Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
Can we create the party master in BUSY by validating the GSTIN number of party?
Yes you can create the party master in BUSY by validating the GSTIN number of party
Follow these steps to create party master by validating GSTIN number of party:
Step 1: Go to administration menu then click on masters submenu
Step 2: Then click on account
Step 3: Then click on add option
Step 4: Afterwards press the shortcut key F4 then specify the GSTIN number
Step 5: Then click on validate GSTIN button
Step 6: Then click on update back and quit
Step 7: Then click on save button to save the account master
How can i enable warning for due bills while entering invoice in BUSY?
To enable warning for due bills while entering invoice in BUSY, follow below steps:
Step 1: Go to administration menu and click on configuration submenu.
Step 2: Then click on warning alarms option and select due bills while invoicing option as warning only then save the configuration.
Step 3: After that if you select a party with due bills in the invoice, a message will pop up on your screen to let you know that the credit limit for this party has been surpassed when you try to save the invoice.
My mouse and software is frozen when generating a big report. What can I do to unfreeze it or cancel the report?
while loading report with full details mouse and software is frozen then you need to ensure that if your data is heavy or number of transaction is more, then it will be take time to load report or you need to login with super user id to load report faster that client system. also if you trying to generating report from client system and mouse and software is frozen then try to close BUSY through task manager select app and click on end task for close BUSY.
The reports in BUSY are not showing complete information as required. What should I check to ensure reports display all necessary data?
If report not showing proper and complete information then we can add custom column as per our requirement:
Step 1: Open Report
Step 2: Look for the Custom Column option at the top of the report.
Step 3: Click on the Custom Column option, and a dialog box or window will open.
Step 4: Define the names and content of the custom columns
Step 5: After adding the custom columns, select field where you add information save your changes and apply them to the report.
What do I do when the item pricing gets stuck and doesn't update? Are there steps to force a refresh?
If your item pricing gets stuck and does not update then please
follow the given steps
Step 1: Go to administration menu then configuration then feature
options then inventory.
Step 2: Then look for option enable date wise item pricing if this option
will be enabled then you could not change the price in the
item master.
Step 3: If you want to update then while saving item master you will
get a window of update date wise item price wherein you will
update price.
How do I add or upload vendor details into your platform? Are vendor details already available?
To add or upload vendor details to your platform, you need to follow the below steps:
Step 1: Go to Administration, then select Masters, then select Account, then click on Add, and after this, press the F4 key.
Step 2: Put the GSTIN of the vendor and validate the GSTIN; it will show the vendor details. Then you can click on the update back and quit option to update the details of the master.
Step 3: After this, you can save the voucher by pressing F2 or the save key.
Why are some fields from my accounting voucher not showing up in the report header?
If some fields from your accounting voucher are not showing up in the report header,resolve the issue by following these simple steps:
Step 1: Verify that the fields you want to include in the report header are available and present in the accounting voucher.
Step 2: Review the configuration of your report from configuration menu and then coloumnar Reports .
Step 3: Check to the correct field mapping done in columnar report .
Step 4: Refer to the documentation or user manual from hepl menu.
What is the procedure to update basic company information like name, address, GST details etc if I make a mistake during initial registration?
If you not not update the basic company information like name address gst deatils during initial registration then follow the steps
Step1 open company and go to company menu click on edit company and fill the company name address and save
Step2 go to administration menu and click on configuration then click on feature option
select GST VAT option then enable GST VAT reporting select tax type as gst
Filling frequency as monthly or quarterly and fill the GSTIN number and save
Why am I getting warnings in BUSY that sale price is lower than purchase price for some items? How do I resolve this?
To fix the BUSY warning for sale price lower than purchase price, you need to set the sale price higher than the purchase price.If you want to sale with less price than purchase price do not want this wanring then you can follow some steps:
Step 1: Go to the Administration and then click on Configuration
Step 2: Now click on Warning Alarms and then tick as No action for the option Minimum Sale Price and also untick option Treat Purc Price as MSP and save the configuration.
How can I create a transporter name in BUSY?
To create a transporter name in BUSY, follow these steps:
Step 1: Go to administration section then click on miscellaneous data entry
Step 2: Click on input transporters GSTIN and ID then Press F3 at transporter name grid.
Step 3: A window to create transporter will appear. Specify the transporter name and GSTIN of transporter and save the window.
Step 4: Next, update the transport details and save the details.
Alternatively, you can create a new transporter by press F3 shortcut key at transport grid in transport window during voucher entry.