Frequently Asked
Questions

Q: Why am I not able to see the transport details window in BUSY when I try to save a sale voucher?

If you are not able to see the transport details window in BUSY,when you trying to save a sale voucher,you can follow given steps: Step 1:Go to the Administration menu, Step 2:Click Configuration, Step 3:Click Voucher series Configuration, Step 4:Click on Sales,Select series which you wants to enable, Step 5:Click voucher configuration, Step 6:Here you can find an option on top right Input Transport Details,specify Yes,then save this window, Step 7:Now you need to go and add a trasnaction again,while saving you will see the window input transport details,here you can add your transport details and save.

Q: What should I do if the auto email and e-invoice prompts don't show up after saving vouchers in BUSY?

If auto email and e invoice generation prompts not showing after saving the voucher in BUSY, you need to follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Voucher Series Configuration then select the voucher type for which you want to set these prompts. Step 3: Select the voucher series and click on Voucher Configuration. Step 4: Check the options Send Email After Saving and Generate E invoice After Saving are enabled. Step 5: For e invoice you should also check the option e invoice required is enabled in the transport details window during voucher entry.

Q: can i add different shipping address for sale invoice in BUSY?

You can add different shipping address for sale invoice in BUSY through the option of billing shipping window by following below steps: Step1: Go to Administration menu and then click on configuration option Step2: Now click on voucher series configuration option and then select invoice and series Step3: Then click on voucher configuration option and enable separate billing shipping detail option as Y and save the configuration by click on save button Step4: Now you can create invoice and after party name billing shipping detail window will appear and here you are specify ship to details and save the invoice

Q: How to customize the auto-numbering of sale quotations in BUSY?

Pls Follow the Below Steps: Click On Step 1: Administration Step 2: Configuration Step 3: Voucher Series Configuration Step 4: Select Voucher type Sales Quotation then Series Step 5: Voucher Numbering Step 6: Select Voucher Numbering Type - Automatic Step 7: Renumbering Frequnecy as per need either Daily, Monthly or Yearly. Step 8: Embed Year in Voucher Number - As Prefix : If want to add something before voucher no. As Suffix : If want to add something After voucher no. Step 9: During Voucher Entry, It will reflect accordingly. Note : Voucher Number should not be more than 16 characters and can use - and / Only.

Q: How can I get invoice number populated automatically in BUSY?

Pls Follow the Below Steps: Click On Step 1: Administration Step 2: Configuration Step 3: Voucher Series Configuration Step 4: Select Voucher type Sales Quotation then Series Step 5: Voucher Numbering Step 6: Select Voucher Numbering Type - Automatic Step 7: Renumbering Frequnecy as per need either Daily, Monthly or Yearly. Step 8: Embed Year in Voucher Number - As Prefix : If want to add something before voucher no. As Suffix : If want to add something After voucher no. Step 9: During Voucher Entry, It will reflect accordingly. Note : Voucher Number should not be more than 16 characters and can use - and / Only.

Q: Not showing the printing option after saving the invoice ?

In BUSY we have default enabled the option of print invoice after saving in sales voucher. If it is not showing the popup of print then it must be disabled from the configuration tab. If Not showing the printing option after saving the invoice follow the below steps: Step 1: Go to Administration ⇒ Configuration ⇒ Voucher Series Configuration. Step 2: Select your required voucher type & series and click on Voucher Configuration. Step 3: Select Y on “Print Sales Invoice After Saving” and save the configuration. Step 4: Now if you resave that invoice it will ask for print.

Q: Modify an existing voucher number manually in BUSY. How?

To modify an existing voucher number manually in BUSY, follow these steps: Step 1: Go to the voucher and double-click on the voucher number. If you can change it there, go ahead. If it appears in red, proceed to the next step. Step 2: Go to Configuration, then click on Voucher Series Configuration. Step 3: Select the voucher type, then choose the series for that voucher. Step 4: Click on Voucher Numbering, select Manual in Numbering Type, and then save. Important Note: Take a backup of the company before changing the voucher number in automatic numbering.

Q: . How do I enable voucher numbering in BUSY?

If you want to enable voucher numbering in BUSY, you can follow these steps: Make sure to take latest backup before make any changes. Step 1: Go to Administration and click on configuration. Step 2: Choose the Voucher Series Configuration option and select the voucher type of that you want to enable voucher numbering for, such as sale, purchase, etc. Then, select the voucher series and click on Voucher Numbering. Step 3: Choose the Numbering Type as either Automatic or Manual. Then, set the prefix, suffix, and Starting No. as per your needs and click on OK to save the settings.

Q: How do I add the shipping address while generating a sale challan?

Follow below steps to add the different shipping address while generating a sale challan in BUSY: Step 1: Go in administration. Step 2: Select configuration. Step 3: Then click on voucher series configuration. Step 4: Select voucher type as material issue to party. Step 5: Then select voucher configuration option and enable the option of billing/shipping. Step 6: Save and go in transaction. Step 7: Then select voucher type and click on add. Step 8: Mention required details. Step 9: After mention party name a window will appear. Step 10: Select GST nature as per requirement. Step 11: Then mention the shipping address. Step 12: Save the voucher.

Q: My voucher numbers are out of sequence. How can I fix or reassign voucher numbers?

If you want to rearrange voucher numbers, follow these steps. Step 1. Take a backup of your data to ensure no loss of information. Step 2. Go to Administration, select Configuration, and click on Voucher Series Configuration. Step 3. Choose the voucher type and click on Series, then Voucher Numbering. Step 4. Select the numbering type as Automatic, then check the voucher number suffix and make any necessary changes. Step 5. Save the changes. If it asks to renumber all vouchers for this series, press YES if you want to auto-rearrange.

Find Solutions to Common Issues Related to configurations - voucher series configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why am I not able to see the transport details window in BUSY when I try to save a sale voucher?

If you are not able to see the transport details window in BUSY,when you trying to save a sale voucher,you can follow given steps:
 Step 1:Go to the Administration menu,
 Step 2:Click Configuration,
 Step 3:Click Voucher series Configuration,
 Step 4:Click on Sales,Select series which you wants to enable,
 Step 5:Click voucher configuration,
 Step 6:Here you can find an option on top right Input Transport Details,specify Yes,then save this window,
 Step 7:Now you need to go and add a trasnaction again,while saving you will see the window input transport details,here you can add your transport details and save.

What should I do if the auto email and e-invoice prompts don't show up after saving vouchers in BUSY?

If auto email and e invoice generation prompts not showing after saving the voucher in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Voucher Series Configuration then select the voucher type for which you want to set these prompts.
Step 3: Select the voucher series and click on Voucher Configuration.
Step 4: Check the options Send Email After Saving and Generate E invoice After Saving are enabled.
Step 5: For e invoice you should also check the option e invoice required is enabled in the transport details window during voucher entry.

can i add different shipping address for sale invoice in BUSY?

You can add different shipping address for sale invoice in BUSY through the option of billing shipping window by following below steps:
Step1: Go to Administration menu and then click on configuration option
Step2: Now click on voucher series configuration option and then select invoice and series 
Step3: Then click on voucher configuration option and enable separate billing shipping detail option as Y and save the configuration by click on save button
Step4: Now you can create invoice and after party name billing shipping detail window will appear and here you are specify ship to details and save the invoice

How to customize the auto-numbering of sale quotations in BUSY?

Pls Follow the Below Steps:
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Voucher Series Configuration
Step 4: Select Voucher type Sales Quotation then Series
Step 5: Voucher Numbering
Step 6: Select Voucher Numbering Type - Automatic
Step 7: Renumbering Frequnecy as per need either Daily, Monthly or Yearly.
Step 8: Embed Year in Voucher Number - As Prefix : If want to add something before voucher no.
 As Suffix : If want to add something After voucher no.
Step 9: During Voucher Entry, It will reflect accordingly.
Note : Voucher Number should not be more than 16 characters and can use - and / Only.

How can I get invoice number populated automatically in BUSY?

Pls Follow the Below Steps:
Click On
Step 1: Administration
Step 2: Configuration
Step 3: Voucher Series Configuration
Step 4: Select Voucher type Sales Quotation then Series
Step 5: Voucher Numbering
Step 6: Select Voucher Numbering Type - Automatic
Step 7: Renumbering Frequnecy as per need either Daily, Monthly or Yearly.
Step 8: Embed Year in Voucher Number - As Prefix : If want to add something before voucher no.
 As Suffix : If want to add something After voucher no.
Step 9: During Voucher Entry, It will reflect accordingly.
Note : Voucher Number should not be more than 16 characters and can use - and / Only.

Not showing the printing option after saving the invoice ?

In BUSY we have default enabled the option of print invoice after saving in sales voucher. If it is not showing the popup of print then it must be disabled from the configuration tab. 
If Not showing the printing option after saving the invoice follow the below steps:
Step 1: Go to Administration ⇒ Configuration ⇒ Voucher Series Configuration.
Step 2: Select your required voucher type & series and click on Voucher Configuration.
Step 3: Select Y on “Print Sales Invoice After Saving” and save the configuration.
Step 4: Now if you resave that invoice it will ask for print.

Modify an existing voucher number manually in BUSY. How?

To modify an existing voucher number manually in BUSY, follow these steps:
 Step 1: Go to the voucher and double-click on the voucher number. If you can change it there, go ahead. If it appears in red, proceed to the next step.
 Step 2: Go to Configuration, then click on Voucher Series Configuration.
 Step 3: Select the voucher type, then choose the series for that voucher.
 Step 4: Click on Voucher Numbering, select Manual in Numbering Type, and then save.
 Important Note: Take a backup of the company before changing the voucher number in automatic numbering.

. How do I enable voucher numbering in BUSY?

If you want to enable voucher numbering in BUSY, you can follow these steps:
Make sure to take latest backup before make any changes.
Step 1: Go to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type of that you want to enable voucher numbering for, such as sale, purchase, etc. Then, select the voucher series and click on Voucher Numbering.
Step 3: Choose the Numbering Type as either Automatic or Manual. Then, set the prefix, suffix, and Starting No. as per your needs and click on OK to save the settings.

How do I add the shipping address while generating a sale challan?

Follow below steps to add the different shipping address while generating a sale challan in BUSY:
Step 1: Go in administration.
Step 2: Select configuration.
Step 3: Then click on voucher series configuration.
Step 4: Select voucher type as material issue to party.
Step 5: Then select voucher configuration option and enable the option of billing/shipping.
Step 6: Save and go in transaction.
Step 7: Then select voucher type and click on add.
Step 8:  Mention required details.
Step 9: After mention party name a window will appear.
Step 10: Select GST nature as per requirement.
Step 11: Then mention the shipping address.
Step 12: Save the voucher.

My voucher numbers are out of sequence. How can I fix or reassign voucher numbers?

If you want to rearrange voucher numbers, follow these steps. 
 Step 1. Take a backup of your data to ensure no loss of information. 
 Step 2. Go to Administration, select Configuration, and click on Voucher Series Configuration. 
 Step 3. Choose the voucher type and click on Series, then Voucher Numbering. 
 Step 4. Select the numbering type as Automatic, then check the voucher number suffix and make any necessary changes. 
 Step 5. Save the changes. If it asks to renumber all vouchers for this series, press YES if you want to auto-rearrange.

Frequently AskedQuestions