Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - master configuration
How do I change tax rates or HSN codes?
To chage tax rates and HSN code of items in BUSY, you need to follow these steps:
Step 1: Open you company and go to the Administration tab and click on the Masters.
Step 2: Select and Item and click on Modify.
Step 3: Choose the item that you want to change the tax rate and HSN code for.
Step 4: You can update the tax rate in field of Tax Category and update the HSN code in HSN/SAC Code for GST field.
Step 5: Click on Save to apply the changes and close the window.
Please note to take latest Backup of your data before make any changes in your data.
How do I manage customer and vendor accounts in BUSY?
If you want to manage customer and vendor accounts in BUSY, you can create separate ledgers for each customer and vendor. To create them you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Masters.
Step 2: Select Account and click on Add.
Step 3: Enter all the necessary details such as Name, Group, Address, GSTIN, etc and save. You can also set credit limits, credit period, and other relevant information. This will help you track transactions, generate reports, and maintain a record of all interactions with your customers and vendors.
Why invalid HSN code showing while Generate E-invoice ?
IF HSN Code Inavlid showing Follow These steps:
Step 1:Open BUSY.
Step 2: Go to Administration.
Step 3: Go to masters.
Step 4: click on Item then select modify.
Step 5: Go to HSN/SAC Code for GST click Validate.
Step 6: If it is showing invalid then click on Search HSN/SAC Code and choose correct HSN code and mention then validate hsn .
NOTE:Sometime HSN code belongs to services which is started from 99 it is also causes of error so make sure product nature belongs to services or Goods then mention correct HSN code according to product nature.
I had added some new customers yesterday but today they are not showing up in the system. Why are my newly added customers not appearing?
If customer not showing in voucher in Dropdown then please follow these steps
1. Go in administration then go in master
2. Then Go in account and click on modify and select account master
3. Check party account group it is correct or not it must be debtor or creditor
4. If Group is wrong then mention correct group
If customer not showing in list then please follow these steps
1. Take backup of your data
2. Then Go in House-keeping Then click on Regenerate master help file
3. Then click on account only and click on ok
Why is the tax amount not showing correctly in my % GST slab?
If you are facing a problem while applying tax then follow the below steps:
Step 1: Go to Administration menu
Step 2: Click on masters option
Step 3: Then click on Tax category option
Step 4: Then click on Modify button
Step 5: Then select gst 5% slab and open it in modify mode
Step 6: Then make sure to mention Tax rate IGST as 5 % and CGST and SGST as 2.5%
Step 7: Then make sure to select correct Tax type as Goods or service
Step 8: Then click on save button and save the changes
While selecting an item in voucher not showing its stock. What should i do?
To see item's current stock while selecting it in voucher, you need to follow these steps:
Step 1: Take backup of your data.
Step 2: Open your company then go to administration menu and click on configuration sub menu.
Step 3: Select masters configuration option then select master type as item and on right side you will see number of additional field in dropdown.
Step 4: Check how many fields you have configured so increase it upto 3 and specify the current stock field then mention width and save.
Step 5: A window will appear to run regenerate master help file so press yes to run and check after complete it.
Is it mandatory to have unique HSN codes for each item description in BUSY for proper invoicing?How do I add/delete/modify items in BUSY?
No, it is not mandatory to have unique HSN codes for each item in BUSY you can enter same HSN codes for multiple items.
To Add/Modify/Delete items in BUSY, you need to follow these steps:
Step 1: Open your company, then, go to Administration tab.
Step 2: Select Masters the click on Item.
Step 3: Click on Add to create new items.
Step 4: Enter all the necessary details such as Name, Group, Unit, etc and save it.
Step 5: Click on Modify and select the Item to modify it.
Step 6: You can press F8 to delete that item after opening in modify mode.
What should i do if i do not want to maintain the stock of a particular item in BUSY?
To do not maintain stock balance of a particular item in BUSY, follow below steps:
Step 1: Take the latest backup of your data before any process
Step 2: Go to Administration menu and then submenu master and then select Item option
Step 3: Then select modify option and then select the item master in which you do not want to maintain the stock
Step 4: Now select do not maintain stock balance as Y and save item master by pressing save option
Step 5: After that go to house keeping menu and sub menu update master balance and press ok to start the process of update master balance.
What is the process for entering billing information like station, pincode, etc. when generating an invoice in BUSY?
For entering billing information like station pincode, etc. when generating and invoice in BUSY it pick details from party master. Please follow below mention steps for modify party master:-
Step 1:- Administration Tab
Step 2:- Masters
Step 3:- Account
Step 4:- Modify, Select party master and then enter all details in party master like pincode address, station, state, etc.
For bill to ship to address change please follow below mention steps for Billing shipping address:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Voucher Series configration
Step 4:- Sales, Select series and then Voucher Configration
Step 5:- Enable Separate Billing/Shipping Details option
How do I filter and check for specific serial numbers in the software?
To filter and check for specific serial numbers in BUSY, please follow below steps:
Step 1: Log into BUSY and Open the Company .
Step 2: Look for the Display Menu option.
Step 3: In the Display Menu,select Batch and Serial Number and param wise reports.
Step 4: Once you are in the Batch and Serial Number and param wise reports., you will see options to choose a Item Serial number stock Report.
Step 5: Select the one option from the report to be generated for window.
Step 6: After specifying the date , the report will show you the specific serial numbers status of the item .
