Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - master configuration
I am unable to add, edit or remove parties and ledgers in BUSY. It is showing errors. What could be the problem?
To add or modify the party ledger, follow these steps:
Step 1: Go to administration section then click masters menu
Step 2: Choose the account option then click on add to create the account and modify option to edit the existing party master.
To remove a party, open the master in modify mode, then use the F8 shortcut key to remove the master. Additionally, note that you won't be able to delete any account if transactions related to a particular account exist in the database.
I am trying to add a new customer in BUSY but it is not letting me save the details. What could be the reason?
To add correct way to account into software , here are the steps :
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Masters.
Step 2: Select Account and click on Modify. Choose the account for which you want to change name.
Step 3: Enter the correct Name and Print Name and save changes.
Make sure to take latest backup of your data before make any changes.
What should I do when the customer has only paid a partial amount of the bill and there is still a due amount left?
When a customer has only paid a partial amount of the bill and there is still a due amount left, please follow below steps:
Step 1: Go to Display menu and check the Outstanding analysis Report option
Step 2: Once you in the Outstanding analysis Report check the Bills recivable report. and select the particular paty with pth correct date range.
Step 3: If the part payment is adjusted you can create the new voucher reference for remaining amount when is received.
What should I do if an error of junk characters is available in item name display while saving item master in BUSY?
If you are getting junk characters are available in item master error then it can be resolved by re entering the item name or any field where junk characters are present. You can follow these steps to remove junk characters in item master:
Step 1: Go to Administration menu section then click on master menu
Step 2: Choose Item then click to Modify.
Step 3: Select the required item master and re enter the data in which junk characters is present and save it.
Will entering a quantity for an item that I dont want to maintain in stock affect my stock balance?
No, if you enable the donot maintain stock balance in item master for which you do not want to maintain stock then stock will not affect in the data base. You can follow these steps to enable donot maintain stock balance option in item master:
Step 1: Go to Administration menu section then click on master menu
Step 2: Choose Item then click on Modify.
Step 3: Select the required Item master then enable do not maintain stock balance option and save the master.
The local tax rate used to be % but now it's %. How do I update this in BUSY?
When the tax rate get changed from 18 percent to 12.5 percent then you have to update it in the tax category.
Pls follow the below steps :
Step 1: Click on Administration
Step 2: Then Masters
Step 3: Then Tax category
Step 4: Then modify
Step 5: Select the 18 percent tax category and in window of change in tax rate, you have to mention the 12.5 percent rate for local with effect from date and save it.
Note : Do this process after the data backup.
I am having trouble saving my ledger. How do I save the changes I made to an existing ledger?
The process of saving changes to an existing ledger , Here are some general steps you can follow,
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Masters.
Step 2: Select Account and click on Modify. Choose the account for which you want to change group.
Step 3: Select the Account Group from the dropdown list and save changes.
Make sure to take latest backup of your data before make any changes.
Is there any other option to add the rate of alternate quantity, if its not available in the column?
To add alternate unit option in BUSY, please follow below steps:
Step 1: Go to Administration menu and then select option Configuration
Step 2: And then select Features & Options and then select Inventory
Step 3: And then here Enable the Alternate unit.Click on Configure option of Alternate Unit.
Step 4: Tick on option,If you want to change Alt Qty & Conversion Factor during voucher entry.
Step 5: Open the Item Master Mention the Main Unit & Alt Unit with Conversion Factor and Conversion Type.
I want to add the HSN code column to my product list view. How can this be done?
To add HSN code column in Item list view, follow these steps:
Step 1 : Click on administration
Step 2 : Select Masters
Step 3 : Click on list
Step 4 : Screen
Step 5 : Select configurable alphabetical
Step 6 : All items
Step 7 : Click on botton tab Select fields
Step 8 : Search and double click on HSN code field
Step 9 : Save
Step 10 : Then the item list will load with HSN code
How do I set up multiple bank accounts in BUSY?.
You can set up or add multiple bank accounts in BUSY.
Step 1: Go to Administration Menu and Click on Account option.
Step 2: Click on Add Option
Step 3: Enter Bank Name, alias and print name.
Step 4: Select Group as Bank Accounts.
Step 5: Enter other info address, GSTIN, Mobile No. Email ID.
Step 6: You can also enter Bank Name, Bank A/C No. and IFSC code.
Step 7: Click on Save.