Frequently Asked
Questions

Q: The regenerate dual entry voucher option is not working for me. What could be the reason and how can I troubleshoot this?

If the regenerate dual voucher option is not working then make sure you have selected the voucher type or master type. Also you should have proper user rights to run the process.

Q: I made a new bill but it's showing an old reference number. How do I fix this?

If you create a new bill but the bill by bill window showing an old reference number, then you need to remove that by press F9 and create a new reference number.

Q: I copied a bill but the place of delivery did not update. What could be the issue?

If you have created the duplicate invoice through F12 shortcut key to copy the source voucher in BUSY and cross check the place of supply might not updated in the source voucher.

Q: Can I generate invoice in BUSY by keeping billing details blank and only providing shipping details?

No, you cannot generate an invoice in BUSY by keeping the billing details blank and only providing shipping details. Both billing and shipping details are required to generate an invoice in BUSY.

Q: How do I check if a purchase invoice is eligible for input tax credit in BUSY?

In the Purchase voucher, If you selected the gstin party and ITC eligibility as per Input goods and services, Input services and Capital goods.Then you are eligible for the input tax credit.

Q: How can I fix minor spelling errors or formatting issues on invoices before sending them out?

You can fix minor spelling errors or formatting issues on invoices before sending them out. Simply open the invoice, make the necessary changes, and save the updated version before sending it out.

Q: I want to record purchase of an item without product group. How can I do this?

For entering purchase voucher in BUSY you do not need item group or product group but for adding the item master in BUSY you need to item group or product group field.

Q: I need to generate an invoice for a past date. Is backdating invoices allowed in BUSY?

BUSY allows you to create invoices with a backdated date. However, only the Super / Admin user and the users who have the rights to do so can generate the backdated invoices.

Q: I added the wrong number of items to a voucher. How can I remove the extra items?

To remove the extra items from a voucher in BUSY, you can delete the extra item by selecting the item and press F9 key or can right click and delete row.

Q: I deleted an entry but it is still showing up in reports. How do I fix this?

Here are the steps to resolve this issue : Step 1: Go to House keepingmenu Step2 : Select and run reindexed database Step 3 : before proceeding this utility take backup

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The regenerate dual entry voucher option is not working for me. What could be the reason and how can I troubleshoot this?

If the regenerate dual voucher option is not working then make sure you have selected the voucher type or master type. Also you should have proper user rights to run the process.

I made a new bill but it's showing an old reference number. How do I fix this?

If you create a new bill but the bill by bill window showing an old reference number, then you need to remove that by press F9 and create a new reference number.

I copied a bill but the place of delivery did not update. What could be the issue?

If you have created the duplicate invoice through F12 shortcut key to copy the source voucher in BUSY and cross check the place of supply might not updated in the source voucher.

Can I generate invoice in BUSY by keeping billing details blank and only providing shipping details?

No, you cannot generate an invoice in BUSY by keeping the billing details blank and only providing shipping details. Both billing and shipping details are required to generate an invoice in BUSY.

How do I check if a purchase invoice is eligible for input tax credit in BUSY?

In the Purchase voucher, If you selected the gstin party and ITC eligibility as per Input goods and services, Input services and Capital goods.Then you are eligible for the input tax credit.

How can I fix minor spelling errors or formatting issues on invoices before sending them out?

You can fix minor spelling errors or formatting issues on invoices before sending them out. Simply open the invoice, make the necessary changes, and save the updated version before sending it out.

I want to record purchase of an item without product group. How can I do this?

For entering purchase voucher in BUSY you do not need item group or product group but for adding the item master in BUSY you need to item group or product group field.

I need to generate an invoice for a past date. Is backdating invoices allowed in BUSY?

BUSY allows you to create invoices with a backdated date. However, only the Super / Admin user and the users who have the rights to do so can generate the backdated invoices.

I added the wrong number of items to a voucher. How can I remove the extra items?

To remove the extra items from a voucher in BUSY, you can delete the extra item by selecting the item and press F9 key or can right click and delete row.

I deleted an entry but it is still showing up in reports. How do I fix this?

Here are the steps to resolve this issue : 
Step 1: Go to House keepingmenu 
Step2 : Select and run reindexed database 
Step 3 : before proceeding this utility take backup

Frequently AskedQuestions