Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
I am unable to see the simple discount percentage field in sales return which is there in sales voucher. Why is this option missing and how can I enable it?
For enabling the item wise discount option in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then select voucher series configuration option then select the sale return voucher type and select relevant series.
Step 3: Then click on voucher configuration button and in next window of voucher configuration mention Y on item wise discount option and then click on save button.
I want to create and generate invoices in the accounting software but the fields are showing up blank. How can I fix this?
Please provide more details as which fields are showing up blank in voucher. Further, you can follow these steps to generate an invoice in BUSY.
Step 1: Open your company and click on Transaction.
Step 2: Select the voucher type which you want to add such as Sales, Purchase, etc.
Step 3: Enter the necessary details such as Date, Vch Number, Party, Item, etc and save the transaction.
The address shown on my dispatch forms does not match the actual dispatch address. What should I do to correct it?
To match the actual dispatch address, you need to follow below steps:
You need to check the company's address and change it to your actual dispatch address.
or if you are the material centre for dispatch address, you need to change it in your material centre for actual dispatch address.
You should also double check the dispatch address in the transport window if you chose the bill from dispatch from the transaction type.
How do I apply a freight charges?
If you want to add a freigt in a transaction please follow these steps:
Step 1: Go to transactions menu then click on voucher such as sale,purchase etc
Step 2: Click on add button to create a new voucher then fill the necessary details such as voucher number,date,party name etc
Step 3: After making a bill you can specify the charges such as freight charges in bill sundry grid and save the voucher.
I want to enable item-wise discounts in sale returns similar to sales voucher. How can I do it?
For enabling the item wise discount option in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then select voucher series configuration option then select the sale return voucher type and select relevant series.
Step 3: Then click on voucher configuration button and in next window of voucher configuration mention Y on item wise discount option and then click on save button.
What should i do if the bill is taking too much time to save in the main system?
If you are unable to save bill and it takes too much time then follow below steps:
Step1: Firstly you need to take backup of your data
Step2: Then go to House keeping menu and remove incomplete voucher and junk characters from the company if any
Step3: Then run reindex database option and after completing the preocess a confirmation message will appear on the screen and you can check by save the bill
When I try to save a credit note, it says invalid price of item. Why is this happening?
If the pricing error occurred in the credit note,please check the below steps:
Step 1:The price of the item you entered in the credit note might be wrong or not valid.
Step 2: Double-check the price you entered for the item.
Step 3: Ensure that the price you entered matches the actual price of the item.
Step 4: Only save the credit note after you’ve confirmed that the price is correct.
I am unable to select the unit for the specific item while creating the voucher What could be the issue?
If you are unable to select the unit for specific item while creating voucher please follow given below steps:
Step 1: Go to administtration menu
Step 2: Then click on masters
Step 3: Then click on item
Step 4: Afterwards open the item from modify or list option
Step 5: Then check the unit of that item
Step 6: Check the unit master is properly specified or not then save the changes accordingly
What could be the reasons if the software is not calculating the correct tax rate of an item in voucher?
If software is not calculating the correct tax rate of an item there could be a several reasons of it:
1. If you have selected wrong sale/purchase type in voucher
2. If you have selected wrong tax category in item master
3. If you have specify the date wise tax rate in tax category master
4. If you are using change tax rate on the basis of price option available in tax category
My sales invoices are not showing multi-rate GST even after I selected the option. What could be the reason?
If your sales invoice are not showing the multi rate GST when you already selected the multi rate sale purc type,Then pls follow the below steps.
Step 1: Make sure that the Tax category should be mention in the item master.
Step 2: Check the sale purc type, If you have configure the different tax rate accounts. Then make sure that all the tax rate should be define properly.