Frequently Asked
Questions

Q: The invoice number is only showing once at the top even though there are multiple items in the invoice How can I show it for each item row

Voucher Number always shows on the header part. It doesnot show with each Item. As per the Govt Norms Voucher Number should be at Voucher Level instead of Item.

Q: I am trying to find invoices I generated yesterday in BUSY but the software says "No voucher found." Why am I unable to see past invoices?

If you are not able to see past generated invoices , check that if you have mentioned correct starting and ending date in which voucher voucher is present .

Q: What vouchers should be made for shipping, customs and final import invoice?My Excel is not exporting reports properly. What can be the issue?

You can record the shipping of goods in BUSY by using the sale voucher for export transaction. Further you can use purchase voucher to record import of goods transaction.

Q: I adjusted a reference for more than the original amount and now my books don't balance. How can I reverse or fix this?

If you adjust reference for more than the origial amount and now books shows wrong balance, then you need modify that voucher and adjust the reference with correct amount.

Q: The total amount is increasing when I change from voucher level to itemized billing. Why is this happening for tax inclusive invoices?

Changing from voucher level to itemwise billing amount increase beacuse voucher level tax not included gst but while select sale type itemwise it automatic add gst amount

Q: Is it possible to modify the stock status retrospectively for a particular date in BUSY Accounting software?

Directly you can't change stock status retrospectively from a particular date but you can pass stock journal or physical stock voucher to change the stock status from that date.

Q: What is the process for doing an internal stock transfer between our production facility and store?

In BUSY, we have to pass the stock transfer voucher from one Material Centre to another material Centre. Pls Follow the Below Steps: Step 1: Transaction Step 2: Stock Transfer Step 3: Add

Q: How do I record a tax-free or zero tax rate item in the bill of supply?

To record a tax-free or zero rate item in the bill of supply in BUSY, select the tax rate as zero rated in item master while creating the invoice.

Q: My BUSY sales voucher is missing the unit price how can I add that back in

We have to open the voucher in Modify Mode then can able to change the Unit Price Pls Follow the Below Steps : Step 1: Transactions Step 2: Sales Voucher Step 3: Modify

Q: Can I still share Normal sale invoice along with e-invoices?

Yes you can share you normal sale invoice along with E-invoice bill. from BUSY software you can print your both invoice e-invoice & normal invoice and share to your party

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The invoice number is only showing once at the top even though there are multiple items in the invoice How can I show it for each item row

Voucher Number always shows on the header part. It doesnot show with each Item. As per the Govt Norms Voucher Number should be at Voucher Level instead of Item.

I am trying to find invoices I generated yesterday in BUSY but the software says "No voucher found." Why am I unable to see past invoices?

If you are not able to see past generated invoices , check that if you have mentioned correct starting and ending date in which voucher voucher is present .

What vouchers should be made for shipping, customs and final import invoice?My Excel is not exporting reports properly. What can be the issue?

You can record the shipping of goods in BUSY by using the sale voucher for export transaction. Further you can use purchase voucher to record import of goods transaction.

I adjusted a reference for more than the original amount and now my books don't balance. How can I reverse or fix this?

If you adjust reference for more than the origial amount and now books shows wrong balance, then you need modify that voucher and adjust the reference with correct amount.

The total amount is increasing when I change from voucher level to itemized billing. Why is this happening for tax inclusive invoices?

Changing from voucher level to itemwise billing amount increase beacuse 
 voucher level tax not included gst but while select sale type itemwise 
 it automatic add gst amount

Is it possible to modify the stock status retrospectively for a particular date in BUSY Accounting software?

Directly you can't change stock status retrospectively from a particular date but you can pass stock journal or physical stock voucher to change the stock status from that date.

What is the process for doing an internal stock transfer between our production facility and store?

In BUSY, we have to pass the stock transfer voucher from one Material Centre to another material Centre.
Pls Follow the Below Steps:
Step 1: Transaction
Step 2: Stock Transfer
Step 3: Add

How do I record a tax-free or zero tax rate item in the bill of supply?

To record a tax-free or zero rate item in the bill of supply in BUSY, select the tax rate as zero rated in item master while creating the invoice.

My BUSY sales voucher is missing the unit price how can I add that back in

We have to open the voucher in Modify Mode then can able to change the Unit Price
Pls Follow the Below Steps :
Step 1: Transactions
Step 2: Sales Voucher
Step 3: Modify

Can I still share Normal sale invoice along with e-invoices?

Yes you can share you normal sale invoice along with E-invoice bill.
from BUSY software you can print your both invoice e-invoice & normal invoice and share to your party

Frequently AskedQuestions