Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - company access
What is the procedure to switch off and run the software again to get the support request?
To Close BUSY You can press Ecs Key in your key board or can click on Company Option and close your company then click on exit option
To open BUSY simply click on Icon of the BUSY and then click on Open company and select your company to open.
The company not showing in list in BUSY. What should i do?
If company not showing in list then you can try these troubleshooting steps:
Step 1: Check the data path is correct by click on Set Data Directory.
Step 2: Check in the data folder if the company folder exist or not.
Step 3: Ensure that the company folder is not empty.
How can i tackle if facing issue at company closing?
If you are facing issue in closing company, follow these steps:
Step 1: Take the latest backup of your data
Step 2: Open the company then go to housekeeping section
Step 3: Click on reindex data base and choose the option of you can proceed as i have the latest backup.
What should I do if my data is being shown by multiple companies on BUSY Accounting Software?
To access your multiple companies data into BUSY ,please follow below steps:
Step 1: Open the BUSY and set the Data files path .
Step 2: Open company menu .
Step 3: Select the particular company and click on select button.
Step 4: login with Username and password .
What does it mean if BUSY disappears from the system tray?
If BUSY disappears from the system tray, it means that the icon for BUSY is not showing in the taskbar.You can send to desktop by click on BUSY icon in drive where it is installed or it may be disappears in system due to uninstall from system.
Can you show me the correct way to enter the password for opening company ?
To mention password when open company , Follow the steps below:
Step 1: Go to open company from company menu
Step 2: select the company you want to open
Step 3: mention user name
Step 4: Now in password field mention the password you created for the user
Is there an issue with the BUSY server or my internet connection?
If while doing any process in BUSY showing check your internet connection even though internet is working fine in system so do follow some steps:
1: Close antivirus temporarily and then reopen BUSY and check.
2: Check by changing internet in system and reopen BUSY and check.
Im unable to close my company, what should I do?
Please follow the below steps:
Step 1: Copy paste the data folder on other location as a backup
Step 2: Open task manager
Step 3: Then select the BUSY accounting software which is showing in task manager
Step 4: Then click on end task option to close BUSY
I just opened my company in BUSY. It says the data directory does not exist. What do I do?
If you are getting error The Data Directory Does Not Exist in BUSY, then you need to go the Set Data Directory option and check the data path you have set is exist in your system, if not correct that and then check.
How do I log in to my BUSY Company?
To open your company in BUSY, you need to follow these steps:
Step 1: Click on Open Company under the Company menu.
Step 2: Select your company which you want to open.
Step 3: Enter username and password ( If required) and open the company.