Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
I created a custom column in a report but the data is not populating as expected. What should I check?
If you've created a custom column in a report, but the data is not populating as expected, you should check the following:
Step 1: Review the formula used to create the custom column.
Step 2: Check the data fields you used to tag custom column .
Step 3: Confirm that the data types used in your custom column match the data types of the columns you're working with in your report
I added a transporter but BUSY is not picking up the correct GST. What could be the issue?
If the transporter GSTIN is showing wrong , it means you have entered the incorrect transporter id. To correct the transporter GSTIN in BUSY, follow these steps:
Step 1: Go to administration then click on Miscellaneous data entry
Step 2: Choose the input transporter GSTIN/ID then click on Load transporters.
Step 3: Locate the relevant transporter from the available list, update the correct transporter GSTIN in the GSTIN/ID column, and then save the configuration.
How do I tag an account in the item master for sale and purchase?
You can tag an account in item master by following these steps:
Step 1: Go to administration menu then click on masters submenu
Step 2: Click on item and open the item master from modify or list
Step 3: Go to the specify sales and purchase account option availbale at the bottom left of item master
Step 4: Select it as specify here and you can tag the account after that save the item master
What is the process to modify item prices or details in the item master?
To modify the item prices or details follow these steps:
Step 1: Go to administration tab
Step 2: Then click on masters option
Step 3: Then click on item and open that item from modify or list for which you want to modify prices and details
Step 4: After open the item master you can modify its prices such as sale price and purchase price and you can modify other details and save the changes
Add customer PIN code in BUSY. Where to enter? How to include address details?
If you want to find the Customer PIN code, follow these steps:
Step 1: Go to Administration select Masters then click on Accounts and finally click on Modify.
Step 2: Select the accounts and check the Pincode.
Step 3: You can validate GSTIN by clicking on Validate GSTIN online then click on Update Back & Quit. The station Pincode and address will automatically enter in there Particular field.
Invoice shows product as service. How to change? HSN code difference for goods/services?
Follow below steps If the invoice shows product as service :
Step 1: Go in desired item master.
Step 2: Then mention the tax category as per your item.
To know the HSN code diffrence for goods/service check below instructions:
1: HSN code for service starts with 9.
2: In service item we need to select tax category as service %.
3: ALT+M in tax category and change type as service.
The Unit Quantity Code (UQC) field is not auto-populating in BUSY invoices. I have to manually enter UQC like Pieces every time. Why is this happening and how can I fix it?
To set the UQC in unit master, follow these steps .
Step 1. Go to Administration then click on Masters
Step 2. Then click on Unit and now click on modify.
Step 3. Then select the unit which you want to define the UQC.
Step 4. Then specify the UQC for E-way bill and E-invoice and GST E-returns separately then click on save button to save the changes.
I am unable to customize the tax settings for composition companies in BUSY. It is showing central tax and no tax only. What should I do to add local no tax?
To create a Local - No tax Sale type in BUSY for a composition company, follow these simple steps:
Step 1: Open the Administration menu
Step 2: Click on Master
Step 3: Choose the Sale Type option and add a new sale type
Once you have added the new sale type, you can define it as Local - No tax and select the taxable type as exempt from tax.
When generating an e-invoice, some HSN codes show as invalid even though they are correct. How do I properly validate the HSN codes?
To properly validate the HSN codes you can follow below steps:
Step 1: Go in item master.
Step 2: Then press ALT+M on tax category.
Step 3: Define the relevant type as Goods/Service.
Note: When your item belongs to Goods you have to select type goods in tax category.
: When your item belongs to service you have to select type service in tax category.
My invoice generation is failing due to incorrect UQC mapping. What is the correct way to map UQC for units?
To set the UQC in unit master, follow these steps .
Step 1. Go to Administration then click on Masters
Step 2. Then click on Unit and now click on modify.
Step 3. Then select the unit which you want to define the UQC.
Step 4. Then specify the UQC for E-way bill and E-invoice and GST E-returns separately then click on save button to save the changes.