network settings. To resolve this, you can try changing the network comparability settings to "USA" in the software. This can be done by logging out of the portal and then changing the comparability settings to "USA".

Q: I got a blank screen when trying to open a voucher in BUSY. How can I fix this?

Here are some steps you can take to troubleshoot and resolve the issue: Step 1: Refresh or Reload BUSY Step 2: Incorrect or corrupted data in a voucher can sometimes lead to display issues. Step 3 : Take backup and re-indexed the database Step 4 : Check voucher date and amounts differences

Find Solutions to Common Issues Related to troubleshoot - hardware network

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I have an image in PNG format, how do I convert it to JPG?

To convert an image in PNG format to JPG follow below steps:
Step1: Right click on the image folder and select open with in paint form and click on file option display in the left side of the screen
Step2: Then select save as and JPEG form and save the image in the desired folder

My antivirus software seems to be conflicting with BUSY. How can I resolve this?

To resolve the conflict between your antivirus software and BUSY kindly fellow the step: 
 step1 : Disabling the antivirus temporarily, allow the software to function properly without any interference. 
 Step2 : Exclusions the BUSY with antivirus. This will allow the software to function properly without any interference from the antivirus.

My pen drive is not showing the icon, how can I fix this issue?

If your pen drive icon is not detected, you can try the following steps :
Step 1: Check pen drive is properly inserted into the USB port of your computer. 
Step 2: Try Different USB Ports
Step 3: Test the Pen Drive on Another Computer
Step 4: Restart Your Computer
Step 5: Try Another Pen Drive

I want to restart or reboot the accounting software system. What is the correct process to follow?

To restart or reboot the BUSY then you can follow these steps :
1: Close the BUSY and all the instances completely 
2: Shut down your system and start again
3: Once the computer or server has restarted, open the BUSY again
This process will help refresh the software and resolve any temporary issues

What should I do if the software says my pen drive is not detected?

If your pen drive is not detected, you can try the following steps :
Step 1: Check pen drive is properly inserted into the USB port of your computer. 
Step 2: Try Different USB Ports
Step 3: Test the Pen Drive on Another Computer
Step 4: Restart Your Computer
Step 5: Try Another Pen Drive

What are the folder permissions required to export reports successfully?

To grant permissions to the folder for successful report export, try the following steps:
Step 1: Right-click on the folder you want to access.
Step 2: Click on Properties and select Security.
Step 3: Click on the Edit option, provide permissions for Read, Write, Full Control, Modify, and Read & Execute, and then save.

How can I set the compatibility to make the software run faster?

To set the compatibility to make the software run faster,you can check these steps:
Step 1: Ensure there is enough free space available in your syste drive.
Step 2: Always run BUSY as an administrator mode to avoid any compatibility issue.
Step 3: Make sure you are using the updated version of BUSY.

How to resolve when BUSY running slow after installing the anti virus?

When BUSY is running slow after installtng the anti virus,then exclude the BUSY in anti virus. Also check the firewall settings and set Compatibility allows BUSY to run in the properly and make it compatible the windows and down the UAC also from the Control Panel and restart the system.

I am getting recurring errors related to "comparability". What is causing this and how can it be resolved?

The recurring errors related to "comparability" in BUSY could be caused by incorrect network settings. To resolve this, you can try changing the network comparability settings to "USA" in the software. This can be done by logging out of the portal and then changing the comparability settings to "USA".

I got a blank screen when trying to open a voucher in BUSY. How can I fix this?

Here are some steps you can take to troubleshoot and resolve the issue:
Step 1: Refresh or Reload BUSY
Step 2: Incorrect or corrupted data in a voucher can sometimes lead to display issues.
Step 3 : Take backup and re-indexed the database 
Step 4 : Check voucher date and amounts differences

Frequently AskedQuestions