Frequently Asked
Questions

Q: Restoring data from a BUSY backup.

To restore backup in BUSY, you need to follow these steps: Step 1: Open BUSY and select "Restore Data" option from Company tab. Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process. Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

Q: How can i resolve RTE 5 showing while taking backup in BUSY?

If you are facing RTE 5 while taking backup in BUSY, you need to follow these troubleshooting steps: Step 1: First check issue in particular one company or in all companies. Step 2: If single company then run reindex database from housekeeping menu then check. Step 3: Change the backup path and check. Step 4: Run your BUSY as an administrator. Note: Copy your data before running the reindex process.

Q: How can I restore the deleted accounts after merging in BUSY?

If you have delete any account during merging master in BUSY, you can restore the backup file in BUSY. To restore the backup data, follow these steps: Step 1: Open the BUSY then click on company menu. Step 2: Select the restore data option then specify the backup path for restoration. Step 3: Click on ok tab then select yes for data restoration and select No for overwrite.

Q: Why does the software keep trying to open from another directory?

If BUSY is asking for another data directory, this could be due to an invalid data directory. To resolve it, check the following suggestions: 1. Ensure data is present in the data path. 2. Ensure you have full rights to access the data folder. 3. Ensure the company is not already open when using a single-user license. 4. If the issue still persists, contact customer support for further assistance.

Q: How to restore company data backup if software update causes issues?

If you want to restore your company data in BUSY follow these steps: Step 1: Open BUSY and select "Restore Data" option from Company tab. Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process. Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

Q: How do I restore BUSY data from backup?

Restore Data: To restore data in BUSY follow these steps: Step 1: Open BUSY and select "Restore Data" option from Company tab. Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process. Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

Q: . How to restore backup in BUSY?

To restore a backup in BUSY, you can follow these steps: 1. Open BUSY. 2. Go to the "Company Info" menu. 3. Select "Restore" from the options. 4. Choose the backup file you want to restore. 5. Click on the "Restore" button. 6. Follow the prompts and provide any necessary information. 7. Wait for the restoration process to complete. 8. Once the restore is finished, you can access your restored data in BUSY.

Q: I am unable to take a backup of company data in BUSY. What could be the reason and how can I resolve this?

For taking backup of the company, please close the company(if opened) and follow below mentioned points: Step 1: Go to company menu and click on backup data. Step 2: Select the company and specify super user,password of the company. Step 3: Click on browse option to select the path for taking backup. Step 4: Select all F.y for backup and press ok to take backup.

Q: I want to take a backup of the company data before making any changes in BUSY. How do I take a backup?

For taking backup of the company, please close the company(if opened) and follow below mentioned points: Step 1: Go to company menu and click on backup data. Step 2: Select the company and specify super user,password of the company. Step 3: Click on browse option to select the path for taking backup. Step 4: Select all F.y for backup and press ok to take backup.

Q: can we remain open the company while taking backup or does it need to remain close?

It is recommended to close the company before taking the backup in BUSY. You can follow these steps to take backup: Step 1: Open BUSY then click on company menu. Step 2: Choose the backup data option then select required company Step 3: Mention the company admin username and password and click on ok tab Step 4: Specify the path for backup and click on ok to take backup.

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Restoring data from a BUSY backup.

To restore backup in BUSY, you need to follow these steps:
 Step 1: Open BUSY and select "Restore Data" option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

How can i resolve RTE 5 showing while taking backup in BUSY?

If you are facing RTE 5 while taking backup in BUSY, you need to follow these troubleshooting steps:
Step 1: First check issue in particular one company or in all companies.
Step 2: If single company then run reindex database from housekeeping menu then check.
Step 3: Change the backup path and check.
Step 4: Run your BUSY as an administrator.
Note: Copy your data before running the reindex process.

How can I restore the deleted accounts after merging in BUSY?

If you have delete any account during merging master in BUSY, you can restore the backup file in BUSY. To restore the backup data, follow these steps:
Step 1: Open the BUSY then click on company menu.
Step 2: Select the restore data option then specify the backup path for restoration.
Step 3: Click on ok tab then select yes for data restoration and select No for overwrite.

Why does the software keep trying to open from another directory?

If BUSY is asking for another data directory, this could be due to an invalid data directory. To resolve it, check the following suggestions:
1. Ensure data is present in the data path.
2. Ensure you have full rights to access the data folder.
3. Ensure the company is not already open when using a single-user license.
4. If the issue still persists, contact customer support for further assistance.

How to restore company data backup if software update causes issues?

If you want to restore your company data in BUSY follow these steps:
Step 1: Open BUSY and select "Restore Data" option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

How do I restore BUSY data from backup?

Restore Data: To restore data in BUSY follow these steps: Step 1: Open BUSY and select "Restore Data" option from Company tab. 
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process. 
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

. How to restore backup in BUSY?

To restore a backup in BUSY, you can follow these steps:
1. Open BUSY.
2. Go to the "Company Info" menu.
3. Select "Restore" from the options.
4. Choose the backup file you want to restore.
5. Click on the "Restore" button.
6. Follow the prompts and provide any necessary information.
7. Wait for the restoration process to complete.
8. Once the restore is finished, you can access your restored data in BUSY.

I am unable to take a backup of company data in BUSY. What could be the reason and how can I resolve this?

For taking backup of the company, please close the company(if opened) and follow below mentioned points:
 Step 1: Go to company menu and click on backup data.
 Step 2: Select the company and specify super user,password of the company.
 Step 3: Click on browse option to select the path for taking backup.
 Step 4: Select all F.y for backup and press ok to take backup.

I want to take a backup of the company data before making any changes in BUSY. How do I take a backup?

For taking backup of the company, please close the company(if opened) and follow below mentioned points:
 Step 1: Go to company menu and click on backup data.
 Step 2: Select the company and specify super user,password of the company.
 Step 3: Click on browse option to select the path for taking backup.
 Step 4: Select all F.y for backup and press ok to take backup.

can we remain open the company while taking backup or does it need to remain close?

It is recommended to close the company before taking the backup in BUSY. You can follow these steps to take backup:
Step 1: Open BUSY then click on company menu.
Step 2: Choose the backup data option then select required company
Step 3: Mention the company admin username and password and click on ok tab
Step 4: Specify the path for backup and click on ok to take backup.

Frequently AskedQuestions