Frequently Asked
Questions

Q: I don't have printing rights in BUSY. How do I get print access?

for Enabling Printing Rights in BUSY See the following step: Step 1: Login to the company with a superuser user login. Step 2: Go to the User Menu, then click on BUSY Users, then click on Modify. Step 3: Select the user name and press enter. Step 4: In Modify User Screen, specify Y Allow Printing of Documents. Step 5: Specify Y Allow Printing of Voucher Step 6: Click on Save to save the configuration.

Q: Why are some features inaccessible in BUSY, and how can I fix this?

If some features are inaccessible in BUSY, it could be due to several reasons such as incorrect settings, outdated software version, or user permissions. To fix this, you can try checking the settings and make sure they are configured correctly. Additionally, ensure that you are using the latest version of the software. If the issue persists, you may need to contact the customer support of BUSY for further assistance.

Q: How do I change my account password or update security settings?

If you want to change a company's username and password and update permissions in BUSY, you need to follow these steps: Step 1: Login your company with super or admin user then go to Administration menu. Step 2: Select Users and click on Modify. Step 3: Select the user of which you want to update password. After opening that you can update username and password and set permissions as per the requirements.

Q: How do I setup and manage users & permissions in BUSY?

To Set up Users and set permission in BUSY, follow these steps: Step 1: Go to the Administration tab. Step 2: Click on "Users" option and click on the Add button. Step 3: Type the User Name, Password and Recheck Password for the new user. Step 4: Assign the rights and permissions for the new user according to your needs and preferences. Step 5: Click on the Save button to create the new user.

Q: How do I enable hidden features and options in BUSY?

For hidden features in BUSY you have to upgrade your model from existing version. In BUSY options and features are different from model to model. BUSY have 3 model Basic then Standard and Enterprise. It depends on you which features you want. you can check features in demo mode by changing BUSY models from Company Tab. For upgrade please contact our authorized dealer. It will done on chargeable basis

Q: How to grant full access in BUSY?

To grant full access in BUSY,you need to log in as the Admin User or Super User if it is not created then you need to follow some steps: Step 1: Go to the Administration menu and then click on User option. Step 2: Now click on Modify option and enable User Authentication Required option and other option as per your requirement. Step 3: Now close company and login it with user.

Q: How do I add employees/users and set permissions in BUSY?

To Add Users and set permission in BUSY, follow these steps: Step 1: Go to the Administration tab. Step 2: Click on "Users" option and click on the Add button. Step 3: Type the User Name, Password and Recheck Password for the new user. Step 4: Assign the rights and permissions for the new user according to your needs and preferences. Step 5: Click on the Save button to create the new user.

Q: What are the different type of users in BUSY company?

In BUSY, there are two different types of users with varying levels of access and permissions. 1.Super User: The super user is the first user created in company. This user has overall administrative rights and can access and modify all features and data within the company. 2.Sub User: Sub users are users created after the super user. These users have restricted permissions that can be configured by the super user.

Q: How can I access the Administration menu in BUSY?

For Accessing the Administration tab the User should have rights to access it. below are the steps to follow:- Step 1: First open the company from Admin user then Go to Administration menu then click on User option. Step 2: Click on the Modify option and select the user to whom you want to give rights. Step 3: Then tick on the Administration option under Menu rights and save the changes.

Q: How to add/delete users in BUSY?

Please follow steps for create Users:- Step 1:- Administration Tab, Step 2:- Users Step 3:- Add, You can control user rights also in users configration Please follow below mention steps for delete user:- Step 1:- Administration Tab, Step 2:- Users Step 3:- Modify, Select user and on the top of the user configration option for delete user or use shortcut key "F8" for deletion of user Note:- Please take backup first before processing

Find Solutions to Common Issues Related to configurations - user rights

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I don't have printing rights in BUSY. How do I get print access?

for Enabling Printing Rights in BUSY See the following step:
Step 1: Login to the company with a superuser user login.
Step 2: Go to the User Menu, then click on BUSY Users, then click on Modify.
Step 3: Select the user name and press enter.
Step 4: In Modify User Screen, specify Y Allow Printing of Documents.
Step 5: Specify Y Allow Printing of Voucher
Step 6: Click on Save to save the configuration.

Why are some features inaccessible in BUSY, and how can I fix this?

If some features are inaccessible in BUSY, it could be due to several reasons such as incorrect settings, outdated software version, or user permissions. To fix this, you can try checking the settings and make sure they are configured correctly. Additionally, ensure that you are using the latest version of the software. If the issue persists, you may need to contact the customer support of BUSY for further assistance.

How do I change my account password or update security settings?

If you want to change a company's username and password and update permissions in BUSY, you need to follow these steps:
Step 1: Login your company with super or admin user then go to Administration menu.
Step 2: Select Users and click on Modify.
Step 3: Select the user of which you want to update password. After opening that you can update username and password and set permissions as per the requirements.

How do I setup and manage users & permissions in BUSY?

To Set up Users and set permission in BUSY, follow these steps:
Step 1: Go to the Administration tab.
Step 2: Click on "Users" option and click on the Add button.
Step 3: Type the User Name, Password and Recheck Password for the new user.
Step 4: Assign the rights and permissions for the new user according to your needs and preferences.
Step 5: Click on the Save button to create the new user.

How do I enable hidden features and options in BUSY?

For hidden features in BUSY you have to upgrade your model from existing version. In BUSY options and features are different from model to model. BUSY have 3 model Basic then Standard and Enterprise. It depends on you which features you want. you can check features in demo mode by changing BUSY models from Company Tab.
 For upgrade please contact our authorized dealer. It will done on chargeable basis

How to grant full access in BUSY?

To grant full access in BUSY,you need to log in as the Admin User or Super User if it is not created then you need to follow some steps:
Step 1: Go to the Administration menu and then click on User option.
Step 2: Now click on Modify option and enable User Authentication Required option and other option as per your requirement.
Step 3: Now close company and login it with user.

How do I add employees/users and set permissions in BUSY?

To Add Users and set permission in BUSY, follow these steps:
Step 1: Go to the Administration tab.
Step 2: Click on "Users" option and click on the Add button.
Step 3: Type the User Name, Password and Recheck Password for the new user.
Step 4: Assign the rights and permissions for the new user according to your needs and preferences.
Step 5: Click on the Save button to create the new user.

What are the different type of users in BUSY company?

In BUSY, there are two different types of users with varying levels of access and permissions.
1.Super User: The super user is the first user created in company. This user has overall administrative rights and can access and modify all features and data within the company.
2.Sub User: Sub users are users created after the super user. These users have restricted permissions that can be configured by the super user.

How can I access the Administration menu in BUSY?

For Accessing the Administration tab the User should have rights to access it. below are the steps to follow:-
Step 1: First open the company from Admin user then Go to Administration menu then click on User option.
Step 2: Click on the Modify option and select the user to whom you want to give rights.
Step 3: Then tick on the Administration option under Menu rights and save the changes.

How to add/delete users in BUSY?

Please follow steps for create Users:- 
Step 1:- Administration Tab,
Step 2:- Users
Step 3:- Add, You can control user rights also in users configration 
Please follow below mention steps for delete user:-
Step 1:- Administration Tab,
Step 2:- Users
Step 3:- Modify, Select user and on the top of the user configration option for delete user or use shortcut key "F8" for deletion of user 
Note:- Please take backup first before processing

Frequently AskedQuestions