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Frequently Asked
Questions

Find Solutions to Common Issues Related to accounting-reports - account books

FAQs

I am unable to add a custom column to my sales register for TCS amount. How can I do this?

To add a custom column for TCS amount in the sales register of BUSY, you can follow these steps:
Step 1: Open the sales register in BUSY.
Step 2: Navigate to the Custom Columns section.
Step 3: Create a format name of your choice.
Step 4: Click on Add New...

I want to reconcile my sales with the invoices generated in the software. How can I extract and tally the invoice numbers or IRN numbers for a period?

To reconcile your sales with the invoices generated in the BUSY,
You need to add the IRN numbers in the sales register report to reconcile the sales with the e-invoices generated. For this, you need to follow the below steps:
Step 1: Go to Display, then select Account Books,...

How can I customize the report to include/exclude certain fields and export in excel?

Please follow the below steps for standard customization in report:
if you want to remove any column from a report:
1: Open report in which you want to add / remove some column
2: Click on cutom column which is available in report on top right
3: Enter format you...

How can I capture mobile numbers of customers who pay in cash and get reports on it?

First, You need to mention the customers mobile numbers in Billing/shipping window ,So that we can capture it and get report by adding custom column of that field and to mention it follow below steps:
Step 1: Go in administration and select configuration.
Step 2: Then select voucher series configuration....

I need to add custom fields like customer GSTIN to my sales invoices. How can I do this?

To add custom fields like customer GSTIN to your sales invoices, register. You need to follow the below steps:
Step 1: In the default setting of standard format GSTIN already coming in Sales Invoice,
Step 2: If it's designed, you can modify the invoice format by contacting the dealer....

Why am I getting an error message when trying to generate reports in BUSY?

Error messages when trying to generate reports in BUSY can be caused by a variety of factors. These errors can range from simple configuration issues to more complex software or data problems. To address this issue, you should follow a systematic troubleshooting approach:
Step 1 :Start by carefully reading and...

How can I troubleshoot problems with loading or viewing certain reports like sales analysis by HSN code in BUSY?

If it is taking long time for opening the report, might be report size is heavy. Furthermore you can troubleshoot by following the below mentioned steps.
Note : Plaese take latest backup before running any process.
Step 1: Go to housekeeping then click on reindex.
Step 2: Select you can...

I posted a bill sundry of freight in a sale voucher in BUSY but the freight and forwarding amount is not showing up anywhere. Where did it go?

If you have posted a bill sundry of freight in a sale voucher in BUSY software, but the freight and forwarding amount is not showing up anywhere, you need to follow the below-given steps:
Step 1: Check if you have tagged any account within the bill sundry. To check this,...

Why am I unable to see the full sales report in BUSY? It is only showing partial figures.

If you are unable to see the full sales report in BUSY and it is only showing partial figures, there could be a few possible reasons for this issue. 
1. Date Range: Make sure you have selected the correct date range for the sales report. Check if the report is filtered to show only a specific period, such as a month or a week.
2. Filter Settings: Check if there are any filters applied to the sales report that might be causing it to show partial figures. Remove any filters or adjust them accordingly to display the complete sales data.
3. Voucher Types: Verify if the sales report is set to include all voucher types or if it is filtered to show only specific types of sales vouchers. Adjust the settings to include all relevant voucher types.
4. Data Entry: Ensure that all sales transactions have been correctly entered into the software. If any sales invoices or vouchers are missing or incomplete, it may result in partial figures in the sales report.
If the issue persists, it is recommended to reach out to the BUSY support team for further assistance in troubleshooting and resolving the problem.

I want to add custom fields like party name, GST number, invoice date etc. in my sales register report. How can I do that?

If you want to add cusom fields like party name gst number and invoice date in sales
register
Step 1: Go to display report then account books
Step 2: Then select account register standard then sale register then all sale type
then all parties then enter starting date and ending date and enable option of
show party tin gstin no turn it to Y then Ok
Step 3: Then here you have all information which you want to see.
Step 4: further if you still want to add custom field then click on custom column
then enter format name then click on add new col.
Step 5: Then enter heading and set position and data type then alignment then no of
chars then select data field option then come to category field and select
item master if you want to add master related information like gstin select
inventory voucher header for voucher related information like voucher number
and party name.
Step 6: Then select field and select command line from the list and save.
Step 7: Then re open the report with new format to see added column.