Frequently Asked
Questions

Q: I entered a transaction incorrectly in BUSY and now my accounts don't match up. How can I identify and fix incorrect entries?

If you have entered the transaction incorrectly for the accounts in BUSY then you have to open the incorrect entries in the modify mode and then correct it.

Q: I need an invoice for the BUSY subscription service. How can I obtain the invoice for the service subscription?

If you wants to renewal BUSY license then send the details like GST number, Serial number and etc. to us on support@busy.in. to get the invoice of subscriptions.

Q: What details should I enter for a credit note in the adjustement of debit note credit note window?

You should enter original invoice number, HSN / SAC, Unit, tax rate, etc in the adjustement of debit note credit note window during credit note entry in BUSY

Q: My account statement shows a transaction which I cannot find in BUSY. How can I record it properly?

If you are unable to find transaction in BUSY which are showing in bank statement you can manually add payment or receipt voucher in BUSY from transaction menu.

Q: I need to change a customer's contact information but it won't save. What am I doing wrong?

There could be reasons why the changes are not saving, Point1: Double check the details is mention in the correct field. Point: Or the contact information is not save.

Q: From where can I pass the entry, and how can it affect my balance sheet?

You can pass the entry from the transaction menu for the required voucher type.In the Balancesheet, the entry will reflect as per the account group used in the

Q: Why am I getting a credit of lakhs when I deleted a voucher in BUSY?.

When you delete a voucher in BUSY, it may result in a credit of 5 lakhs because the entry you deleted had a credit amount of 5 lakhs.

Q: What are the different payment methods and how do I set them up in BUSY?

In BUSY while recording payments you can use payment method as Cash or Bank. To set them create accounts under the Cash in Hand and Bank Accounts group.

Q: How do I account for a free gift or sample given to the customer?

For this you can pass journal entry advertisement or free sample account debit and credit purchase account further for accounting entry you can consult your ca or accountant.

Q: How can I add discount amounts to my purchases without it impacting taxable amount?

If you dont want to impact the discount amount to the taxable amount then you need to add the discount bill sundry after the GST during the voucher.

Find Solutions to Common Issues Related to configurations - voucher entry accounting

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

I entered a transaction incorrectly in BUSY and now my accounts don't match up. How can I identify and fix incorrect entries?

If you have entered the transaction incorrectly for the accounts in BUSY then you have to open the incorrect entries in the modify mode and then correct it.

I need an invoice for the BUSY subscription service. How can I obtain the invoice for the service subscription?

If you wants to renewal BUSY license then send the details like GST number, Serial number and etc. to us on support@busy.in. to get the invoice of subscriptions.

What details should I enter for a credit note in the adjustement of debit note credit note window?

You should enter original invoice number, HSN / SAC, Unit, tax rate, etc in the adjustement of debit note credit note window during credit note entry in BUSY

My account statement shows a transaction which I cannot find in BUSY. How can I record it properly?

If you are unable to find transaction in BUSY which are showing in bank statement you can manually add payment or receipt voucher in BUSY from transaction menu.

I need to change a customer's contact information but it won't save. What am I doing wrong?

There could be reasons why the changes are not saving,
Point1: Double check the details is mention in the correct field.
Point: Or the contact information is not save.

From where can I pass the entry, and how can it affect my balance sheet?

You can pass the entry from the transaction menu for the required voucher type.In the Balancesheet, the entry will reflect as per the account group used in the

Why am I getting a credit of lakhs when I deleted a voucher in BUSY?.

When you delete a voucher in BUSY, it may result in a credit of 5 lakhs because the entry you deleted had a credit amount of 5 lakhs.

What are the different payment methods and how do I set them up in BUSY?

In BUSY while recording payments you can use payment method as Cash or Bank. To set them create accounts under the Cash in Hand and Bank Accounts group.

How do I account for a free gift or sample given to the customer?

For this you can pass journal entry advertisement or free sample account debit and credit purchase account further for accounting entry you can consult your ca or accountant.

How can I add discount amounts to my purchases without it impacting taxable amount?

If you dont want to impact the discount amount to the taxable amount then you need to add the discount bill sundry after the GST during the voucher.

Frequently AskedQuestions