Frequently Asked
Questions

Q: When generating an invoice, I am asked for a receiptance PIN code but I don't know where to find it. What is this PIN code and how can I get it for my transactions?

To get the pincode of receiptance you can follow the steps. Step 1. You can check the pincode in party master. Step 2. IF you did not filled the pin code in party master then you can validate the gstin and can find the pincode. Step 3. If your party is unregistered then you can ask to your party about their pincode.

Q: I made multiple advance entries for employees in one voucher in BUSY. Now I am getting an error that says "more than one deductee not allowed". How can I fix this?

In BUSY, you have the option to adjust multiple advances while calculating salary. However, if you are creating a TDS calculation voucher, you should select only one party at a time. Otherwise, you will get an error message saying “More than one deductee A/c is not Allowed”. This is because TDS is enabled in each party and the voucher can only handle one deductee account.

Q: How do I record payments from customers in BUSY?I am getting an error while generating invoice. How do I resolve it?

If you want to record payment received from customers in BUSY, you can follow these steps: Step 1: First, open your company and go to Transaction. Step 2: Choose the Receipt Voucher and click on Add. Step 3: Fill in the necessary details such as Date, Voucher no., Party, Amount, etc and save the transaction. Further provide more details what error you are getting while generating invoice in BUSY.

Q: How do I correct an entry that has been debited when it should have been credited or vice versa?

To correct an entry that has been debited when it should have been credited or vice versa in BUSY, you need to modify that voucher by using these steps: Step 1: Go to transactions menu then select the voucher in which you have made mistake. Step 2: Click on modify then enter the voucher series , number and after opening it make changes then save it again.

Q: I can't seem to access certain months of data. How can I get the missing data?

To find details of a hidden or not visible entry, you can try the following steps: Step 1: Check for the filters in report ,There might be options to filter entries based on dates, parties, or other parameters. Step 2 : Check Audit trail report the entries are modified, cancelled or deleted. Step 3: Check Voucher approval reports , may be entries are not approved .

Q: I want to add a new tax category for % GST in BUSY but I am unable to find the option. What should I do?

To add new tax category for 3 percent in BUSY you need to follow the steps Step1 Go to administration menu and click on master then click on tax category Step2 click to add then enter the new tax category name as GST 3percent select type as goods and fill the GST rate info box with appropriate tax rate and save

Q: I made a mistake and entered a wrong date for a payment voucher. How can I delete or cancel this voucher entry?

If you have made some mistakes or you have entered wrong date in the payment voucher then you can modify it through modify option of the payment voucher, you do not need to delete/cancel it. But if you want then after the backup, open that payment voucher and press atl + x to cancel and to delete you have to press F8 on the voucher.

Q: How can I show a transaction where I have returned ₹ 10, took ₹ 0, and need to give ₹ 10 more?

To show a transaction where you have returned ₹10, took ₹0, and need to give ₹10 more in BUSY ,Please follow below details: Step 1: Go to transactions and then select Debit Note (WO) Voucher . Step 2: and then select add option and select with the party name and amount Step 3: And then click on the save button to save it.

Q: An amount or calculation in BUSY has been nullified unexpectedly. What causes amounts to nullify and how can I fix it?

To identify the cause of this discrepancy, follow these steps: Step 1: Look for data entry errors, such as incorrect amounts, double entries, or missing transactions. Step 2: Pay attention to rounding differences. Step 3: Ensure that all transactions are recorded in the correct period. Step 4: Verify the reconciliation of accounts, especially clearing accounts or suspense accounts. Step 5: . Verify that tax-related changes are correctly recorded.

Q: I want the receipt to show payment breakup across multiple modes like cash, card, etc. What should I do?

If you are unable to see the report of separate payment modes that you entered individually while saving the sale voucher then follow these steps Step 1. Go to Display menu Step 2. Then click on Account Summary Step 3. Now click on Settlement Details opiton Step 4. Then select all settlement modes and you will get an seperate payment mode wise report.

Find Solutions to Common Issues Related to configurations - voucher entry accounting

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

When generating an invoice, I am asked for a receiptance PIN code but I don't know where to find it. What is this PIN code and how can I get it for my transactions?

To get the pincode of receiptance you can follow the steps. 
 Step 1. You can check the pincode in party master. 
 Step 2. IF you did not filled the pin code in party master then you can validate the gstin and can find the pincode. 
 Step 3. If your party is unregistered then you can ask to your party about their pincode.

I made multiple advance entries for employees in one voucher in BUSY. Now I am getting an error that says "more than one deductee not allowed". How can I fix this?

In BUSY, you have the option to adjust multiple advances while calculating salary. However, if you are creating a TDS calculation voucher, you should select only one party at a time. Otherwise, you will get an error message saying “More than one deductee A/c is not Allowed”. This is because TDS is enabled in each party and the voucher can only handle one deductee account.

How do I record payments from customers in BUSY?I am getting an error while generating invoice. How do I resolve it?

If you want to record payment received from customers in BUSY, you can follow these steps:
Step 1: First, open your company and go to Transaction.
Step 2: Choose the Receipt Voucher and click on Add.
Step 3: Fill in the necessary details such as Date, Voucher no., Party, Amount, etc and save the transaction.
Further provide more details what error you are getting while generating invoice in BUSY.

How do I correct an entry that has been debited when it should have been credited or vice versa?

To correct an entry that has been debited when it should have been credited or vice versa in BUSY, you need to modify that voucher by using these steps:
Step 1: Go to transactions menu then select the voucher in which you have made mistake.
Step 2: Click on modify then enter the voucher series , number and after opening it make changes then save it again.

I can't seem to access certain months of data. How can I get the missing data?

To find details of a hidden or not visible entry, you can try the following steps:
Step 1: Check for the filters in report ,There might be options to filter entries based on dates, parties, or other parameters.
Step 2 : Check Audit trail report the entries are modified, cancelled or deleted. 
Step 3: Check Voucher approval reports , may be entries are not approved .

I want to add a new tax category for % GST in BUSY but I am unable to find the option. What should I do?

To add new tax category for 3 percent in BUSY you need to follow the steps 
 Step1 Go to administration menu and click on master then click on tax category 
 Step2 click to add then enter the new tax category name as GST 3percent select type 
 as goods and fill the GST rate info box with appropriate tax rate and save

I made a mistake and entered a wrong date for a payment voucher. How can I delete or cancel this voucher entry?

If you have made some mistakes or you have entered wrong date in the payment voucher then you can modify it through modify option of the payment voucher, you do not need to delete/cancel it.
But if you want then after the backup, open that payment voucher and press atl + x to cancel and to delete you have to press F8 on the voucher.

How can I show a transaction where I have returned ₹ 10, took ₹ 0, and need to give ₹ 10 more?

To show a transaction where you have returned ₹10, took ₹0, and need to give ₹10 more in BUSY ,Please follow below details:
Step 1: Go to transactions and then select   Debit Note (WO) Voucher .
Step 2: and then select add option and select with the party name and amount  
Step 3: And then click on the save button to save it.

An amount or calculation in BUSY has been nullified unexpectedly. What causes amounts to nullify and how can I fix it?

To identify the cause of this discrepancy, follow these steps:
Step 1: Look for data entry errors, such as incorrect amounts, double entries, or missing transactions.
Step 2: Pay attention to rounding differences.
Step 3: Ensure that all transactions are recorded in the correct period.
Step 4: Verify the reconciliation of accounts, especially clearing accounts or suspense accounts. Step 5: . Verify that tax-related changes are correctly recorded.

I want the receipt to show payment breakup across multiple modes like cash, card, etc. What should I do?

If you are unable to see the report of separate payment modes that you entered individually while saving the 
 sale voucher then follow these steps
 Step 1. Go to Display menu
 Step 2. Then click on Account Summary
 Step 3. Now click on Settlement Details opiton
 Step 4. Then select all settlement modes and you will get an seperate payment mode wise report.

Frequently AskedQuestions