Frequently Asked
Questions

Q: When I try to generate a GST bill, the software says tax category belongs to goods even though HSN code is for services. How can I fix this mismatch?

How to fix mismatch hsncode, of tax category belongs to goods even though HSN code is for services Kindly follow the step below: Step1 : Open the modify bill. Step2 : Go to transactions and Select on items. Step3 : press ALT+M (modify) Step4 : Select the Tax category Step5 : Select the services tax category of tax rate and Save.

Q: Why is the fax option still shown while creating a company in BUSY when fax is rarely used now?

If you are using an older version of BUSY, you will see the fax option. If you wish to hide the fax option, you need to upgrade to the latest version of BUSY. For confirmation of upgrade charges, please contact your authorized channel partner or reach our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also submit your query to support@busy.in.

Q: Can I store details like tax rates for regular items in BUSY to auto-populate next time?

Yes you can store like tax rates for regular items in BUSY to auto populatenext time,you can follow given steps: Step 1:Go to the Administration menu, Step 2:click on Masters, Step 3:click on Items, here you can add or modify in item master , you can specify here tax rate in tax category,it will auto pic while creating a voucher.

Q: How to change the CGST percentage for an item in BUSY Accounting Software?

To change the CGST percentage for an item in BUSY Accounting Software, go to the item master and edit the tax rate for CGST.To change CGST Percentage for an item follow these steps: Step 1: Open item master in modify mode. Step 2: Click on Tax category and open in modify mode. Step 3: Define Tax Rate CGST Percentage and save. Save master of item and check.

Q: How do I update party details like pincode and address in the software?

To update party details like-pincode and address in the software follow below steps: Step 1: Go to administration menu Step 2: Then click on masters option Step 3: Then click on account option Step 4: Then open the account from modify or list option Step 5: Select that party master you want to modify and then you can update the pincode and address of that party master

Q: When creating vouchers in BUSY, the default tax settings are incorrectly showing local no tax. How can I fix this?

To correct the Local - No tax sale type within BUSY software, follow these steps: Step 1: Navigate to the Administration menu. Step 2: Click on the Master option. Step 3: Select the Sale type option, then click Modify and type Local No tax to open it. Step 4: From here, you can make any necessary modifications that appear to be incorrect.

Q: Can I receive warnings or notifications for negative cash balance or reaching credit limits while adding vouchers in BUSY?

Yes, you can receive warnings or notifications for negative cash balance or reaching credit limits while adding vouchers, follow below steps for set the warning alarms in BUSY: Step 1: Go to administration section then click on configuration. Step 2: Select warning alarm then configure for warning only or do not allow in negative cash and credit limit field. Step 3: Now, save the configuration.

Q: The item unit I selected previously had the wrong UQC mapped. How do I correct this mapping now?

To correct the UQC in item unit, you need to follow these steps: Step 1:Go to the Transaction menu, Step 2:Click on Masters, Step 3:Click on item and open that item in modify mode, Step 4:Under the unit, press Alt + M and open it in modify mode. Step 5:Here, you can mention correct UQC for e-invoice, e-way bill, and GST return.

Q: I cancelled an invoice but the number is still showing as generated. How do I resolve this?

To cancel the E-invoice from BUSY, follow these steps : Step 1: Open the Voucher Step 2: Then on the top side click on cancel or use shortcut key ALT with X. Step 3: Then mention remark/reasons to cancel the e-invoice. Important Note : BUSY user can cancel the E-invoiceand e-way bill also within the specific time period.

Q: My entries are going into an incorrect category. How do I put them in the right category?

If you want to enter correct tax category in item master follow given steps: Step 1: Go to administration menu Step 2: Then click on masters Step 3: Then click on item and open the item master from modify or list Step 4: Then click on tax category field Step 5: Afterwards specify correct tax category and save the master

Find Solutions to Common Issues Related to configurations - other configurations

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

When I try to generate a GST bill, the software says tax category belongs to goods even though HSN code is for services. How can I fix this mismatch?

How to fix mismatch hsncode, of tax category belongs to goods even though HSN code is for services Kindly follow the step below:
 Step1 : Open the modify bill.
 Step2 : Go to transactions and Select on items.
 Step3 : press ALT+M (modify) 
 Step4 : Select the Tax category 
 Step5 : Select the services tax category of tax rate and Save.

Why is the fax option still shown while creating a company in BUSY when fax is rarely used now?

If you are using an older version of BUSY, you will see the fax option. If you wish to hide the fax option, you need to upgrade to the latest version of BUSY. 
 For confirmation of upgrade charges, please contact your authorized channel partner or reach our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also submit your query to support@busy.in.

Can I store details like tax rates for regular items in BUSY to auto-populate next time?

Yes you can store like tax rates for regular items in BUSY to auto populatenext time,you can follow given steps: 
 Step 1:Go to the Administration menu, 
 Step 2:click on Masters, 
 Step 3:click on Items, here you can add or modify in item master , you can specify here tax rate in tax category,it will auto pic while creating a voucher.

How to change the CGST percentage for an item in BUSY Accounting Software?

To change the CGST percentage for an item in BUSY Accounting Software, go to the item master and edit the tax rate for CGST.To change CGST Percentage for an item follow these steps:
Step 1: Open item master in modify mode.
Step 2: Click on Tax category and open in modify mode.
Step 3: Define Tax Rate CGST Percentage and save.
Save master of item and check.

How do I update party details like pincode and address in the software?

To update party details like-pincode and address in the software follow below steps:
Step 1: Go to administration menu
Step 2: Then click on masters option
Step 3: Then click on account option 
Step 4: Then open the account from modify or list option
Step 5: Select that party master you want to modify and then you can update the pincode and address of that party master

When creating vouchers in BUSY, the default tax settings are incorrectly showing local no tax. How can I fix this?

To correct the Local - No tax sale type within BUSY software, follow these steps:
 Step 1: Navigate to the Administration menu.
 Step 2: Click on the Master option.
 Step 3: Select the Sale type option, then click Modify and type Local No tax to open it.
 Step 4: From here, you can make any necessary modifications that appear to be incorrect.

Can I receive warnings or notifications for negative cash balance or reaching credit limits while adding vouchers in BUSY?

Yes, you can receive warnings or notifications for negative cash balance or reaching credit limits while adding vouchers, follow below steps for set the warning alarms in BUSY:
Step 1: Go to administration section then click on configuration.
Step 2: Select warning alarm then configure for warning only or do not allow in negative cash and credit limit field.
Step 3: Now, save the configuration.

The item unit I selected previously had the wrong UQC mapped. How do I correct this mapping now?

To correct the UQC in item unit, you need to follow these steps:
 Step 1:Go to the Transaction menu,
 Step 2:Click on Masters,
 Step 3:Click on item and open that item in modify mode,
 Step 4:Under the unit, press Alt + M and open it in modify mode.
 Step 5:Here, you can mention correct UQC for e-invoice, e-way bill, and GST return.

I cancelled an invoice but the number is still showing as generated. How do I resolve this?

To cancel the E-invoice from BUSY, follow these steps : 
 Step 1: Open the Voucher 
 Step 2: Then on the top side click on cancel or use shortcut key ALT with X. 
 Step 3: Then mention remark/reasons to cancel the e-invoice. 
 Important Note : BUSY user can cancel the E-invoiceand e-way bill also within the specific time period.

My entries are going into an incorrect category. How do I put them in the right category?

If you want to enter correct tax category in item master follow given steps:
 Step 1: Go to administration menu
 Step 2: Then click on masters 
 Step 3: Then click on item and open the item master from modify or list 
 Step 4: Then click on tax category field
 Step 5: Afterwards specify correct tax category and save the master

Frequently AskedQuestions