Frequently Asked
Questions

Q: How can I resolve issues with voucher series in BUSY?

To set configuration of BUSY: Step 1 : Click on administration Step 2 : COnfiguration Step 3 : VOucher series configuration Step 4 :Selectvoucher type and series Step 5 : Set configuration

Q: The print e-invoice prompt keeps appearing even though I have enabled e-invoice generation. Why does this happen and how can I stop it?

In Voucher Configuration if Enable E Invoice Option then after Click on Save Every time Come E Invoice Print option we have no option to Disiable It

Q: The discount amount is calculating incorrectly on a voucher in BUSY. What should I check to fix the discount calculation?

If you apply discount in sale voucher and amount showing incorrect you may check following things: 1: Check discount structure from administration - configuration - voucher series configuration.

Q: If I put the item description in the master, will it automatically pick up while creating an invoice?

Yes, if you put the item description in the master, it will automatically pick up while creating an invoice in BUSY. if item wise description is enabled.

Q: I am unable to find the e-Environment voucher option in BUSY. Where can I locate this option?

Step :1 Login the Company Step:2 Administration Configuration Voucher Series Configuration Select the Serise Step:3 Enable Option Generate E Invoice After Saving Click on Save or (F2)

Q: reviewing the tagging and grouping of your vouchers, are you able to see the series that you were not able to tag before?

Yes, BUSY is able to see the series of vouchers that were not tagged before during the process of reviewing the tagging and grouping of vouchers.

Q: What is the process for generating invoice numbers in BUSY? Should I use auto-generate or manual voucher numbers?

BUSY provides two option to generate invoice number either automatica or manual. We advise to use automatic voucher numbering to avoide blank or duplicate invoice numbers.

Q: I made sales vouchers in BUSY but e-invoice is not getting generated. What could be the reason?

If you have created sales invoice and unable to generate E-invoice, in this case you need to enable generate e-invoice after saving from Voucher series Configuration.

Q: The voucher series seems to be automatically set to MTR, how can I change the default series?

The voucher series cannot be set default as per required. Further in BUSY, main series showing as default series at the time of voucher creation process.

Q: What are the character or number limits for invoice numbers and customer IDs in BUSY?

The character limit for voucher numbers in BUSY is 26 characters. There is no specific information provided about the character or number limits for customer IDs.

Find Solutions to Common Issues Related to configurations - voucher series configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I resolve issues with voucher series in BUSY?

To set configuration of BUSY:
Step 1 : Click on administration
Step 2 : COnfiguration
Step 3 : VOucher series configuration
Step 4 :Selectvoucher type and series
Step 5 : Set configuration

The print e-invoice prompt keeps appearing even though I have enabled e-invoice generation. Why does this happen and how can I stop it?

In Voucher Configuration if Enable E Invoice Option then after Click on Save Every time Come 
E Invoice Print option we have no option to Disiable It

The discount amount is calculating incorrectly on a voucher in BUSY. What should I check to fix the discount calculation?

If you apply discount in sale voucher and amount showing incorrect you may check following things:
1: Check discount structure from administration - configuration - voucher series configuration.

If I put the item description in the master, will it automatically pick up while creating an invoice?

Yes, if you put the item description in the master, it will automatically pick up while creating an invoice in BUSY. if item wise description is enabled.

I am unable to find the e-Environment voucher option in BUSY. Where can I locate this option?

Step :1 Login the Company 
Step:2 Administration Configuration Voucher Series Configuration Select the Serise 
Step:3 Enable Option Generate E Invoice After Saving Click on Save or (F2)

reviewing the tagging and grouping of your vouchers, are you able to see the series that you were not able to tag before?

Yes, BUSY is able to see the series of vouchers that were not tagged before during the process of reviewing the tagging and grouping of vouchers.

What is the process for generating invoice numbers in BUSY? Should I use auto-generate or manual voucher numbers?

BUSY provides two option to generate invoice number either automatica or manual.
 We advise to use automatic voucher numbering to avoide blank or duplicate invoice numbers.

I made sales vouchers in BUSY but e-invoice is not getting generated. What could be the reason?

If you have created sales invoice and unable to generate E-invoice, in this case you need to enable generate e-invoice after saving from Voucher series Configuration.

The voucher series seems to be automatically set to MTR, how can I change the default series?

The voucher series cannot be set default as per required. Further in BUSY, main series showing as default series at the time of voucher creation process.

What are the character or number limits for invoice numbers and customer IDs in BUSY?

The character limit for voucher numbers in BUSY is 26 characters. There is no specific information provided about the character or number limits for customer IDs.

Frequently AskedQuestions