Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
I am unable to match my purchase invoices with the supplier invoices downloaded from GSTN. How can I resolve this?
To resolve the issue of not being able to match purchase invoices with supplier invoices downloaded from GSTN, you can try the following steps:
Step 1. Ensure that all the purchase invoices are entered correctly in BUSY.
Step 2. Verify that the supplier invoices downloaded from GSTN are accurate and complete.
Step 3. Check for any discrepancies in invoice numbers, amounts, or other details between the two sets of invoices.
Step 4. If there are missing or mismatched invoices, contact the supplier to obtain the correct invoices or rectify any errors.
Step 5. Update the purchase invoices in BUSY with the correct information.
Step 6. Reconcile the purchase invoices with the supplier invoices again to ensure they match accurately.
Steps to update information or make changes in BUSY and where to find options for editing and updating data?
If want to update information or make changes in BUSY then please follow
the given steps
Step 1: Go to the company menu.
Step 2: Then edit company and update information here.
Step 3: If you want to update information of party or item
Step 4: Then go to the administation
Step 5: Then master
Step 6: Then select the particular master then modify
Step 7: Then select the master from the list whose details you want to modify
Step 8: Do the modification and updation then save.
If still having any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
How can I filter items in the drop-down list based on group when adding them to a bill?
If you want to filter items in the dropdown list based on group when adding them to a bill please follow these steps:
Step 1: Go to transactions menu then click on voucher such as sale,purchase etc
Step 2: Select add option to create a new invoice,after that specify the required fields such as voucher number,date,party name and sale or purchase type etc
Step 3: Go to item grid and open dropdown menu
Step 4: Now press the shortcut key CTRL+F and You will see filter option so specify the group name of an item in filter value and click on ok button
Step 5: Now You will be able to see all the items of a specific group in drop down list
The system is defaulting to a lower GST rate when I attempt to enter a higher rate for my items. How can I prevent this?
If you're attempting to set a higher GST rate for your items, but the system keeps defaulting to lower GST rate, here's how you can make sure it's set correctly and you can check below example :
Step 1: When you're entering a sales or purchase voucher in BUSY, the software might remember the last voucher you used and use that rate. To change it to 28%, select Local/Central-28% as the sales or purchase type. Then, press the F4 key, and the system will automatically apply the 28% GST rate to your bill.
Step 2: You can use the sales type as Local/Central Itemwise or Local/Central TaxIncl to ensure the correct GST rate is applied to your items.
Some transactions are showing up in the Purchase module but not in Sales in BUSY. Why could this happen and how to resolve it?
If some sales transaction is not showing in the sales regsiter, check the possible reason with required solution.
1. If the voucher has been deleted, it will not appear in the list. In such cases, you may need to recreate the invoice if required bu follow these step:
Step 1: Go to transaction section then click on sales voucher
Step 2: Choose the add option then create the invoice with required details.
2. If the voucher has been canceled, it will not be displayed in the sales list. You can check the list of canceled vouchers by following these steps:
Step 1 : Click on display section then select Check list
Step 2 : Choose the voucher numbering reports and click on Cancelled voucher nos.
What should I do if the bill to ship to address are different?
If bill to ship to address is different you need to enable it .To enable the option bill to ship to option in BUSY, you need to follow these steps :
Step 1 : Go to administration then configuration click on voucher series configuration.
Step 2 : Select voucher type and voucher series go to voucher configuration and enable transport details and click on save button.
Step 3 : Now go to transactions and add transport details in window.
Step 3 : Now in transport details window selet bill to ship to and enter the address of the party in the given fields. Save the changes and the option to enter the address will be enabled while selecting bill to ship to option.
How to record purchases inclusive of taxes if input credit not claimed?
If you want to add Purchase with tax inclusive and don't want to claim ITC in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions menu.
Step 2: Select Purchase and click on Add. Enter the Date, Voucher no. and choose the Purc Type as I/GST-TaxIncl. or L/GST-TaxIncl. depending on the region.
Step 3: Select the party and in the ITC Eligibility field, select the rule that makes you ineligible to claim ITC. The rules are Section 17(5)-Ineligible ITC, Section 16(4)-Ineligible ITC and ITC Restricted Due To Pos Rules.
Step 4: Now, fill the all required details such as Item, Qty, Amount, etc and save the voucher.
How to change tax rate if applied incorrectly while invoicing in BUSY?
In BUSY you have to mention tax rated in the item so if in your invoice wrong tax applied then you need to correct the tax rate in the item master by using these steps:
Step 1: Go to the Administration tab and click on the Masters.
Step 2: Select Item and then click on Modify.
Step 3: Select the item that you want to change the tax rate for. You can change the tax rate from there by selecting a different tax category or creating a new one in the Tax Category field.
Step 4: Click on Save to apply the changes.
Note: Take latest Backup of your data before make any changes in your data.
I am unable to add or update product details for billing. How do I resolve this issue?
Reason for not able to add or update the sales voucher
User permission: If you are logged in with the sub user id and you do not have rights to add and modify voucher in that case you will not be able to add and modify vouchers.
Steps to follow to resolve the problem of not able to add and update the sales voucher.
Step 1: Login company with the super user id and then go to administration menu.
Step 2: Then select option users from it and click on modify option to modify user configuration.
Step 3: Then navigate to the menu rights option and give rights to modify voucher to the sub user.
How do I record purchase entries under GST in BUSY
In BUSY, we have to add tax rate in Item master with HSN Code, GST details in party master and charge GST during Voucher entry. Accordingly will reflect in GST Reports and generate ereturn also.
Pls Follow the Below Steps:
Step 1: Administration
Step 2: Masters
Step 3: Account
Step 4: Add it and mention the Required GST Details like Country, State ,GST Number, PAN Number and Type of Dealer. GST Validate option is given.
Step 5: Item
Step 6: Add it with GST details like Correct Tax rate , HSN Code. HSN Validation option is given.
Step 7: Transaction
Step 8: Select the required Voucher type and charge GST by selecting Sale/Puc Type.
Step 9: Under Display Menu, Can check GST Reports with multiple filteration type.
