Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry accounting
Who should I reach out to if I am experiencing issues with bill payments in BUSY?
If you are experiencing issue with recording payment entries in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in
I made a payment to the wrong vendor/party. How do I adjust or reverse this payment?
If you need to adjust a payment entry due to the selection of the wrong party, you can open the relevant voucher in modify mode, correct the entry, and then save the voucher.
Why is it important to enter a debit note received in the credit note section?
When you receive a debit note from the counter party, it means they have reduced the amount they owe you. You need to record this adjustment in the credit note voucher in BUSY.
What happen if i did not adjust receipts with bill reference numbers in BUSY?
If you did not adjust bill references with receipt vouchers then the outstanding reports will show the incorrect data which may lead consfusions and bills showing pending even it was paid by customer.
How do I enter the date correctly when making a suppliers credit note?
To enter the date correctly when making a supplier's credit note in BUSY Accounting software, you need to select the credit note voucher type and enter the date in the voucher date field.
How do I save a voucher? What details do I need to provide?
To save a voucher, you need to click on the "Save" button. The details you need to provide include the voucher date, party information, item details, and any applicable taxes or bill sundries.
What is the process for recording a refund for a customer in BUSY Accounting Software?
To record the refund process for a customer in BUSY then you need to pass the journal voucher.
Pls follow the below steps.
Step 1: Click on Transaction
Step 2: Then Journal
Step 3: Then Add
Why don't my invoices and payments sync up properly in reports? The dates are mismatching.
The invoices and payments may not sync up properly in reports if the dates are mismatching. It is important to check the date range and ensure that the entries are made correctly.
How can I properly record refunds to customers in BUSY? The payments are confusing.
To Refund to customer in BUSY, you can follow the below steps:
Step 1: Go to transaction then select payment and click on add
Step 2: Then mention customer account for refund
Where can I do the transaction for transfer money to bank in BUSY?
You can use the contra voucher for doing the bank transaction entries.
Pls follow the below steps :
Step 1: Click on Transaction
Step 2: Then Contra
Step 3: Then Add