Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - internet connection
How to apply discounts or surcharges on invoices in BUSY?How do I troubleshoot network errors in BUSY?
To apply discounts and surcharge you need to follow below steps:
Step 1: If you want to apply item wise discount you can follow below steps:
Step a: Go to Administration then Click on Configuration
Step b: Then click on Voucher series configuration
Step c: Then click on voucher type...
Why is my software unable to connect with the NEDIS server? What steps should I take?
If your software is unable to connect with the NEDIS server, there could be several reasons for this issue. Here are some steps you can take to troubleshoot the problem:
1. Check your internet connection: Ensure that you have a stable and working internet connection. You can try restarting your router or connecting to a different network to see if that resolves the issue.
2. Verify server settings: Double-check the server settings in your software to make sure they are correct. Ensure that the server address, port number, and any authentication credentials are entered accurately.
3. Firewall and antivirus settings: Check if your firewall or antivirus software is blocking the connection to the NEDIS server. Temporarily disable them or add an exception for the software to see if it resolves the issue.
4. Update software: Make sure that you are using the latest version of the software. Check for any available updates and install them if necessary, as they may contain bug fixes or improvements related to server connectivity.
How to check details in BUSY if internet disconnected?.
If your internet is disconnected while using BUSY, here's what you can and cannot access:
You Can Access:
1: BUSY is primarily a desktop application. Even without an internet connection, you can access and use features such as master entry, voucher entry, and reports. These do not require an internet connection.
You Cannot Access:
1: However, if you need to use certain features like e-way bills, e-invoicing, GST reconciliation, HSN & GSTIN validation, or Google Drive backup, you will require a proper internet connection. These features depend on internet connectivity.
2:Additionally, BUSY offers an online version called BUSY Online. If your internet is disconnected, you won't be able to access BUSY Online. You would need to connect to an alternative internet source to use it, as it relies on an internet connection.
In summary, while most of BUSY's core features can be used without the internet, certain online and GSP (Goods and Services Provider) features do require an active internet connection.
Troubleshooting issues with not receiving emails containing invoices and vouchers in BUSY.
Troubleshooting email delivery errors or blocks preventing outgoing emails in BUSY can help you ensure that your important communications reach their intended recipients. Here are steps to address common email delivery issues:
Step 1 :Double-check the email settings within BUSY to ensure they are correct
Step 2 : Pay attention to details like the SMTP server address, port number, and authentication credentials. Incorrect settings can lead to email delivery failures.
Step 3 : Ask the email recipients to check their spam or bulk mail folders. Sometimes, legitimate emails can be mistakenly categorized as spam.
Step 4 : Ensure that the email addresses you are sending to are valid and correctly entered.
Step 5 : erify that your domain has SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records configured correctly.
Step 6 ; Use online tools to check if your email server or IP address is listed on any email blacklists.
Troubleshooting issues with accessing emails in BUSY despite a working internet.
Troubleshooting email delivery errors or blocks preventing outgoing emails in BUSY can help you ensure that your important communications reach their intended recipients. Here are steps to address common email delivery issues:
Step 1 :Double-check the email settings within BUSY to ensure they are correct
Step 2 : Pay attention to details like the SMTP server address, port number, and authentication credentials. Incorrect settings can lead to email delivery failures.
Step 3 : Ask the email recipients to check their spam or bulk mail folders. Sometimes, legitimate emails can be mistakenly categorized as spam.
Step 4 : Ensure that the email addresses you are sending to are valid and correctly entered.
Step 5 : erify that your domain has SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records configured correctly.
Step 6 ; Use online tools to check if your email server or IP address is listed on any email blacklists.
Confirming the existence of email delivery errors or blocks in BUSY?
Troubleshooting email delivery errors or blocks preventing outgoing emails in BUSY can help you ensure that your important communications reach their intended recipients. Here are steps to address common email delivery issues:
Step 1 :Double-check the email settings within BUSY to ensure they are correct
Step 2 : Pay attention to details like the SMTP server address, port number, and authentication credentials. Incorrect settings can lead to email delivery failures.
Step 3 : Ask the email recipients to check their spam or bulk mail folders. Sometimes, legitimate emails can be mistakenly categorized as spam.
Step 4 : Ensure that the email addresses you are sending to are valid and correctly entered.
Step 5 : erify that your domain has SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records configured correctly.
Step 6 ; Use online tools to check if your email server or IP address is listed on any email blacklists.
What steps should I take to diagnose and resolve email delivery problems in BUSY?
Troubleshooting email delivery errors or blocks preventing outgoing emails in BUSY can help you ensure that your important communications reach their intended recipients. Here are steps to address common email delivery issues:
Step 1 :Double-check the email settings within BUSY to ensure they are correct
Step 2 : Pay attention to details like the SMTP server address, port number, and authentication credentials. Incorrect settings can lead to email delivery failures.
Step 3 : Ask the email recipients to check their spam or bulk mail folders. Sometimes, legitimate emails can be mistakenly categorized as spam.
Step 4 : Ensure that the email addresses you are sending to are valid and correctly entered.
Step 5 : erify that your domain has SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records configured correctly.
Step 6 ; Use online tools to check if your email server or IP address is listed on any email blacklists.
Troubleshooting email delivery errors or blocks preventing outgoing emails in BUSY.
Troubleshooting email delivery errors or blocks preventing outgoing emails in BUSY can help you ensure that your important communications reach their intended recipients. Here are steps to address common email delivery issues:
Step 1 :Double-check the email settings within BUSY to ensure they are correct
Step 2 : Pay attention to details like the SMTP server address, port number, and authentication credentials. Incorrect settings can lead to email delivery failures.
Step 3 : Ask the email recipients to check their spam or bulk mail folders. Sometimes, legitimate emails can be mistakenly categorized as spam.
Step 4 : Ensure that the email addresses you are sending to are valid and correctly entered.
Step 5 : erify that your domain has SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records configured correctly.
Step 6 ; Use online tools to check if your email server or IP address is listed on any email blacklists.
The software is taking too long to download. How can I speed up or troubleshoot the download?
If the software download is taking too long or encountering issues, you can try the following steps to troubleshoot and speed up the process:
1. Check Internet Connection, Ensure that your internet connection is stable and Consider using a wired connection for faster and more reliable downloads.
2. Restart Download, Sometimes, interruptions may occur during the download. Restart the download process from the beginning to see if it progresses more smoothly.
3. Use a Different Browser, Try using a different web browser to download the software. Some browsers may have better compatibility with certain download servers.
4. Disable Antivirus/Firewall, Temporarily disable your antivirus or firewall, as they might be blocking the download. Make sure to enable them back after the download is complete.
By following these steps, you can troubleshoot download issues and potentially speed up the process.
How can I tell if the problem is with my individual machine versus a wider issue with your servers?
If the problem is with your individual machine versus a wider issue with your servers, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.
8. Check if other users are experiencing the same issue. If multiple users are facing the same problem, it is likely a server issue.
However, if you are the only one experiencing the problem, it may be specific to your machine, then you can contact your hardware person or IT person.
