Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - data lost corruption
My ITC claim details from last financial year are not reflecting. What should I do to get last year's data?
Reconciling your opening balance of Goods and Services Tax (GST) with the previous year's closing balance,Here are steps you can take
Step 1:Check Late filings or amendments to previous returns can impact the closing balance.
Step 2: Ensure that all eligible ITC claims were made, and that any adjustments or reversals were correctly accounted for.
Step 3: Update voucher GST summary in previous year from House keeping menu .
Step 4 : Carry forward all pending entries to current year while changing the financial year from administration menu.
What could cause data corruption or incorrect amounts in my books
Data corruption can cause the reports to show incorrect or incomplete information. Some of the possible causes of data corruption are:
1. A malware attack on the system that alters or deletes the data files.
2. Data stucked on drive.
3. Some incomplete vouchers exist in database that needs to be correct or delete.
4. Some junk files in the database that take up space and affect the performance.
5. A sudden system shutdown while working in the database that interrupts the data processing.
There may be other reasons depending on the error and situation.
I am unable to generate any reports or view any data in the software. It just shows blank screens. What could be the reason?
To generate any reports or view any data in the software, if it just shows blank screens, you can try the following options:
This issue may occur due to data corruption or deletion caused by system or Windows corruption, power issues, or sudden system shutdowns. Ensure that such incidents do not happen. If they do, restore your previous and latest data backups and run BUSY. If the data is only corrupted, you can send the data to the RND team to recover it.
The amounts shown in different reports for the same period do not match. What could cause this discrepancy?
Here are common factors that could lead to such differences:
Step 1: Check Data Entry Errors, and incorrect figures, or entries posted to the wrong accounts.
Step 2: Check unapproved or Pending Transactions.
Step 3: Check the report parameters to ensure they align.
Step 4: The reports are generated with common dates.
Step 5: Journal entries that are not properly allocated or are posted to the wrong accounts
Step 6: Different reports may have varying filters and options that can affect the data displayed.
How do I check if there is a problem with the backend data or connection to the database?
To check that your data has problem with the backend data or connection you can check that your data is showing any error or not, if not showing any error your data is running fine and if it shows any error while using BUSY in that case your data may have some issues. If any error shows while using BUSY you can follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then Go to housekeeping menu and select reindex database option.
What causes these data disappearing issues and how can they be prevented in the future?
To identify the causes of data disappearing issues and prevent them in the future, you need to use the below option:
Data disappearing issues:
1. It happens because the system suddenly shuts down.
2. And also due to a Windows system issue.
3. It can be a hard drive issue.
To prevent it in the future:
1. It should take regular backups of data in multiple locations, such as the local system or Google Drive.
2. in a pen drive or any external hard disc, and also in any other system.
I made an entry that seems to be causing incorrect totals in my reports. How can I identify and fix incorrect or problematic entries in BUSY?
Here are steps to help you troubleshoot and resolve the issue:
Step 1: Ensure that all transactions or entries are correctly inputted into the system.
Step 2: Take backup and rewrite the database from housekeeping menu .
Step 3: Cross-Check the Data.
Step 4: Look for errors, duplications, or missing entries from the check data list report .
Step 5: review the Audiyt trial report to find the difference .
Step 6: check data month by month applying date range
I am unable to see the updated GST amounts in my vouchers. The amounts are not getting updated automatically. How can I resolve this?
Here are steps to help you troubleshoot and resolve the issue:
Step 1: Ensure that all transactions or entries are correctly inputted into the system.
Step 2: Take backup and rewrite the database from housekeeping menu .
Step 3: Cross-Check the Data.
Step 4: Look for errors, duplications, or missing entries from the check data list report .
Step 5: review the Audiyt trial report to find the difference .
Step 6: check data month by month applying date range
I need help understanding the different sales amounts shown in BUSY. Why is the sales register amount different from the GST amount?
Here are steps to help you troubleshoot and resolve the issue:
Step 1: Ensure that all transactions or entries are correctly inputted into the system.
Step 2: Take backup and rewrite the database from housekeeping menu .
Step 3: Cross-Check the Data.
Step 4: Look for errors, duplications, or missing entries from the check data list report .
Step 5: review the Audiyt trial report to find the difference .
Step 6: check data month by month applying date range
The system is showing an unexpected difference in the totals. How can I identify the cause and rectify this difference?
Here are steps to help you troubleshoot and resolve the issue:
Step 1: Ensure that all transactions or entries are correctly inputted into the system.
Step 2: Take backup and rewrite the database from housekeeping menu .
Step 3: Cross-Check the Data.
Step 4: Look for errors, duplications, or missing entries from the check data list report .
Step 5: review the Audiyt trial report to find the difference .
Step 6: check data month by month applying date range