Frequently Asked
Questions

Q: How to get remote BUSY support for troubleshooting issues?

To get remote BUSY support for troubleshooting issues, you can use AnyDesk. AnyDesk is a remote desktop software that allows customer support agents to access your system remotely and assist you in resolving the issues you are facing with BUSY.To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 /7 .

Q: Can I use the same company name for multiple financial years? If not, how can I differentiate them?

Yes,You can use same company name if company has multiple Financial year but if you have seperate companies for each Financial then name sould be different but print name of company can be same. To edit company name you can follow some step: Step 1: Open the comapany and click on Company menu option. Step 2: Now click on edit company option and then enter print name and save the changes.

Q: Can you help me where can i mention the my company gstin number in BUSY?

If you want to mention company gstin number in BUSY please follow these steps: Step 1: Go to administration menu Step 2: Click on configuration Step 3: Then click on features and option Step 4: Then click on gst/vat button Step 5: Afterwards make sure that enable gst/vat reporting option is selected as y to enable it Step 6: Then select type option as gst and then specify the gstin number in the available field

Q: Why is only my Gmail ID appearing on the bills I generate in BUSY?

The Gmail ID is appearing on the bills generated in BUSY because it has been set as the default email ID in the company configuration . You can change this in edit company option in company menu and then it will show you prompt for change in standard format as well you need to click on Yes option.if it is design format then you need change in advance format.

Q: How to update company details in BUSY? how to manage logistics in BUSY?

Follow the steps given below:- Step 1 : Open Company Step 2 : Go to Company Step 3 : Press Enter on Edit Company Step 4 : Here user can modify all details except Country, State and Financial Year Beginning from and User can manage the logistic through Material Issued to Party, Material Received from Party and Stock Transfer vouchers. Users can post transactions on these vouchers as per their requirement

Q: Is it possible to include both my mobile number and email ID on the bills I create using BUSY?

Yes, it is possible to include both your mobile number and email ID on the bills you create using BUSY.If it is not coming then you can enter in edit company option in company menu and then it will show you prompt for change in standard format as well you need to click on Yes option.if it is design format then you need enter in advance format.

Q: Is there a way to create a new company without having the user name and password?

Yes it is possible to create company without username and password in BUSY, follow below steps: Step 1: Open the BUSY and go to company menu and submenu Create Company option in Company menu Step 2: Now enter Company name and other details and after that click on save option to create company Step 3: After that select user authentication option as N and then select save option to save changes.

Q: The GST settings are not saving correctly in the software. How can I fix this?

Follow below steps to fix the GST settings correctly in BUSY: Make you have update your BUSY with latest release. Step 1: Enable GST in BUSY through administration and select configuration then click on feature/options and go in GST/VAT. Step 2: Create deafult GST masters. Step 3: Mention type of dealer and filling frequency. Step 4: Specify correct GSTN and GST portal username. Step 5: Save the configuration

Q: How do I access the admin user to make changes to my companys name?

To access the admin user and make changes to your company's name in BUSY , follow these steps: Step 1: Press Control+U to login from admin user Step 2: Now mention admin user and password and login company. Step 3: Now go to company option then select edit company Step 4: Then change company name and save Step 5: Also mention yes in update in standard printing option

Q: How to separate financial data from previous years into different files in BUSY

You can split your financial year data in to different files in BUSY Please folow the give steps Step 1 Open BUSY software, do not open company Step 2 Take back of data Step 3 Click on split financial year and select the company you want to split Step 4 Mention username and password and select financial year you want to spilt Step 5 Do split and chek

Find Solutions to Common Issues Related to configurations - company configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How to get remote BUSY support for troubleshooting issues?

To get remote BUSY support for troubleshooting issues, you can use AnyDesk. AnyDesk is a remote desktop software that allows customer support agents to access your system remotely and assist you in resolving the issues you are facing with BUSY.To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 /7 .

Can I use the same company name for multiple financial years? If not, how can I differentiate them?

Yes,You can use same company name if company has multiple Financial year but if you have seperate companies for each Financial then name sould be different but print name of company can be same. To edit company name you can follow some step:
Step 1: Open the comapany and click on Company menu option.
Step 2: Now click on edit company option and then enter print name and save the changes.

Can you help me where can i mention the my company gstin number in BUSY?

If you want to mention company gstin number in BUSY please follow these steps:
Step 1: Go to administration menu
Step 2: Click on configuration
Step 3: Then click on features and option
Step 4: Then click on gst/vat button
Step 5: Afterwards make sure that enable gst/vat reporting option is selected as y to enable it
Step 6: Then select type option as gst and then specify the gstin number in the available field

Why is only my Gmail ID appearing on the bills I generate in BUSY?

The Gmail ID is appearing on the bills generated in BUSY because it has been set as the default email ID in the company configuration . You can change this in edit company option in company menu and then it will show you prompt for change in standard format as well you need to click on Yes option.if it is design format then you need change in advance format.

How to update company details in BUSY? how to manage logistics in BUSY?

Follow the steps given below:-
Step 1 : Open Company 
Step 2 : Go to Company
Step 3 : Press Enter on Edit Company 
Step 4 : Here user can modify all details except Country, State and Financial Year Beginning from 
and 
User can manage the logistic through Material Issued to Party, Material Received from Party and Stock Transfer vouchers. Users can post transactions on these vouchers as per their requirement

Is it possible to include both my mobile number and email ID on the bills I create using BUSY?

Yes, it is possible to include both your mobile number and email ID on the bills you create using BUSY.If it is not coming then you can enter in edit company option in company menu and then it will show you prompt for change in standard format as well you need to click on Yes option.if it is design format then you need enter  in advance format.

Is there a way to create a new company without having the user name and password?

Yes it is possible to create company without username and password in BUSY, follow below steps:
Step 1: Open the BUSY and go to company menu and submenu Create Company option in Company menu
Step 2: Now enter Company name and other details and after that click on save option to create company
Step 3: After that select user authentication option as N and then select save option to save changes.

The GST settings are not saving correctly in the software. How can I fix this?

Follow below steps to fix the GST settings correctly in BUSY:
 Make you have update your BUSY with latest release.
 Step 1: Enable GST in BUSY through administration and select configuration then click on feature/options and go in GST/VAT.
 Step 2: Create deafult GST masters.
 Step 3: Mention type of dealer and filling frequency.
 Step 4: Specify correct GSTN and GST portal username.
 Step 5: Save the configuration

How do I access the admin user to make changes to my companys name?

To access the admin user and make changes to your company's name in BUSY , follow these steps: 
Step 1: Press Control+U to login from admin user
Step 2: Now mention admin user and password and login company. 
Step 3: Now go to company option then select edit company 
Step 4: Then change company name and save  
Step 5: Also mention yes in update in standard printing option

How to separate financial data from previous years into different files in BUSY

You can split your financial year data in to different files in BUSY
 Please folow the give steps
 Step 1 Open BUSY software, do not open company
 Step 2 Take back of data
 Step 3 Click on split financial year and select the company you want to split
 Step 4 Mention username and password and select financial year you want to spilt
 Step 5 Do split and chek

Frequently AskedQuestions