Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - master configuration
My invoice is incomplete, what could be the reason?
If your invoice is incomplete, several reasons could be causing the issue. Here are some common reason you need to check:
Step 1: Incomplete information in the invoice, such as customer details, item descriptions, quantities, prices, and totals.
Step 2: Ensure that the invoice was created correctly.
Step 3: If the issue is still persist in the data , please check Incomplete voucher details from House keeping Menu.
When creating a new party for purchase records, it is showing that the name already exists. How can I create a new party with the same name?
In BUSY , you cannot create a new party with the same name if it already exists. You can mention unique prefix and suffix in order to differentiate the account. Follow these steps to create account master in BUSY:
Step 1: Go to administration section then click on master.
Step 2: Choose account then click on add and update the account name, group, gst details etc and save it.
What is the process for recording payments from customers in BUSY?How can I manage inventory and stock items in BUSY?
TO record payment entry in BUSY:
Step 1 : CLick on transaction
Step 2 : CLick on payment
Step 3 : Select add
Step 4 : Select relevant account and amount
Step 5 : Save
"To create item in BUSY and add item code go to:
Step 1 : CLick on administration
Step 2 : Item
Step 3 : Add
Step 4 : Add all information
Step 5: Define item code in item alias
Step 6 : Save"
What should I do when the customer address is not getting validated despite the GST number being active and valid?
You can follow below steps when the customer address is not getting validated despite the GST number being active and valid:
Step 1: Vist on https://einvoice1.gst.gov.in/
Step 2: Click on registration.
Step 3: Select e-inovice enablement.
Step 4: Define the GSTIN and captcha.
Step 5: Click on Go.
For further you can call us on our 24*7 Helpline No. 8282828282 or can share your query on support@busy.in
The unit of measurement (UQC) for my inventory items is incorrect in BUSY. How can I modify the UQC?
You can't I enter UQC manually by typing, you need to select UQC from dropdown as these UQC’s are predefined as per GST guideline, Please refer to the steps below for select the correct UQC :
1. Go to Administration
2. Click on Masters
3. Go to Unit
4. Select Modify and pick the corrcet UQC
If the required UQC is not there then you can select OTHERS UQC from dropdown.
Can I add a sub group in an item group master which is a primary group in BUSY?
Yes, you can add a sub group in an item group master which is a primary group in BUSY by follow these steps:
Step 1: Go to administration section then click on master menu
Step 2: Click on item group then select modify tab
Step 3: After the required group in modify mode, Specify N for primary group then update sub group in under group field and save the master.
A ledger entry is showing the wrong type of account (debtor instead of creditor). How do I modify the account type in BUSY?
To change the account group or accounts from debtors to creditors in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Masters.
Step 2: Select Account and click on Modify.
Step 3: Can change the Group and save changes.
Step 4: You can also open the account master by press ALT+M on the account name.
Note: Take backup of your data before making any changes.
Is there a way to bulk update HSN codes across multiple records at once? Or do I have to manually update each row?
To update the HSN for multiple items , then follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Go to administration section then click on master menu
Step 3: Choose the bulk updation then select check/update item hsn/tax category
Step 4: Select the item master range field and and press on Ok tab.
Step 5: Next, You can update the HSN code and save the configuration.
How do I find the correct SAC code to enter for each line item in BUSY? Is there a lookup I can use?
To find the correct SAC code of items in BUSY, you need to follow these steps:
Step 1: Open your company then go to Transaction menu.
Step 2: Select GST Misc. Utilities then click on Search HSN / SAC Code.
Step 3: Click on Search HSN / SAC Description and enter the service name and click on Search or press F2.
You will the correct SAC code for your service.
Will the party name changed in existing vouchers after modify the party account name? If yes then how can i change it?
Yes, If you change the party name then the existing voucher will display as per modified name. Further, you can follow these steps to change the party name in BUSY:
Step 1: Go to administration section then click on master menu.
Step 2: Choose account tab then click on modify and select the required master.
Step 3: After open the master, modify the name of party and save it.