Frequently Asked
Questions

Find Solutions to Common Issues Related to data-specific - data lost corruption

FAQs

Why are my vouchers posted to incorrect accounts after updating BUSY?

Here are some common issues and solutions:
 Step 1: Double-check that you're selecting the correct accounts, vouchers, and entries.
 Step 2: Check your software voucher series configuration settings.
 Step 3: If you recently updated the software and migrated data from an older version, there could be data migration issues
 Step 4: Check for database issues and consider running integrity checks or reindexing the database if necessary.

How can I recover data if it is corrupted?

If your data is corrupted then you can restore any backup if you have otherwise you have to concern with your authorised channel partner for data repair.
To know how to restore backup in BUSY, follow the below steps:
Step 1: Open BUSY then select restore data option under the company menu.
Step 2: Select the folder path in which the backup files stored and press ok to proceed.

BUSY crashed while I was entering a large invoice, did I lose all that data?

If BUSY software crashed while you were entering a large invoice, there is a chance that you may have lost the entered data. It is highly recommended that you check whether the data was saved or not. If you are using BUSY Agent, it automatically saves a backup of the voucher, so it's better to ensure that the voucher is backed up or not.

After updating to GST, my previous sales information is missing from reports in BUSY. How can I restore or view this historical data?

Restore Data: To restore data in BUSYfollow these steps:
 Step 1: Open BUSYand select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

What steps should I take if I notice vouchers are missing in BUSY? Is there a way to recover or restore missing vouchers?

Restore Data: To restore data in BUSYfollow these steps:
 Step 1: Open BUSYand select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

Some of my old bills/invoices are not visible anymore after I made changes. How can I restore or view them again?

Restore Data: To restore data in BUSYfollow these steps:
 Step 1: Open BUSYand select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

Some of my data or entries are missing in the software. How can I recover or restore this lost information?

Restore Data: To restore data in BUSYfollow these steps:
 Step 1: Open BUSYand select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

My company data seems corrupted after a failed data restore. How can I recover or restore my original company data?

Restore Data: To restore data in BUSYfollow these steps:
 Step 1: Open BUSYand select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

My previous data and reports are not available after updating BUSY. How can I restore or access the old data?

Restore Data: To restore data in BUSYfollow these steps:
 Step 1: Open BUSYand select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

Data seems to be lost after an update to the software. How can I restore or recover this data?

Restore Data: To restore data in BUSYfollow these steps:
 Step 1: Open BUSYand select Restore Data option from Company tab.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.