Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
Is there error alert functionality built into BUSY?
Yes, BUSY has a warning alarm feature which gives you warning if something is not up to date. It also gives you error message while performing any specific tasks such as e invoice, e way bill generation.
The screen does not seem to be refreshing properly and is not showing my latest changes. What could be causing this?
Please provide more details about the changes you made in BUSY. Furthermore, if you have configured any settings and they are not reflected in the data, please double check to ensure that the changes were saved properly.
Why is the GST number getting rejected when the customer has an active GSTIN and all details are accurately entered?
There are the many reasons to GST number is showing rejected even customer has Active GST number, in this case you can contact your professional tax consultant or the E-invoice customer care helpline to resolve this issue.
I'm not seeing a report I need in the software. Is there a way to customize or create reports?
Yes, in BUSY, you can customize and create reports according to your needs. You have the option to add or remove columns, select date ranges, and customize the format of the reports to meet your specific requirements.
I want to email invoices directly from BUSY but the option is missing. What should I do?
The Email configurtion option is not showing in the BUSY it means you are using the Basic model. As in Basic Model the email configuration feature is not available you have to upgrade it on Standard Model.
BUSY is showing incorrect business transactions. How can I find and correct the wrong entries?
To find and correct incorrect business transactions in BUSY, you can follow these steps :
1: Go to Transactions and select the voucher type.
2: Then modify the voucher and user can easily edit it.
Negative stock is allowed in BUSY but I'm still getting errors. How do I allow negative stock with no errors?
To allow the negative stock in BUSY, follow these steps:
Step 1: Go to administration and then click on configuration tab
Step 2: Select warning option and configure for No Actions for Negative stock and save the configurations
What do I need to do to enable e-way bill generation in BUSY for my invoices?
If you Want To Generate E-Way Bill Through BUSY Then its Compulasry To enable e-way bill generation. Once enabled, you will get an option to generate e-way bill and e-invoice after saving the voucher in BUSY.
Why is the PAN number not showing up when I add it from a custom column?
Here are some common possibilities and troubleshooting steps:
Step 1: Check the data tyep eof custom coloumn configuration.
Step 2 : Correct field tag for PAN number.
Step 3 : Check the field length
Step 4: Reload the report
What is the shortcut key to validate items hsn code in BUSY?
There is no specific shortcut key to validate item hsn code but if you want you can validate hsn code in bulk from validate hsn online option under gst miscellaneous utilities that appears in transactions menu