Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - backup restore
How many days of backup data are retained by default in BUSY?
BUSY does not store your data, you can find it on your system location which you have defined in data directory. BUSY provides an utility named as BUSY AGENT, which help to take regular backup of your data as per the schedule sets. To use BUSY AGENT follow below steps:
Step 1: Download utility from busy.in or you can find setup in BUSY after its lanch click on download BUSY agent
Step 2: Install the utility setup in the same location where your BUSY has been installed
Step 3: Launch BUSY agent utility and set General configuration
Step 4: Provides location where you want to keep backup in your location drive as well as in google drive also
Step 5: Set the schedule and companies for whom you want to take backup
Step 6: Set the application as Add to startup, so that utility will runs in backup and executive its function properly
How can I locate and access the backup files on my drive?
To locate and access the backup files in your drive then follow the below steps.
Step 1: Click on company menu and then select Backup Data option
Step 2: Now select the company for which you want to take the backup.
Step 3: Then mention the super username and password if applicable of sub username and password who is having rights to take backup for that company.
Step 4: Specify a folder path where you want to take backup of your data.
Step 5: select the required financial year you want to take the backup. If you want to take all financial year backup then choose All financial year from the dropdown of if you want to take backup of a single Financial year, you can select that particular year.
Step 6: Now press ok.
Once you have done that, you can access the backup files in the specified folder location.
What are the backup and recovery provisions available in BUSY?
You can take manually or automatic backup and also restore it
To take manually backup in BUSY:
Step 1: Open BUSY software
Step 2: Go to company Menu
Step 3: Click on backup data option
Step 4: Then select company and specify user name and password
Step 5: Then specify path for taking backup and select ALL Financial year
Step 6: Then click on OK button and start backuping process
Step 7: After successful backup, you will receive a confirmation message for backup
To restore data in BUSY
Step 1: Open BUSY software
Step 2: Go to company Menu
Step 3: Click on restore data option
Step 4: Then specify location of data backup and click on oK button
Step 5: Then restoring process will be start
Step 6: After successful restore, you will get a confirmation message for the same
Note: You can take automatic backup through BUSY agent feature avaialble in BUSY
How to restore full data in BUSY?
In BUSY, we can restore data from restore data option but one by one company from backup files. When we want to show all companies data in BUSY then have to set data directory from company menu. Pls Follow the Below Steps :
For Backup Files :
Step 1: Click on Company Menu
Step 2: Then Restore data
Step 3: Specify the backup folder path in which have backup files of the data and restore it with Overwrite NO. Overwrite option will only show if we have data in BUSY with the same company. After overwrite new company will get create instead of overwriting the existing company.
For Comp Files :
Step 1: Click on Company Menu
Step 2: Then Set Data Directory
Step 3: Specify the Data folder path - Here select the data path till data folder name only not the company code.
How to restore data after upgrading BUSY?
When we upgrade BUSY from Old to New Release. Take the backup of your data then download the BUSY from www.busy.in site then extract it and install it.
Pls Follow the Below Steps for Data Restore Process :
For Backup Files :
Step 1: Click on Company Menu
Step 2: Then Restore data
Step 3: Specify the backup folder path in which have backup files of the data and restore it with Overwrite NO. Overwrite option will only show if we have data in BUSY with the same company. After overwrite new company will get create instead of overwriting the existing company.
For Comp Files :
Step 1: Click on Company Menu
Step 2: Then Set Data Directory
Step 3: Specify the Data folder path - Here select the data path till data folder name only not the company code.
How can I ensure my old company data and settings are retained when updating BUSY to a newer version?
Backup Data: To take backup of your data from BUSYfollow these steps:
Step 1: Open BUSYand select Backup Data option from Company tab.
Step 2: choose the company that you want to backup.
Step 3: Enter your username and password if required and select the location where you want to save your backup file.
Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.
Restore Data: To restore data in BUSYfollow these steps:
Step 1: Open BUSYand select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
How can I restore a backup in BUSY when upgrading versions, such as from to ?
When we upgrade BUSY from Old to New Release. Take the backup of your data then download the BUSY from www.busy.in site then extract it and install it.
Pls Follow the Below Steps for Data Restore Process :
For Backup Files :
Step 1: Click on Company Menu
Step 2: Then Restore data
Step 3: Specify the backup folder path in which have backup files of the data and restore it with Overwrite NO. Overwrite option will only show if we have data in BUSY with the same company. After overwrite new company will get create instead of overwriting the existing company.
For Comp Files :
Step 1: Click on Company Menu
Step 2: Then Set Data Directory
Step 3: Specify the Data folder path - Here select the data path till data folder name only not the company code.
Can you help me with taking a backup and updating the BUSY?
To take backup of BUSY data,follow these steps:
Step 1: Open BUSY then click on company menu.
Step 2: Choose the backup data option then select required company
Step 3: Mention the company admin username and password and click on ok tab
Step 4: Specify the path for backup and click on ok to take backup.
To update BUSY release, follow these steps:
Step 1: Take the latest backup of your data.
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option.
Step 3: Specify the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
How do I ensure data security and backups in BUSY? What options are available?
If backup files are not reflecting in Google Drive, you can try the following steps: 1. Check if the backup process was completed successfully. 2. Ensure that you have installed and configured the BUSY Agent software for Google Drive backup. 3. Verify that you have a stable internet connection. 4. Make sure that you have sufficient storage space available in your Google Drive. 5. Check the backup settings and ensure that the correct folders or files are selected for backup. 6. Restart the backup process or try reinstalling the BUSY Agent software. If the issue persists, it may be helpful to contact customer support for further assistance. You can customize backup schedules based on your office timings. For example, you can schedule backups to occur at 11 in the morning, 5 in the evening, and 9 at night, as per your preferred timings.
How can I take a backup before removing special characters from invoice numbers?
If you want to take a backup of your BUSY data before removing special characters from invoice numbers follow these steps:
Step 1: Open your BUSY
Step 2: Then click on backup data option
Step 3: Then select the company for which you want to take the backup
Step 4: If you have created username and password for the company it will ask you
Step 5: Then specify path for backup ,select the folder in that window for the backup
Step 6: Then select financial years as ALL F.Y. to take the backup for all financial year in case of multiple financial year exist in the company
Step 7: Then click on ok button to proceed for the backup
Step 8: Afterwards popup window will appear if it is showing successfully backed up the data it means data backup is successful"
