Frequently Asked
Questions

Q: Why am I unable to export data to Excel even after restarting the application and computer?

Here are some troubleshooting steps you can follow: Step 1: Check File Permissions Step 2: Check the size of the file you are trying to export. Step 3: Check Excel Version Compatibility Step 4: Test with a Different Spreadsheet Step 5: Temporarily Disable Antivirus Software

Q: My BUSY screen resolution is messed up and I can't see the whole screen. How do I fix this?

If your BUSY screen is messed up and I can't see the whole screen, then you need to adjust display resolution of your Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

Q: BUSY is running very slow on my computer. What can I do to improve the performance?

To improve the performance of BUSY on your computer, you can try formatting the system and installing BUSY on an SSD drive. This can help speed up the software. Additionally, taking a data backup before formatting is recommended to avoid any data loss.

Q: I think there is a network connectivity issue affecting BUSY. Who can help with that?

If you think there is a network connectivity issue affecting BUSY, you need to check the below steps: 1. Check your LAN connectivity from the client PC to the server PC. 2. If the issue persists, then you have to contact your system hardware person.

Q: I’m having trouble reading some text on the reports, as screen is cutted. How can I fix this?

If your BUSY screen cuts off and doesn't show proper text on reports, then you need to adjust your display resolution of Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

Q: The BUSY voucher screen cuts off and doesn't show the full width. How do I adjust the resolution?

If your BUSY voucher screen cuts off and doesn't show the full width, then you need to adjust your display resolution of Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

Q: Why am I unable to view the bottom screen display while creating a company?

The inability to view the bottom screen display while creating a company may indeed be due to the screen resolution. To address this, ensure that your screen resolution is set appropriately. Once you have adjusted the resolution, reopen the BUSY Accounting Software.

Q: I'm having trouble sharing folders across networks in BUSY. How can I fix this?

To fix the issue of sharing folders across networks in BUSY, you need to check the server sharing settings and ensure that the shared folder is accessible. you can check sharing through ip address further you can contact to it person for this.

Q: While entering voucher in the client pc voucher are clashing and not syncing from server pc.

If your voucher from server pc not syncing with the client their may be connectivity issue between client and server pc. so you can check by ping ip in client pc if issue found you can consult to your IT person.

Q: How do I reconnect or reconfigure my BUSY software if I am facing technical difficulties?

If you encounter technical difficulties, it is advisable to first attempt to resolve the issue by restarting your PC; if the problem persists, please feel free to reach out to the BUSY Help desk at 8282828282 for further assistance and consultation.

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Dealer Complaint/Issues

Why am I unable to export data to Excel even after restarting the application and computer?

Here are some troubleshooting steps you can follow:
 Step 1: Check File Permissions
 Step 2: Check the size of the file you are trying to export.
 Step 3: Check Excel Version Compatibility
 Step 4: Test with a Different Spreadsheet
 Step 5: Temporarily Disable Antivirus Software

My BUSY screen resolution is messed up and I can't see the whole screen. How do I fix this?

If your BUSY screen is messed up and I can't see the whole screen, then you need to adjust display resolution of your Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

BUSY is running very slow on my computer. What can I do to improve the performance?

To improve the performance of BUSY on your computer, you can try formatting the system and installing BUSY on an SSD drive. This can help speed up the software. Additionally, taking a data backup before formatting is recommended to avoid any data loss.

I think there is a network connectivity issue affecting BUSY. Who can help with that?

If you think there is a network connectivity issue affecting BUSY, you need to check the below steps:
1. Check your LAN connectivity from the client PC to the server PC.
2. If the issue persists, then you have to contact your system hardware person.

I’m having trouble reading some text on the reports, as screen is cutted. How can I fix this?

If your BUSY screen cuts off and doesn't show proper text on reports, then you need to adjust your display resolution of Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

The BUSY voucher screen cuts off and doesn't show the full width. How do I adjust the resolution?

If your BUSY voucher screen cuts off and doesn't show the full width, then you need to adjust your display resolution of Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

Why am I unable to view the bottom screen display while creating a company?

The inability to view the bottom screen display while creating a company may indeed be due to the screen resolution. To address this, ensure that your screen resolution is set appropriately. Once you have adjusted the resolution, reopen the BUSY Accounting Software.

I'm having trouble sharing folders across networks in BUSY. How can I fix this?

To fix the issue of sharing folders across networks in BUSY, you need to check the server sharing settings and ensure that the shared folder is accessible.
you can check sharing through ip address further you can contact to it person for this.

While entering voucher in the client pc voucher are clashing and not syncing from server pc.

If your voucher from server pc not syncing with the client their may be connectivity issue between client and server pc. so you can check by ping ip in client pc if issue found you can consult to your IT person.

How do I reconnect or reconfigure my BUSY software if I am facing technical difficulties?

If you encounter technical difficulties, it is advisable to first attempt to resolve the issue by restarting your PC; if the problem persists, please feel free to reach out to the BUSY Help desk at 8282828282 for further assistance and consultation.

Frequently AskedQuestions