Frequently Asked
Questions

Q: I made a sale but am not sure if I'm in sale or sale return. How do I check this in the software?

If you added a sale voucher but want to confirm is it sale or sale return, then you can just open that voucher and see the voucher name appear on the top.

Q: I am unable to see a GST amount of Rs. on a debit note in my books. How can I resolve this?

You need to check if the debit note has been entered correctly in BUSY with the correct GST amount. If not, you can edit the entry and add the correct GST amount.

Q: The regenerate dual entry voucher option is not working for me. What could be the reason and how can I troubleshoot this?

If the regenerate dual voucher option is not working then make sure you have selected the voucher type or master type. Also you should have proper user rights to run the process.

Q: What should I do if I am unsure how to select the correct party for a credit note entry in BUSY?

If unsure to select correct party then: Step 1 :Identify reason for credit note Step 2 : Review original invoice Step 3 : Select relevant party Step 4 : Verify party details

Q: I have submitted my GST return but still getting errors in bill generation about non-filing of returns, what should I do?

BUSY does not provide any provision for restricting bill generation based on whether the GST return is pending or not filed. Further you can check the return status on GST portal itself.

Q: I received a shipment of , , , and bags today. How do I log this inventory receipt in BUSY?

If you received a shipment from 24 to 27 add the voucher and add items in voucher and define the quantity 24,25,26 and 27 bags add these items in voucher and save.

Q: I want to give input credit to shipping party but unable to find the option. What should I do?

To give ITC( Input Tax Credit) to shipping party you can use Billing / Shipping option and select As per Billing / Shipping Details as the GST report basis during voucher entry.

Q: Purchase entry from last year is causing the payment outstanding amount to be incorrect. What can I do?

You need to check the purchase entries in last year and find where the mistake was made. Once you find the mistake, correct it to ensure the payment outstanding amount is accurate.

Q: What is the difference between local item wise and tax inclusive sale type?

Step 1: In local item wise sale type, tax is applied on each item separately. Step 2: While in tax inclusive sale type, tax is included in the final price of the item.

Q: How can I get my original entries restored after the agent deleted them?

If you have deleted any entry in BUSY, the process cannot be undo. You are required to re enter the deleted invoice or restore the backup before the deletion of the entry.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I made a sale but am not sure if I'm in sale or sale return. How do I check this in the software?

If you added a sale voucher but want to confirm is it sale or sale return, then you can just open that voucher and see the voucher name appear on the top.

I am unable to see a GST amount of Rs. on a debit note in my books. How can I resolve this?

You need to check if the debit note has been entered correctly in BUSY with the correct GST amount. If not, you can edit the entry and add the correct GST amount.

The regenerate dual entry voucher option is not working for me. What could be the reason and how can I troubleshoot this?

If the regenerate dual voucher option is not working then make sure you have selected the voucher type or master type. Also you should have proper user rights to run the process.

What should I do if I am unsure how to select the correct party for a credit note entry in BUSY?

If unsure to select correct party then:
 Step 1 :Identify reason for credit note
 Step 2 : Review original invoice
 Step 3 : Select relevant party
 Step 4 : Verify party details

I have submitted my GST return but still getting errors in bill generation about non-filing of returns, what should I do?

BUSY does not provide any provision for restricting bill generation based on whether the GST return is pending or not filed. Further you can check the return status on GST portal itself.

I received a shipment of , , , and bags today. How do I log this inventory receipt in BUSY?

If you received a shipment from 24 to 27 add the voucher and add items in voucher and define the quantity 24,25,26 and 27 bags add these items in voucher and save.

I want to give input credit to shipping party but unable to find the option. What should I do?

To give ITC( Input Tax Credit) to shipping party you can use Billing / Shipping option and select As per Billing / Shipping Details as the GST report basis during voucher entry.

Purchase entry from last year is causing the payment outstanding amount to be incorrect. What can I do?

You need to check the purchase entries in last year and find where the mistake was made. Once you find the mistake, correct it to ensure the payment outstanding amount is accurate.

What is the difference between local item wise and tax inclusive sale type?

Step 1: In local item wise sale type, tax is applied on each item separately.
Step 2: While in tax inclusive sale type, tax is included in the final price of the item.

How can I get my original entries restored after the agent deleted them?

If you have deleted any entry in BUSY, the process cannot be undo. You are required to re enter the deleted invoice or restore the backup before the deletion of the entry.

Frequently AskedQuestions