Frequently Asked
Questions

Q: I made some entries to adjust returned cheques from customers but it is increasing the accounts receivable balance instead of reducing it. What is the right way to account for cheque returns?

You have checked your check reversal accounting entry which is causing the account receivable balance to increase instead of decreasing, the correct way of accounting for check return is to enter the correct accounting entry in the journal voucher for check reversal entry should be: Dr. Party Account Cr. Bank Cr. Bank charges But we would advise you to talk to your CA/Accountant about this.

Q: I am trying to record a large expense transaction but it does not seem to be posting correctly. Why might this be happening?

To record an expense transaction correctly in the BUSY Software, you can follow the below steps: 1. Go to Transaction and select Journal voucher type. 2. Add journal voucher and specify voucher date and select gst nature then post entry properly. 3. Double check the account and amount should be correctly entered in the voucher and save the journal voucher.

Q: How do I record a sales tax payment made to the government in BUSY? I don't see where to enter sales tax payments.

To add the sales tax or GST payment voucher in BUSY follow below steps: Step 1: Go to transaction menu and then select journal voucher. Step 2: Then click on add button to add the voucher and then mention date, voucher number and other details. Step 3: In gst nature select gst payment to government option and lastly click on save button.

Q: I am unable to carry forward my losses from the previous financial year. How can I do this in BUSY?

In BUSY, you can carry forward the capital loss in the next financial year. Pls follow the below steps : Step 1: Go to the last year Step 2: Check the loss balance and pass the journal entry as DEBIT the capital account and CREDIT the profit and loss account. Step 3: Then change the financial year with carry forward the balances.

Q: Why is BUSY not allowing me to make manual changes to carry forward my losses to the next financial year?

In BUSY, you can carry forward the capital loss in the next financial year. Pls follow the below steps : Step 1: Go to the last year Step 2: Check the loss balance and pass the journal entry as DEBIT the capital account and CREDIT the profit and loss account. Step 3: Then change the financial year with carry forward the balances.

Q: My customer's GST number is not getting reflected in the e-invoice generated. What should I do to fix this?

To fix the issue of the customer's GST number not getting reflected in the e-invoice generated,kindly follow the step below: Step1 : Upgrade the latest various of BUSY Step2 : In billing and shipping details, check the GST Reporting Basis field sure that you have selected Party Master This will ensure that the correct GST number is reflected in the e-invoice.

Q: What should I do if the payment voucher is not appearing and I have to enter a payment entry?

To post payment voucher , follow the steps below: Step 1: Go to transaction Step 2: Then select payment and click on add Step 3: Mention voucher date, number and nature of transaction Step 4: Select then account and mention amount then save Step 5: To see payment voucher list go to list option beneath the payment Step 6: Select correct date range and open

Q: How do I enter a receipt through Journal? Do I need to take a backup before using it?

To enter a receipt through Journal voucher, you need to follow these steps: Step 1: Open your company then go to Transactions menu. Step 2: Select Journal Voucher and click on Add. Step 3: Enter all the necessary details such as date, vch no., and enter your debit & credit account with amount then save. You do not need to take backup before entering a new voucher.

Q: What should I do when I have taken something on credit and need to make payment for it?

If you want to make payment for something which you have taken on credit, you need to follow these steps: Step 1: Go to transactions menu then select the voucher type as payment and click on add. Step 2: Enter the required details such as date, voucher number, credit your cash or bank account and debit the party's account with the relevant amount then save.

Q: Is it possible to edit invoices after creation in BUSY? If so, how can I do this?

Yes, it is possible to edit invoices after creation in BUSY Step1 : Go to the sales menu Step2 : Select Sales Vouchers Step3 : Then choose Sales Invoice Step4 : Find the invoice you want to edit and click on it. Step5 : You can make changes to the invoice details Step6 : save the modifications.

Find Solutions to Common Issues Related to configurations - voucher entry accounting

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Software Features

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Dealer Complaint/Issues

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Dealer Complaint/Issues

I made some entries to adjust returned cheques from customers but it is increasing the accounts receivable balance instead of reducing it. What is the right way to account for cheque returns?

You have checked your check reversal accounting entry which is causing the account receivable balance to increase instead of decreasing, the correct way of accounting for check return is to enter the correct accounting entry in the journal voucher for check reversal entry should be: 
Dr. Party Account
Cr. Bank 
Cr. Bank charges
But we would advise you to talk to your CA/Accountant about this.

I am trying to record a large expense transaction but it does not seem to be posting correctly. Why might this be happening?

To record an expense transaction correctly in the BUSY Software, you can follow the below steps: 
 1. Go to Transaction and select Journal voucher type. 
 2. Add journal voucher and specify voucher date and select gst nature then post entry properly. 
 3. Double check the account and amount should be correctly entered in the voucher and save the journal voucher.

How do I record a sales tax payment made to the government in BUSY? I don't see where to enter sales tax payments.

To add the sales tax or GST payment voucher in BUSY follow below steps:
 Step 1: Go to transaction menu and then select journal voucher.
 Step 2: Then click on add button to add the voucher and then mention date, voucher number and other details.
 Step 3: In gst nature select gst payment to government option and lastly click on save button.

I am unable to carry forward my losses from the previous financial year. How can I do this in BUSY?

In BUSY, you can carry forward the capital loss in the next financial year.
 Pls follow the below steps :
 Step 1: Go to the last year 
 Step 2: Check the loss balance and pass the journal entry as DEBIT the capital account and CREDIT the profit and loss account.
 Step 3: Then change the financial year with carry forward the balances.

Why is BUSY not allowing me to make manual changes to carry forward my losses to the next financial year?

In BUSY, you can carry forward the capital loss in the next financial year.
 Pls follow the below steps :
 Step 1: Go to the last year 
 Step 2: Check the loss balance and pass the journal entry as DEBIT the capital account and CREDIT the profit and loss account.
 Step 3: Then change the financial year with carry forward the balances.

My customer's GST number is not getting reflected in the e-invoice generated. What should I do to fix this?

To fix the issue of the customer's GST number not getting reflected in the e-invoice generated,kindly follow the step below: 
 Step1 : Upgrade the latest various of BUSY 
 Step2 : In billing and shipping details, check the GST Reporting Basis field sure that you have selected Party Master This will ensure that the correct GST number is reflected in the e-invoice.

What should I do if the payment voucher is not appearing and I have to enter a payment entry?

To post payment voucher , follow the steps below:
Step 1: Go to transaction 
Step 2: Then select payment and click on add
Step 3: Mention voucher date, number and nature of transaction 
Step 4: Select then account and mention amount then save
Step 5: To see payment voucher list go to list option beneath the payment 
Step 6: Select correct date range and open

How do I enter a receipt through Journal? Do I need to take a backup before using it?

To enter a receipt through Journal voucher, you need to follow these steps:
Step 1: Open your company then go to Transactions menu.
Step 2: Select Journal Voucher and click on Add.
Step 3: Enter all the necessary details such as date, vch no., and enter your debit & credit account with amount then save.
You do not need to take backup before entering a new voucher.

What should I do when I have taken something on credit and need to make payment for it?

If you want to make payment for something which you have taken on credit, you need to follow these steps:
Step 1: Go to transactions menu then select the voucher type as payment and click on add.
Step 2: Enter the required details such as date, voucher number, credit your cash or bank account and debit the party's account with the relevant amount then save.

Is it possible to edit invoices after creation in BUSY? If so, how can I do this?

Yes, it is possible to edit invoices after creation in BUSY 
 Step1 : Go to the sales menu 
 Step2 : Select Sales Vouchers 
 Step3 : Then choose Sales Invoice 
 Step4 : Find the invoice you want to edit and click on it. 
 Step5 : You can make changes to the invoice details 
 Step6 : save the modifications.

Frequently AskedQuestions