Frequently Asked
Questions

Q: How can i specify different data directory for each week day for backup configuration in BUSY?

To specify different data directory for each week day for backup configuration in BUSY, follow below steps: Step 1: Go to administration menu and click on configuration submenu and after that select backup configuration option Step 2: Specify the daywise path for a backup such as monday, tuesday etc Step 3: Then select the option of backup at the time of closing company as y to enable it Step 4: After that select enforce backup at the time of closing company option as y to enable it Step 5: Now select save to save the configuration.

Q: How to change the place of supply to a different state for an invoice in BUSY?

If you want to Add the Bill to Ship to details, follow these steps: Step 1: Go to Administration, select Configuration, and click on Voucher Series Configuration. Step 2: Select the Voucher Type, then choose the series in which you want to remove the Bill to Ship to window. Step 3: Toggle Y on Separate Billing/Shipping Details and save the configuration. Step 4: Now, when you enter a voucher and select a party, a billing and shipping window will appear where you can enter your shipping details.

Q: I'm having trouble adding my bank account to BUSY for bank feeds. Can you assist?

To add bank account master on BUSY follow these steps Step 1 Open your company Step 2 Go to administartion Step 3 Select masters and then select accounts under the masetrs Step 4 Proceed to add account with information like name,account group bank accounts and other information Step 5 Save the account master Step 6 Now while voucher entry,in account or party tab,you can type same bank account name you have created.Also you can create bank account directly during voucher entry by using function key F3 from keyboard and account master to be created will be open

Q: Is it possible for me to self configure my balance sheet in BUSY?

Yes, you can self configure balance sheet in BUSY by following below steps: Step 1: Go to Administration menu and then click on Configuration submenu Step 2: Then select final result configuration option and then balance sheet option Step 3: After that click on add format option and then specify format name and click on save Step 4: Now select format and click on configure option and then select default format for balance sheet Step 5: Then specify report title and make other changes as per the requirement and select save option to save changes.

Q: I'm noticing some odd characters or "junk" characters in some of my account names after carrying balances forward. What causes this and how do I correct it?

If you are seeing some junk character in your account it means you have specify junk characters in accounts such as extra space star etc so you need to remove it from those accounts and it will get resolved To remove junk characters in account masters please follow given below steps: Step 1: Go to house-keeping menu Step 2: Then click on check junk characters Step 3: Afterwards you will see the list of all the masters with junk character Step 4: You can open those masters and remove the junk characters from it

Q: The labor charges are incorrectly showing under Goods rather than Services in BUSY invoices. How can I correct this?

If you have entered labour charges as an item in your voucher,you will need to follow these steps: Step 1:To open a labor charge item in modify mode,press Alt + M. Step 2:Under the tax category, press Alt + M and open it in modify mode. Step 3:Here you can see in the type feild you must have mentioned goods,there you will need to select service instead of goods, save this winodw and item master. Now,any transaction you make with the labor charge item will be considered as a service.

Q: I am unable to save changes made to a report. How can I save the report properly?

If you've created a custom column in a report and unable to save changes made to a report, Please follow below steps : Step 1 : Check the data fields you used to tag custom column . Step 2: Confirm that the data types used in your custom column match the data types of the columns you're working with in your report Step 3 : Check the character size you mention in the configuration . Step 4 : Check the no of fields you added in the report.

Q: how to change tax all item % gst item's tax rate % to % in BUSY?

Please follow the below steps to change one tax rate in BUSY for all item: Step 1: take backup of an company through company menu Step 2: Go to adminisration menu then click on master Step 3: Click on tax category option then click on modify option Step 4: Select GST 18% tax category and open then you will get change in tax rate option Step 5: enter a date in WEF column from which date tax rate has been changed Step 6: Enter the new tax rate in IGST column and save then tax cetgory.

Q: The old plant keeps showing up in my bills receivable report even after I change it. What should I do to permanently update the plant field?

If you are showing Plant and Machinery Account Master while checking Bills Receivable report, please re-save the Plant Machinery group in Plant and Machinery Master. Please follow the steps given below: 1: Go to Administration Menu 2: Click on Master and then click on Account option 3: Press Enter on Modify and then select Plant and Machinery Account and then Change Account (select another group apart from what is already selected) and Save 4: Again open Plant and Machinery account in modify mode and select Fixed Asset Group and save and then check.

Q: Why is the GR number field blank when I try to create an e-way bill in BUSY? How can I fill it?

The GR number field is required for transportation modes other than Road, including: Rail, Flight, Ship, To display the GR number in the invoice print, follow these steps: Step 1: Go to Administration. Step 2: Click on Configuration. Step 3: Select Invoice Document & Printing. Step 4: Choose the voucher type and format. Step 5: Click on Bottom Optional Fields and Transport Details. Step 6: Select Automatically or, if you choose as mentioned below, click on the GR number

Find Solutions to Common Issues Related to configurations - other configurations

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can i specify different data directory for each week day for backup configuration in BUSY?

To specify different data directory for each week day for backup configuration in BUSY, follow below steps:
Step 1: Go to administration menu and click on configuration submenu and after that select backup configuration option
Step 2: Specify the daywise path for a backup such as monday, tuesday etc
Step 3: Then select the option of backup at the time of closing company as y to enable it
Step 4: After that select enforce backup at the time of closing company option as y to enable it
Step 5: Now select save to save the configuration.

How to change the place of supply to a different state for an invoice in BUSY?

If you want to Add the Bill to Ship to details, follow these steps: 
 Step 1: Go to Administration, select Configuration, and click on Voucher Series Configuration. 
 Step 2: Select the Voucher Type, then choose the series in which you want to remove the Bill to Ship to window. 
 Step 3: Toggle Y on Separate Billing/Shipping Details and save the configuration. 
 Step 4: Now, when you enter a voucher and select a party, a billing and shipping window will appear where you can enter your shipping details.

I'm having trouble adding my bank account to BUSY for bank feeds. Can you assist?

To add bank account master on BUSY follow these steps
Step 1 Open your company
Step 2 Go to administartion
Step 3 Select masters and then select accounts under the masetrs
Step 4 Proceed to add account with information like name,account group bank accounts and other information
Step 5 Save the account master
Step 6 Now while voucher entry,in account or party tab,you can type same bank account name you have created.Also you can create bank account directly during voucher entry by using function key F3 from keyboard and account master to be created will be open

Is it possible for me to self configure my balance sheet in BUSY?

Yes, you can self configure balance sheet in BUSY by following below steps:
Step 1: Go to Administration menu and then click on Configuration submenu
Step 2: Then select final result configuration option and then balance sheet option 
Step 3: After that click on add format option and then specify format name and click on save
Step 4: Now select format and click on configure option and then select default format for balance sheet
Step 5: Then specify report title and make other changes as per the requirement and select save option to save changes.

I'm noticing some odd characters or "junk" characters in some of my account names after carrying balances forward. What causes this and how do I correct it?

If you are seeing some junk character in your account it means you have specify junk characters in accounts such as extra space star etc so you need to remove it from those accounts and it will get resolved
To remove junk characters in account masters please follow given below steps:
Step 1: Go to house-keeping menu
Step 2: Then click on check junk characters
Step 3: Afterwards you will see the list of all the masters with junk character 
Step 4: You can open those masters and remove the junk characters from it

The labor charges are incorrectly showing under Goods rather than Services in BUSY invoices. How can I correct this?

If you have entered labour charges as an item in your voucher,you will need to follow these steps:
 Step 1:To open a labor charge item in modify mode,press Alt + M.
 Step 2:Under the tax category, press Alt + M and open it in modify mode.
 Step 3:Here you can see in the type feild you must have mentioned goods,there you will need to select service instead of goods, save this winodw and item master.
 Now,any transaction you make with the labor charge item will be considered as a service.

I am unable to save changes made to a report. How can I save the report properly?

If you've created a custom column in a report and unable to save changes made to a report, Please follow below steps : 
 Step 1 : Check the data fields you used to tag custom column .
 Step 2: Confirm that the data types used in your custom column match the data types of the columns you're working with in your report
 Step 3 : Check the character size you mention in the configuration . 
 Step 4 : Check the no of fields you added in the report.

how to change tax all item % gst item's tax rate % to % in BUSY?

Please follow the below steps to change one tax rate in BUSY for all item:
Step 1: take backup of an company through company menu
Step 2: Go to adminisration menu then click on master
Step 3: Click on tax category option then click on modify option
Step 4: Select GST 18% tax category and open then you will get change in tax rate option
Step 5: enter a date in WEF column from which date tax rate has been changed
Step 6: Enter the new tax rate in IGST column and save then tax cetgory.

The old plant keeps showing up in my bills receivable report even after I change it. What should I do to permanently update the plant field?

If you are showing Plant and Machinery Account Master while checking Bills Receivable report, please re-save the Plant Machinery group in Plant and Machinery Master. Please follow the steps given below:
1: Go to Administration Menu
2: Click on Master and then click on Account option
3: Press Enter on Modify and then select Plant and Machinery Account and then Change Account (select another group apart from what is already selected) and Save
4: Again open Plant and Machinery account in modify mode and select Fixed Asset Group and save and then check.

Why is the GR number field blank when I try to create an e-way bill in BUSY? How can I fill it?

The GR number field is required for transportation modes other than Road, including: 
 Rail, 
 Flight, 
 Ship, 
 To display the GR number in the invoice print, follow these steps: 
 Step 1: Go to Administration. 
 Step 2: Click on Configuration. 
 Step 3: Select Invoice Document & Printing. 
 Step 4: Choose the voucher type and format. 
 Step 5: Click on Bottom Optional Fields and Transport Details. 
 Step 6: Select Automatically or, if you choose as mentioned below, click on the GR number

Frequently AskedQuestions