Frequently Asked Questions

Q: I made a mistake entering IGST rate for an item in BUSY and now tax is not being calculated. How can I fix this?

To fix the tax rate you need to modify the tax category in item master and then apply the tax in voucher again

Q: What should I do if the GST number mentioned in the sales invoice does not match with the actual GST number of the customer?

If GST number not match: Step 1 : COntact customer Step 2 : Verify correct GST number Step 3 : Correct sale invoice

Q: I clicked on an item in a voucher and pressed F to delete it but it's not working. What should I do?

If F9 doesn't work, you can try using the shortcut key F9 with Fn function key to delete an item in a voucher.

Q: The software is asking for a HSN code for the rent invoice. What HSN code should I use for rent received?

If you want to know the HSN code, kindly contact your CA or Tax Consultant, as it depends on your Annual Turnover (AATO).

Q: The purchase invoice date and original purchase date are different in my records. How can I capture both dates in BUSY?

BUSY allows you to enter two different dates for a purchase voucher: The invoice date and The purchase bill date during voucher entry.

Q: I am unable to enter special characters like &, #, @ etc in the voucher number. How can I resolve this?

We cannot enter special characters like &, #, @, etc. in the voucher number because they are not accepted in the government portal.

Q: Can I still do IGST billing even though the sale type and purchase type name has been changed to Central?

Yes, you can still do IGST billing even though the sale type and purchase type name has been changed to Central in BUSY.

Q: Some of my item descriptions show up blank on invoices. What might cause this and how can I fix it?

If the item description appear bank in voucher, then make sure you have specify the item description for particular item during voucher entry.

Q: I want the tax amount to be calculated based on the item price. How can I set that up?

If you want to calculate tax amount based on item price then by default it is set on to calculate tax on item price.

Q: Where can I add narration for transport and logistics like loading location, unloading location etc. in the billing voucher?

In all the voucher, there is the narration field. You can add the narration for transport and logistics like loading location, unloading location.

Solutions to common issues related to Configurations — Voucher Entry Both.

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Step-by-step Answers

I made a mistake entering IGST rate for an item in BUSY and now tax is not being calculated. How can I fix this?

To fix the tax rate you need to modify the tax category in item master and then apply the tax in voucher again

What should I do if the GST number mentioned in the sales invoice does not match with the actual GST number of the customer?

If GST number not match:
 Step 1 : COntact customer
 Step 2 : Verify correct GST number
 Step 3 : Correct sale invoice

I clicked on an item in a voucher and pressed F to delete it but it's not working. What should I do?

If F9 doesn't work, you can try using the shortcut key F9 with Fn function key to delete an item in a voucher.

The software is asking for a HSN code for the rent invoice. What HSN code should I use for rent received?

If you want to know the HSN code, kindly contact your CA or Tax Consultant, as it depends on your Annual Turnover (AATO).

The purchase invoice date and original purchase date are different in my records. How can I capture both dates in BUSY?

BUSY allows you to enter two different dates for a purchase voucher: The invoice date and The purchase bill date during voucher entry.

I am unable to enter special characters like &, #, @ etc in the voucher number. How can I resolve this?

We cannot enter special characters like &, #, @, etc. in the voucher number because they are not accepted in the government portal.

Can I still do IGST billing even though the sale type and purchase type name has been changed to Central?

Yes, you can still do IGST billing even though the sale type and purchase type name has been changed to Central in BUSY.

Some of my item descriptions show up blank on invoices. What might cause this and how can I fix it?

If the item description appear bank in voucher, then make sure you have specify the item description for particular item during voucher entry.

I want the tax amount to be calculated based on the item price. How can I set that up?

If you want to calculate tax amount based on item price then by default
it is set on to calculate tax on item price.

Where can I add narration for transport and logistics like loading location, unloading location etc. in the billing voucher?

In all the voucher, there is the narration field. You can add the narration for transport and logistics like loading location, unloading location.

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