Frequently Asked
Questions

Q: I want to book an expense where the ITC is not claimable. How can I do this in BUSY?

If you want to book an expense where the ITC is not claimable then please follow then given steps Step 1: Go to transaction menu then Journal voucher then add. Step 2: Enter the required details and gst nature must be set on Not applicable. Step 3: Then proceed to save so that it will considered as non gst transaction.

Q: What options need to be selected if I receive payments via cash, credit card, NEFT or UPI?

If you receive payments via cash, credit card, NEFT or UPI, you need to follow these steps : Step 1 : Go to administration then configuration click on features and options Step 2 : Go to accounts tab and enable bank instrument details and click on save button. Step 3 : Now go to transactions and add receipt or payment voucher and define payment mode.

Q: I created a material/cost center in BUSY but it doesn't show up as an option when I go to make a payment. What should I do?

To make a newly created cost center appear as a drop-down option for payments in BUSY 1. Enable the Cost Centre feature with proper configuration. 2. Enable the Cost Centre feature for the master. 3. Post the payment entry. 4. If you have enabled the Cost Centre feature for the selected account, then the drop-down can be displayed in your transaction to allocate the amount.

Q: I am having an issue where bills from another party are showing up in the ledger for a different party. How can this be fixed?

If you having an issue where bills from another party are showing up in the ledger for a different party then you should follow the steps 1 Go to transaction menu and click on sale then click to list 2 select the voucher entries where it showing wrong and enter 3 modify the party master in the voucher and resave

Q: I made a BB transaction in BUSY but it says no expenses account is registered under GST What do I do

If you made a B2B Expense transaction in BUSY and it says that no expenses account is registered under GST, it means that you have not registered any expenses account with GST. To resolve this issue, you need to register the expenses account under GST in the software. Once registered, you will be able to record your B2B expense transactions properly.

Q: The item names are not populating in my sales invoice. Why is this happening and how can I fix it?

If item is not showing in the sales invoice entry reason could be item master is deactived. To view the list of deactivated masters follow below steps: Step 1: Go to administration menu and select utilities option. Step 2: In utilities opiton select de-activate masters option. Step 3: In next window select list of deactivated masters to view the report.

Q: I want to divide my invoice amount into taxable value and tax amount in BUSY. How can I do this?

If you want to divide your invoice amount into taxable value and tax amount then there is not need to make any configuration you just enter the details and it will be automatically bifurcated as taxable amount and tax amount as per the sale or purchase type you selected further you can refer tax summary window for this information.

Q: Why am I getting an error when trying to add credit note details to reconcile sales and purchase entries?

The error may be occurring due to incorrect entry of credit note details or mismatch between sales and purchase entries. It is important to ensure that the credit note is linked to the correct invoice and entered accurately in the software. Double-check the voucher date, voucher number, and party details while adding credit note details to reconcile sales and purchase entries.

Q: I am unable to save changes I made to the e-invoice design. What could be the issue?

There can be several reasons that you unable to modify the voucher. 1. Ensure that you have rights of modification in the voucher. 2. If not then have to given the rights as super user so that you can modify the voucher. Further we suggest you to don't modify the voucher in which the e invoice is generated.

Q: How do I record a loan or financing in BUSY? I don't see those options.

If you want to record a loan or financing in BUSY software you need to do journal entry: The process of doing journal entry to record loan or financing is as folows: Step 1: Go to transactions menu Step 2: Then select the voucher journal Step 3: Then click on add button Steo 4: Afterwards you can create the journal voucher and save it

Find Solutions to Common Issues Related to configurations - voucher entry accounting

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to book an expense where the ITC is not claimable. How can I do this in BUSY?

If you want to book an expense where the ITC is not claimable then please follow then 
 given steps
 Step 1: Go to transaction menu then Journal voucher then add.
 Step 2: Enter the required details and gst nature must be set on Not applicable.
 Step 3: Then proceed to save so that it will considered as non gst transaction.

What options need to be selected if I receive payments via cash, credit card, NEFT or UPI?

If you receive payments via cash, credit card, NEFT or UPI, you need to follow these steps :
Step 1 : Go to administration then configuration click on features and options
Step 2 : Go to accounts tab and enable bank instrument details and click on save button.
Step 3 : Now go to transactions and add receipt or payment voucher and define payment mode.

I created a material/cost center in BUSY but it doesn't show up as an option when I go to make a payment. What should I do?

To make a newly created cost center appear as a drop-down option for payments in BUSY
1. Enable the Cost Centre feature with proper configuration.
2. Enable the Cost Centre feature for the master.
3. Post the payment entry.
4. If you have enabled the Cost Centre feature for the selected account, then the drop-down can be displayed in your transaction to allocate the amount.

I am having an issue where bills from another party are showing up in the ledger for a different party. How can this be fixed?

If you having an issue where bills from another party are showing up in the ledger for a different 
party then you should follow the steps 
1 Go to transaction menu and click on sale then click to list 
2 select the voucher entries where it showing wrong and enter 
3 modify the party master in the voucher and resave

I made a BB transaction in BUSY but it says no expenses account is registered under GST What do I do

If you made a B2B Expense transaction in BUSY and it says that no expenses account is registered under GST, it means that you have not registered any expenses account with GST. To resolve this issue, you need to register the expenses account under GST in the software. Once registered, you will be able to record your B2B expense transactions properly.

The item names are not populating in my sales invoice. Why is this happening and how can I fix it?

If item is not showing in the sales invoice entry reason could be item master is deactived. To view the list of deactivated masters follow below steps:
 Step 1: Go to administration menu and select utilities option.
 Step 2: In utilities opiton select de-activate masters option.
 Step 3: In next window select list of deactivated masters to view the report.

I want to divide my invoice amount into taxable value and tax amount in BUSY. How can I do this?

If you want to divide your invoice amount into taxable value and tax amount then there 
 is not need to make any configuration you just enter the details and it will be 
 automatically bifurcated as taxable amount and tax amount as per the sale or purchase
 type you selected further you can refer tax summary window for this information.

Why am I getting an error when trying to add credit note details to reconcile sales and purchase entries?

The error may be occurring due to incorrect entry of credit note details or mismatch between sales and purchase entries. It is important to ensure that the credit note is linked to the correct invoice and entered accurately in the software. Double-check the voucher date, voucher number, and party details while adding credit note details to reconcile sales and purchase entries.

I am unable to save changes I made to the e-invoice design. What could be the issue?

There can be several reasons that you unable to modify the voucher. 
 1. Ensure that you have rights of modification in the voucher. 
 2. If not then have to given the rights as super user so that you can modify the voucher. 
 Further we suggest you to don't modify the voucher in which the e invoice is generated.

How do I record a loan or financing in BUSY? I don't see those options.

If you want to record a loan or financing in BUSY software you need to do journal entry:
The process of doing journal entry to record loan or financing is as folows:
Step 1: Go to transactions menu
Step 2: Then select the voucher journal 
Step 3: Then click on add button 
Steo 4: Afterwards you can create the journal voucher and save it

Frequently AskedQuestions