Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - data lost corruption
BUSY suddenly crashed while I was working. How can I restore or recover the data I was working on?
Backup Data: To take backup of your data from BUSYfollow these steps:
Step 1: Open BUSYand select Backup Data option from Company tab.
Step 2: choose the company that you want to backup.
Step 3: Enter your username and password if required and select the location where you want to save your backup file.
Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.
Restore Data: To restore data in BUSYfollow these steps:
Step 1: Open BUSYand select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
The data in my BUSY looks incorrect or corrupted. How can I recover, restore, or repair the data?
Backup Data: To take backup of your data from BUSYfollow these steps:
Step 1: Open BUSYand select Backup Data option from Company tab.
Step 2: choose the company that you want to backup.
Step 3: Enter your username and password if required and select the location where you want to save your backup file.
Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.
Restore Data: To restore data in BUSYfollow these steps:
Step 1: Open BUSYand select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
I want to back up and restore my company data. What is the procedure for this in BUSY?
Backup Data: To take backup of your data from BUSYfollow these steps:
Step 1: Open BUSYand select Backup Data option from Company tab.
Step 2: choose the company that you want to backup.
Step 3: Enter your username and password if required and select the location where you want to save your backup file.
Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.
Restore Data: To restore data in BUSYfollow these steps:
Step 1: Open BUSYand select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
My laptop is damaged/stolen. How can I restore or retrieve my company data from BUSY?
Backup Data: To take backup of your data from BUSYfollow these steps:
Step 1: Open BUSYand select Backup Data option from Company tab.
Step 2: choose the company that you want to backup.
Step 3: Enter your username and password if required and select the location where you want to save your backup file.
Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.
Restore Data: To restore data in BUSYfollow these steps:
Step 1: Open BUSYand select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
What is the process to take a backup and restore it if needed in BUSY?
Backup Data: To take backup of your data from BUSYfollow these steps:
Step 1: Open BUSYand select Backup Data option from Company tab.
Step 2: choose the company that you want to backup.
Step 3: Enter your username and password if required and select the location where you want to save your backup file.
Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.
Restore Data: To restore data in BUSYfollow these steps:
Step 1: Open BUSYand select Restore Data option from Company tab.
Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.
I am trying to reconcile my ITC data but some months are blank. How can I get the full data?
ensure the HSN codes are mapped properly while exporting ITC data , follow these steps:
Step 1: Launch BUSY GST Software.
Step 2: Go to the Display menu.
Step 3: Select GST Reports.
Step 4: Choose GST Summary from the available options.
Step 5: Within the GST Summary report, you will find options for various sales reports, including Item Wise Sales Summary, Party Wise Sales Summary, and Sale Type Wise Sales Summary.
Step 6: Select the relevant sub-report based on your requirements. For GST summary, you might choose Item Wise Sales Summary or another appropriate option that provides the bifurcation of tax rates.
Step 7: In this selected report, you will find the bifurcation of sales data based on different tax rates, including the GST summary.
Step 8: Click Print to generate a hard copy of the report.
How do I re-index the database in BUSY to refresh my data?
If you are facing any errors or data corruption in BUSY, you can try below troubleshooting steps:
Step 1: Before you do anything, make sure you take a backup of your latest data.
Step 2: If you cannot open your company and get any RTE (run time error), try running Reindex Database from the Company menu.
Step 3: If you get any RTE (run time error) while working in your company, try running Reindex Database / Rewrite Books from the Housekeeping menu.
Step 4: Check any Junk Characters and Incomplete Vouchers from the Housekeeping menu, if there clear them.
If same issue persists you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How do I correct errors or data corruption issues in BUSY?
If you are facing any errors or data corruption in BUSY, you can try below troubleshooting steps:
Step 1: Before you do anything, make sure you take a backup of your latest data.
Step 2: If you cannot open your company and get any RTE (run time error), try running Reindex Database from the Company menu.
Step 3: If you get any RTE (run time error) while working in your company, try running Reindex Database / Rewrite Books from the Housekeeping menu.
Step 4: Check any Junk Characters and Incomplete Vouchers from the Housekeeping menu, if there clear them.
If same issue persists you can contact to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
What precautions can we take before a virus attack or data loss in BUSY software?
To stay safe from virus attacks and data loss issues, follow the below precautions.
Solution 1: Put anti-virus software on the system.
2: Install BUSY Agent to schedule a time for the auto-backup process on Google Drive. For the installation of a BUSY agent, follow the steps.
Step 1: downlode setup from busy.in/download/
Step 2: Install BUSY Agent in the BUSYwin folder
Step 3: Open BUSY Agent Click on general configuration. Select database type, mention server name or data path, and click the save option.
Step 4: Back configuration on Google Drive mentaion gmail id, click on the authentication option for the first time once authentication access grant message occurs, then click the backup now option to select the days and mention the time for backup.
How do I recover data from a corrupted backup file in BUSY?How do I recover or reset my password for BUSY?
If your BUSY backup file is corrupted, then you can not restore it in BUSY. You have to concern with your authorized channel partner for repair your data.
To reset your company's password in BUSY, you need to follow these steps:
Step 1: If you want to reset Sub-user password then first login your company with super user(Admin user) and go to Administration tab and click on users.
Step 2: Click on modify and select the user of which you want to reset password and can change it and save.
Step 3: If you want to reset Super user (Admin user) password then you need to mail to your data to us on support@busy.in along with company's letterhead and BUSY Serial No.
