Frequently Asked
Questions

Q: We are trying to tag and track expenses in BUSY but it's applying the tags incorrectly. How can we fix the tagging?

If you have tag expense account in the item master but not reflecting in the relevant report correctly, then you need review that voucher and re enter the item in it then save changes and check.

Q: How do I send messages or advertisements to customers if I don't have their contact details saved in the system?

If you don't have the customer details then it is not possible to send any notification to him. so there is need to require customer details and mention these details in his account master in BUSY.

Q: How can I create a new item or product in the software and assign it to a group?

Steps for Adding item master ,please follow: Step 1:-Go to Administration menu and then Masters option. Step 2:- And then click on the Item And select Add Step 3: enter all relevant details and save the master.

Q: How can I copy item master and account master from my previous company to a new company?

To copy item and account master in new company you can select the option of Copy master and configuration during the creation of company.Even you can import master from old to new company through XML process

Q: Can you guide me on how to create ledger for credit card payments in BUSY Accounting Software?

To create ledger for credit card payment , follow the steps below: Step 1: Go to administration then masters Step 2: select account then click on add Step 3: Mention account name ans select group accordingly then save

Q: Why can't I generate GST invoices in BUSY? The GST number field is not showing up.

To add GST number of company,goto: Step 1 : Click on administration Step 2 : Configuration Step 3 : Features and options Step 4 : GST/VAT Step 5 : Put company GST number and save

Q: How do I ensure the correct material center is selected when adding items to a BOM?

When you create BOM (Bill of Material) in BUSY, you can mention the default material center for Item generated and consumed. You can identify the material center by their name and make sure it is correct.

Q: My GSTIN status shows as inactive or cancelled on BUSY. How can I activate it again?

If your GSTIN status show inactive or cancelled then Go to GST/ VAT and check the GSTIN If GSTIN is correct there and on GST portal show invalid then contact to GST portal help line number

Q: I'm having trouble entering special characters in customer addresses in BUSY. What is the solution?

BUSY will not give you an error for using special characters in the party’s address. However, you should avoid using them while creating party master, as e-way bill and e-invoice do not accept these special characters.

Q: Why am I unable to edit certain fields like HSN code in the product list?

If you are logged in with the sub user and you do not have rights for editing the item master in that case you would not be able to edit the hsn code in item master.

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

We are trying to tag and track expenses in BUSY but it's applying the tags incorrectly. How can we fix the tagging?

If you have tag expense account in the item master but not reflecting in the relevant report correctly, then you need review that voucher and re enter the item in it then save changes and check.

How do I send messages or advertisements to customers if I don't have their contact details saved in the system?

If you don't have the customer details then it is not possible to send any notification to him. so there is need to require customer details and mention these details in his account master in BUSY.

How can I create a new item or product in the software and assign it to a group?

Steps for Adding  item master ,please follow:
Step 1:-Go to  Administration menu and then Masters option.
Step 2:- And then click on the Item And select Add
Step 3: enter all relevant details and save the master.

How can I copy item master and account master from my previous company to a new company?

To copy item and account master in new company you can select the option of Copy master and configuration during 
the creation of company.Even you can import master from old to new company through XML process

Can you guide me on how to create ledger for credit card payments in BUSY Accounting Software?

To create ledger for credit card payment , follow the steps below:
Step 1: Go to administration then masters 
Step 2: select account then click on add
Step 3: Mention account name ans select group accordingly then save

Why can't I generate GST invoices in BUSY? The GST number field is not showing up.

To add GST number of company,goto:
 Step 1 : Click on administration
 Step 2 : Configuration
 Step 3 : Features and options 
 Step 4 : GST/VAT
 Step 5 : Put company GST number and save

How do I ensure the correct material center is selected when adding items to a BOM?

When you create BOM (Bill of Material) in BUSY, you can mention the default material center for Item generated and consumed. You can identify the material center by their name and make sure it is correct.

My GSTIN status shows as inactive or cancelled on BUSY. How can I activate it again?

If your GSTIN status show inactive or cancelled then Go to GST/ VAT and check the GSTIN 
If GSTIN is correct there and on GST portal show invalid then contact to GST portal help line number

I'm having trouble entering special characters in customer addresses in BUSY. What is the solution?

BUSY will not give you an error for using special characters in the party’s address. However, you should avoid using them while creating party master, as e-way bill and e-invoice do not accept these special characters.

Why am I unable to edit certain fields like HSN code in the product list?

If you are logged in with the sub user and you do not have rights for editing the item master in that case you would not be able to edit the hsn code in item master.

Frequently AskedQuestions