Frequently Asked
Questions

Find Solutions to Common Issues Related to configurations - user rights

FAQs

Why does my BUSY password keep changing unexpectedly? How can I prevent this from occurring?

To reset a sub-user account password in BUSY, you can follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

How do I reset a sub-user account password if I forget it in BUSY?

To reset a sub-user account password in BUSY, you can follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

How do I give access to my accountant to view reports in BUSY?

To give access to my accountant to view reports in BUSY, you can create a seperate user and give report view rights by using these steps:
Step 1: Open your company with Super / Admin user.
Step 2: Go to the Administration tab.
Step 3: Select on Users option and click on the Add button.
Step 4: Type the User Name, Password and Recheck Password for the new user.
Step 5: Assign the rights of display for viewing reports.
Step 6: Click on the Save button to create the new user.

Recovering from a situation where the BUSY password is changed without knowledge.

To reset a sub-user account password in BUSY, you can follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

Why am i unable to access display section in BUSY?

If you are unable to access the display section in BUSY that mean you have logged in the company through sub user in which you do not have permission for display section. To give rights for display in sub user, follow these steps:
Step 1: Login the company with super user then go to administration section
Step 2: Click on user then select modify tab
Step 3: Select the required user in modify mode then tick on display option from menu rights then save the user master.

Are there any prerequisites for logging in as a super user?

Yes, there are prerequisites for logging in as a super user in BUSY. The super user is created by default when a new company is created and has the right to create other users and grant deny them access to various modules of BUSY. The super user can only be accessed by logging in as the main user or admin of the company.Super user have specific right that user do not have such as custom column in report.only super user can add it.

How do I set the credit limit for a specific party?

To set a credit limit for a specific party in BUSY, you need to follow these steps :
Step 1 : Go to the Administration  then click on Configurations
Step 2 : Then Features/Options go to Accounts tab and enable the credit limits feature and click on save button.
Step 3 : Then go to administration then masters then account
Step 4 : Click on modify mode open account and select the party and set the credit limit as required as Y with credit limit amount.

Why am I unable to customize the reports in BUSY?

If you are unable to customize the reports in BUSY Accounitng Software,it would be several reasons,you can check these things:
 Step 1:If you are using a Basic model of BUSY Accouting software so you cant customize your reports in this model,because the customization of report option is not available in Basic Version.
 Step 2:And,if you are a sub user, it may be you dont have rights to customize the report then you can login as admin user and give rights to sub user.

How can I manage user permissions in BUSY?

To Add Users and set permission in BUSY, follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

I cannot see certain menus or options in BUSY. Why are some options missing for me?

There could be several reasons why certain menus or options are missing in BUSY. It could be due to :
 Step 1 : The version of the software you are using
 Step 2 : The user access rights assigned to your account
 Step 3 : Or any specific configurations or settings that have been applied.
 Step 4 : It is recommended to check with the software support team or refer to the software documentation for further assistance in troubleshooting and resolving the issue.