Frequently Asked
Questions

Q: Why am I unable to record a new journal entry? When I try, I get an error saying "Invalid date".

You may be unable to record a new journal entry because the date you mentioned is out of range of current financial year . You must mention correct date format and date should be of the financail year you are posting entry .

Q: How can I rectify the issue of BUSY invoices getting stuck and not generating fully? It only generates partial invoices.

To rectify the issue of BUSY invoices getting stuck and not generating fully you have to follow the steps 1 take backup and reindex database from outside 2 restart BUSY 3 If still the issue persists then contact BUSY customer support number or mail

Q: I'm getting an error when trying to record a payment how can I fix this?

Find out the steps to check if getting any error while recording payment voucher in BUSY Step 1 : First check the debit and credit account amount are equal or not Step 2 : Check if your cash or bank account is going negative

Q: The RTE- 3343 is showing while opening the company. How can I resolve it?

To resolve the RTE-3343 while opening the company then check the below steps. Step 1: Take the backup of your data. Step 2: Click on Company Menu Step 3: Then Reindex database and reopen the company. Step 4: If still issue presists, then email us at support@busy.in

Q: Should I create a sales order before generating an invoice against a challan?

Its depend on you as if you are maintaining an sales order then you have to first create the sales order and then sales challan voucher. If the sales order is not necesaary then can create challan and sales order should be no,

Q: How can I add the payment for a purchase made from a party?

You can add the payment voucher from the transactions menu. Pls follow the below steps. Step 1: Click on Transactions and Then payment Step 2: Select the Add, Here pass the entry as DEBIT the party account and CREDIT the cash account then save it.

Q: I'm seeing small rounding differences between months in BUSY. Is this normal?

Yes, small rounding differences between months in BUSY are normal. You may want to maintain a ledger exclusively to round off the invoice value when you record an invoice. For this, you can create an Invoice Rounding ledger under Indirect expenses in BUSY.

Q: How do I record a loan properly including interest charges each month?

To record loan payment entry with interest you can pass Journal / Payment voucher from Transaction menu. You can debit your Loan and Intereset account and credit your payment mode. For more clarification about the entry you can contact to your tax consultant.

Q: How can I add old vouchers in my receipts and payments?

To add old receipts and payment voucher, you need to follow these steps : Step 1 : Go to transactions then select payment and receipt Step 2 : Click on add define old voucher date and mention all voucher details and click on save button.

Q: How do I record advance payments or suspense entries in BUSY

For Advance payment or Suspense entry, We can pass it through Payment and Journal Voucher. Pls Follow the Below Steps for Payment : Step 1: Transactions Step 2: Payment Step 3: Add Pls Follow the Below Steps for Journal : Step 1: Transactions Step 2: Journal Step 3: Add

Find Solutions to Common Issues Related to configurations - voucher entry accounting

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Dealer Complaint/Issues

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Dealer Complaint/Issues

Why am I unable to record a new journal entry? When I try, I get an error saying "Invalid date".

You may be unable to record a new journal entry because the date you mentioned is out of range of current financial year . You must mention correct date format and date should be of the financail year you are posting entry .

How can I rectify the issue of BUSY invoices getting stuck and not generating fully? It only generates partial invoices.

To rectify the issue of BUSY invoices getting 
stuck and not generating fully you have to follow the steps 
1 take backup and reindex database from outside 
2 restart BUSY 
3 If still the issue persists then contact BUSY customer support number
or mail

I'm getting an error when trying to record a payment how can I fix this?

Find out the steps to check if getting any error while recording payment voucher in BUSY 
Step 1 : First check the debit and credit account amount are equal or not
Step 2 : Check if your cash or bank account is going negative

The RTE- 3343 is showing while opening the company. How can I resolve it?

To resolve the RTE-3343 while opening the company then check the below steps.
Step 1: Take the backup of your data.
Step 2: Click on Company Menu
Step 3: Then Reindex database and reopen the company.
Step 4: If still issue presists, then email us at support@busy.in

Should I create a sales order before generating an invoice against a challan?

Its depend on you as if you are maintaining an sales order then you have to first create the sales order and then sales challan voucher. If the sales order is not necesaary then can create challan and sales order should be no,

How can I add the payment for a purchase made from a party?

You can add the payment voucher from the transactions menu.
Pls follow the below steps.
Step 1: Click on Transactions and Then payment 
Step 2: Select the Add, Here pass the entry as DEBIT the party account and CREDIT the cash account then save it.

I'm seeing small rounding differences between months in BUSY. Is this normal?

Yes, small rounding differences between months in BUSY are normal. You may want to maintain a ledger exclusively to round off the invoice value when you record an invoice. For this, you can create an Invoice Rounding ledger under Indirect expenses in BUSY.

How do I record a loan properly including interest charges each month?

To record loan payment entry with interest you can pass Journal / Payment voucher from Transaction menu. You can debit your Loan and Intereset account and credit your payment mode. For more clarification about the entry you can contact to your tax consultant.

How can I add old vouchers in my receipts and payments?

To add old receipts and payment voucher, you need to follow these steps :
Step 1 : Go to transactions then select payment and receipt
Step 2 : Click on add define old voucher date and mention all voucher details and click on save button.

How do I record advance payments or suspense entries in BUSY

For Advance payment or Suspense entry, We can pass it through Payment and Journal Voucher.
Pls Follow the Below Steps for Payment :
Step 1: Transactions
Step 2: Payment 
Step 3: Add 
Pls Follow the Below Steps for Journal :
Step 1: Transactions
Step 2: Journal
Step 3: Add

Frequently AskedQuestions