Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
I am getting errors in BUSY when trying to make changes to GST related settings. How do I resolve this?
To resolve errors in BUSY when trying to make changes to GST related settings, you can try the following steps:
1. Update BUSY software: Make sure you are using the latest version of BUSY. Updating the software can help resolve any bugs or issues related to GST settings.
2. Verify user permissions: Ensure that you have the necessary user permissions to make changes to GST settings. Contact your system administrator if you are unsure about your user permissions.
3. Contact BUSY customer support: If the above steps do not resolve the errors, reach out to BUSY's customer support team for further assistance. They will be able to provide specific guidance based on the error message you are encountering.
What is the difference between item groups with different names? Do they contain different items?
Item Groups contain the items, so you can set the item group in the item master to assign different item categories. Follow these steps to add item groups and item names:
Step 1: To do this, go to Administration, then Masters, and then Item Group.
Step 2: Click on Add and enter the name of your Item Group.
Step 3: If you want to make it primary, press Y. If you want to tag it in another group, set it under the group and save.
Step 4: For Item Creation, go to Administration, then Masters, and then Item.
Step 5: Click on Add and enter the name of your item. Select the group and save.
Step 6: Proceed to the transaction menu and make the necessary entries.
How can I get a copy of the original invoice, duplicate, and triplicate for my records?
To get a copy of the original invoice, duplicate, and triplicate for your records,you can follow some steps:
Step 1: Go to the Administration and then click on Configuration
Step 2: Now click on Invoice Document Printing and then click on Copy Title Configuration.
Step 3: Now you can configure the settings to print the original, duplicate, and triplicate copies of the invoice and save the configuration.
Step 4: Now Go to the voucher and click on print option and while select your format for print then you can see the option of No. of copies there you can mention three no. of copies it will print original, duplicate, and triplicate copies of the invoice.
Why am I unable to change a product from goods to services in the item master in BUSY?
In BUSY Accounitng Software,you can change goods to service in item tax category,you can follow these steps:
Step 1:Go to Administration menu,
Step 2:Select Masters,
Step 3:Click to Add Item,on clicking,If your item is a goods,a default tax category has been created for BUSY Accounitng Software.You can select the tax rate there as you want,then fill all the Details related to your product and save.
Step 4:If your item is a service,then you need create a new Tax category for service press f3 in cuser of tax category, mention name as service 18% or as you want to mention then select in type as service,mention tax rate then save, then your this item will consider as service item.
I enabled e-invoicing but my customers are not receiving the e-invoices. What could be wrong?
If you have enabled e-invoicing and are unable to send it to the customer, it is recommended to check the following steps:
Step 1: You can send the E-invoice details through invoices.
Step 2: You can send it through email and WhatsApp.
Step 3: Ensure that the correct email addresses and mobile numbers of your customers are entered in their respective profiles in BUSY.
Step 4: Verify that the email settings in BUSY are configured correctly, including the SMTP server details and authentication credentials.
Step 5: Check the WhatsApp configuration and customer numbers.
Step 6: Confirm with your customers if the e-invoices are not being filtered into their spam or junk folders.
How do I configure invoices to show proper GST details in BUSY?
In BUSY, we have to add tax rate in Item master with HSN Code, GST details in party master and charge GST during Voucher entry. Accordingly will reflect in GST Reports and generate ereturn also.
Pls Follow the Below Steps:
Step 1: Administration
Step 2: Masters
Step 3: Account
Step 4: Add it and mention the Required GST Details like Country, State ,GST Number, PAN Number and Type of Dealer. GST Validate option is given.
Step 5: Item
Step 6: Add it with GST details like Correct Tax rate , HSN Code. HSN Validation option is given.
Step 7: Transaction
Step 8: Select the required Voucher type and charge GST by selecting Sale/Puc Type.
Step 9: Under Display Menu, Can check GST Reports with multiple filteration type.
How do I add new supplier and material centre details in BUSY?
To add new supplier and material centre in BUSY please follow these steps:
For new supplier master:
Step 1: Go to administration menu
Step 2: Then click on masters
Step 3: Then click on account
Step 4: Afterwards click on add button
Step 5: Then you can add supplier master in BUSY
For material centre:
Step 1: Go to administration menu
Step 2: Then click on masters
Step 3: Then click on material centre
Step 4: Then click on add button to add the material centre master
Step 5: After that you can create material centre
Note: Make sure multigodown feature should be enable in inventory tab
How can I set my purchase voucher numbering automatic in BUSY?
To maintain the voucher numbering automatic in the purchase voucher then follow the below steps.
Step 1: Click on Administration and then configuration
Step 2: Then voucher series configuration and then select voucher type as purchase then series after that click on voucher numbering tab.
Step 3: Select voucher Numbering type as automatic and mention the renumbering frequnecy as per your need either daily, monthly or yearly.after that select the embed year in voucher number as Prefix, If want to add something before voucher number and As Suffix,If want to add something After voucher number.the voucher number should not be more than 16 characters and can use hypon and forward slash sign Only.
Step 4: During Voucher Entry, It will reflect accordingly.
Some HSN codes are showing invalid. How do I find and update the correct HSN codes in BUSY?
To find and update the correct HSN codes in BUSY, you can use the HSN Validation utility in the software. This utility will help you identify which HSN codes are valid and which ones are invalid, for validating HSN Code in bulk you can follow the below steps:
Step 1: Go to Transaction menu and click on GST Misc Utilities.
Step 2: Click on Validate HSN Online then select multiple HSN.
Step 3: Select All item or item group for option to load HSN data as per requirement then click on Load Data.
Step 4: Click on validate HSN online
Step 5: Once you have identified the invalid codes, you can update them by editing the item master data in BUSY.
The job ID is not showing up as a column in the job register. How can I add it to view the duplicates?
If it is possible to create a custom column report to check for duplicates in job IDs in BUSY ,Please follow below steps:
Step 1: Open the Job work registers then click on custom column option available in the report’s header part.
Step 2: Create a format name and click on add new column. enter the details such as heading, position, data type, etc. for the new column.
Step 3: Select a category then specify the column and click on fields.
Step 4: Search for the Job ID field and select it then save your changes.
Step 4: Reopen the report with the format name that you created. You will see your new column with the Job ID
