Frequently Asked
Questions

Q: I am not able to see some of the options like purchase return in the software. Why are some options missing and how can I get them?

If Purchase return option is not showing , check that your user have rights to post purchase return , to check that follow the below steps: Step 1: Open company with superuser then go to administration Step 2: Click on user then modify and select your user Step 3: In menu rights tick then purchase return and save Step 4: Now login company with your user

Q: I want to update some data but I'm not able to save the changes. What could be the issue and how can I resolve it?

If you are not able to save the changes then please check the user permission related to the changes. To provide the user rights, follow these steps: Step 1: Login the company with admin user credentials. Step 2: Go to administration then click on user option Step 3: Select the modify option and access the user in modify mode. Step 4: Provide the necessary rights related to changes and save the configuration.

Q: Why am I unable to access certain features and menus in the software? It says I don't have permissions.

If you are unable to access certain features and says you do not have permissions then please follow the given steps Step 1: Make sure you have logged in with super user. Step 2: If using with sub user then please ask from super user to provide full rights to access it. Step 3: Make sure that the feature is available in the model you are using.

Q: I cannot seem to locate a certain menu or page in the BUSY portal. How can I find it?

Reason for not able to locate certain menu or pages 1.User permission: If you are logged in with the sub user id and you do not have rights to view certain reports in that case you will not be able to view some reports. 2.Lower model: If you are using lower model of BUSY like BS in that case also some features would be disable for you.

Q: I think someone else accessed my BUSY last night and changed some settings. What should I do?

If you suspect that someone else accessed your BUSY and made changes then you shoould follow the steps 1 you need to ensure first that you have enabled audit trial option in BUSY if its enabled earlier then go to display menu and click on check list 2 click on audit trial report 3 select all user and select modify option and fill the date range and ok

Q: Why am I able to do modifications on vouchers even after setting restrictions on back date entries?

If it is possible to do modifications on vouchers even after setting restrictions on back date entries in BUSY, you need to check follow steps : Step 1 : Go to admininstration then users Step 2 : Click on modify mode click on three dots or restrict back date entries Step 3 : Set the days and below as dont allow back date entries and click on ok and save button.

Q: How can i check that I am logged in as the super user or a sub user?

To check that I am logged in as the main super user or a client sub user, you need to follow these steps : Step 1 : Go to administration then users if you see add, modify or delete option that means you logged company with super user. Step 2 : Go to administration then users if you see change password option that means you logged company with sub user.

Q: The credit note modification option is missing in my BUSY. How can I enable this?

If you are unable to modify the credit note then please check the user permission related to the changes. To provide the user rights, follow these steps: Step 1: Login the company with admin user credentials. Step 2: Go to administration then click on user option Step 3: Select the modify option and access the user in modify mode. Step 4: Provide the necessary rights related to changes and save the configuration.

Q: When trying to create a new user in BUSY software, why does an error message appear about You are not allowed to add User?

During add user if you are facing the error about You are not allow to add user it means your user authentication is not enable and to enable it you need to follow some steps: Step 1: Go to the administration and then click on User option. Step 2: Now click on Modify option and enable User Authentication required. Step 3: Now enter user name and password and save it.

Q: How can I get a particular function or menu to open in BUSY if it's not working?

To open a particular function or menu in BUSY if it's not working, you can try the following steps: Step 1. Check if you have the necessary access rights or permissions to access that function or menu. Step 2. Make sure you are using the correct shortcut keys or navigation path to open the function or menu. Step 3. Restart the BUSY and try opening the function or menu again.

Find Solutions to Common Issues Related to configurations - user rights

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am not able to see some of the options like purchase return in the software. Why are some options missing and how can I get them?

If Purchase return option is not showing , check that your user have rights to post purchase return , to check that follow the below steps:
 Step 1: Open company with superuser then go to administration
 Step 2: Click on user then modify and select your user
 Step 3: In menu rights tick then purchase return and save 
 Step 4: Now login company with your user

I want to update some data but I'm not able to save the changes. What could be the issue and how can I resolve it?

If you are not able to save the changes then please check the user permission related to the changes. To provide the user rights, follow these steps:
Step 1: Login the company with admin user credentials.
Step 2: Go to administration then click on user option
Step 3: Select the modify option and access the user in modify mode.
Step 4: Provide the necessary rights related to changes and save the configuration.

Why am I unable to access certain features and menus in the software? It says I don't have permissions.

If you are unable to access certain features and says you do not have
 permissions then please follow the given steps
 Step 1: Make sure you have logged in with super user.
 Step 2: If using with sub user then please ask from super user to provide full
 rights to access it.
 Step 3: Make sure that the feature is available in the model you are using.

I cannot seem to locate a certain menu or page in the BUSY portal. How can I find it?

Reason for not able to locate certain menu or pages
 1.User permission: If you are logged in with the sub user id and you do not have rights to view certain reports in that case you will not be able to view some reports.
 2.Lower model: If you are using lower model of BUSY like BS in that case also some features would be disable for you.

I think someone else accessed my BUSY last night and changed some settings. What should I do?

If you suspect that someone else accessed your BUSY and made changes then you shoould 
follow the steps 
1 you need to ensure first that you have enabled audit trial option in BUSY if its enabled earlier 
then go to display menu and click on check list 
2 click on audit trial report 
3 select all user and select modify option and fill the date range and ok

Why am I able to do modifications on vouchers even after setting restrictions on back date entries?

If it is possible to do modifications on vouchers even after setting restrictions on back date entries in BUSY, you need to check follow steps :
Step 1 : Go to admininstration then users
Step 2 : Click on modify mode click on three dots or restrict back date entries
Step 3 : Set the days and below as dont allow back date entries and click on ok and save button.

How can i check that I am logged in as the super user or a sub user?

To check that I am logged in as the main super user or a client sub user, you need to follow these steps :
Step 1 : Go to administration then users if you see add, modify or delete option that means you logged company with super user.
Step 2 : Go to administration then users if you see change password option that means you logged company with sub user.

The credit note modification option is missing in my BUSY. How can I enable this?

If you are unable to modify the credit note then please check the user permission related to the changes. To provide the user rights, follow these steps:
Step 1: Login the company with admin user credentials.
Step 2: Go to administration then click on user option
Step 3: Select the modify option and access the user in modify mode.
Step 4: Provide the necessary rights related to changes and save the configuration.

When trying to create a new user in BUSY software, why does an error message appear about You are not allowed to add User?

During add user if you are facing the error about You are not allow to add user it means your user authentication 
is not enable and to enable it you need to follow some steps:
Step 1: Go to the administration and then click on User option.
Step 2: Now click on Modify option and enable User Authentication required.
Step 3: Now enter user name and password and save it.

How can I get a particular function or menu to open in BUSY if it's not working?

To open a particular function or menu in BUSY if it's not working, you can try the following steps:
Step 1. Check if you have the necessary access rights or permissions to access that function or menu.
Step 2. Make sure you are using the correct shortcut keys or navigation path to open the function or menu.
Step 3. Restart the BUSY and try opening the function or menu again.

Frequently AskedQuestions