Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - data lost corruption
I think my company has been corrupted. How do I report this?
If you think your company has been corrupted then first you should confirm the users who are working on it and if have any latest backup can restore it. If do not have any backup then you can contact to your authorized channel partner of our support helpline for data repair.
What do I do if my backup files like data.zip and diskdb get corrupted?
If your backup files got corrupted then you will not be able to restore it in BUSY.
Pls follow the below steps.
Step 1: Take the backup again of the required company.
Step 2: If you have no company then you need restore some other backup data files which is not corrupted.
My BUSY data extension has been changed. Why is this happened and how do i resolve it?
Due to a virus attack, the file extensions of your data may have been changed. If you have a recent backup, restoring it can help recover your data. In the absence of a backup, it is advisable to consult a data recovery specialist to explore potential recovery options.
How do I delete junk characters or corrupted data in the software?
To delete junk characters or corrupted data in the software, you can use the housekeeping option to check for incomplete vouchers or junk characters. Once identified, you can remove them and then perform re-indexing. It is important to take a backup of the data before making any changes.
What should I do if the item master is not appearing while making a sale bill in BUSY
If the item master is not showing up, follow these steps
Step 1 Take a backup copy of your BUSY data.
Step 2 Go to the Housekeeping menu and run Regenerate Master Help File.
After completing these steps, check if the issue with the item master not appearing is resolved.
How to fix company data is missing error?
To resolve data missing issue restore the company data backup file Steps are as follow
step 1: open BUSY
Step 2: click on restore data option under company
step 3: provide the backup data path and click on ok option to rstore the data or to recover the data
The BUSY suddenly stopped working properly and I lost company data. Who will be responsible for this data loss?
If you have data backup of the company from which the entries has lost then you can restore it that data.
We always recommend to take data backup as if you dont have backup then you will not be able to recover the lost data.
What is the file size limit for data in BUSY? Is there a per branch size limit?
In BUSY, there is no data size per branch limit; it depends on the data you are feeding.
In BUSY, we have a data size limit of 2 GB in Access Mode, 10 GB in the SQL free version, and unlimited in the SQL paid version.
How do I get help if my accounting data is corrupted after a software upgrade or configuration change?
If data is corrupted after a software upgrade or configuration changes, you need to follow the steps to restore the data.
Step 1: Go to the company menu.
Step 2: Select the option to restore data.
Step 3: Select the backup patch.
Step 4 Click on OK.
Recovering or restoring corrupted BUSY data after BUSY Agent installation?
If your data is corrupted after install the BUSY Agent application then you can restore a backup which was taken by BUSY Agent.
You can also download the backup from google drive id configured in BUSY and after download can restore in BUSY.