Frequently Asked
Questions

Q: BUSY is giving me errors when I try to enter bills or expenses. How can I troubleshoot data entry issues?

If are facing errors when you try to enter bills or expenses then please follow the given steps to troubleshoot Step 1: Double check the data you are entering including bill amount expense details and tax rates Step 2: Read the error carefully and correct that thing. Step 3: Try to save the voucher by pressing enter button at every step. Step 4: If you still have same issue then please take backup of the particular company. Step 5: Then go to housekeeping menu and run reindex data base then try to enter.

Q: Why is the BUSY interface not responding when I try to open a company file?

The BUSY interface not responding when try to open a company file then you need to check few things 1. first check if that company already open or not if open then close all BUSY tab and try to open company again. 2. take a backup of company and re-index data of particular company. 3. also you can open BUSY data in older version and run DB1 patch file from house keeping. 4. after check with all options still company not open then you need to send your data for repairing on supports mail id

Q: How can I troubleshoot the RTE-3354 error while opening ledger?

To resolve the Runtime Error 3354 when opening a ledger in BUSY you can follow this troubleshoot steps 1. Check for Incomplete Vouchers from Housekeeping menu 2. Check the entries in short Date Range wise, to IdentiFinancial Year Problematic Entry Date: 3. Open Voucher in Day Book under Display : Accounts : Day Book 5. While opening the Day Book, select Cash Book as No 6. Edit and save it again 7. VeriFinancial Year Ledger Settings 8. Update BUSY Software 9. Remove the junk characters under housekeeping menu 10. Finally take backup and rewrite books 11. If the same problem persist, send backup file support@busy.in

Q: How to resolve RTE 53 file not found show when open BUSY.

To resolve the error of RTE 53 file not found when open BUSY follow below steps: Step 1: Take a latest backup of the data. Step 2: Note the DLL file name and path from the error message. Step 3: Check at your PC at same path and copy that file and paste it at the same path in client pc with option copy and replace. Step 4: Then reopen BUSY and check if error persist then follow next step. Step 5: Uninstall BUSY old setup and reinstall BUSY either in other drive or same drive with system folder deleted.

Q: Runtime Error ‘3035’, System Resource Exceeded

If the error is related to queries, consider optimising them by reducing the complexity, refining joins, or minimising calculations. If error message show Runtime Error ‘3035’, System Resource Exceeded follow the below steps: Step 1: To address this issue, you can consider converting your data from Access to MSSQL. By doing so, you can then reevaluate the situation and determine if the problem has been resolved. Step 2: Check for Memory Leaks: Ensure that your application is not causing memory leaks by failing to release memory properly.Additionally, verify this behaviour on other systems to ensure its proper functionality.

Q: How to fix RTE-5 while saving voucher?

If showing RTE 5 during the saving voucher in BUSY then follow the steps Step 1: open the company and go to house keeping menu and click on check junk characters Step 2: click on you can proceed as I have the latest backup and then click on master and later on voucher Step 3: modiFinancial Year or remove the junk from master and vouchers Step 4: then again click on house keeping menu and click on check incomplete vouchers Step 5: remove or modiFinancial Year the incomplete vouchers then reindex data of that company

Q: Runtime Error ‘13’, Type Mismatch

Runtime error 13, "Type mismatch," typically occurs when there is an attempt to perform an operation or assign a value to a variable of the wrong data type. Step 1: We need to upgrade the BUSY software with the latest version. The latest version may include bug fixes and enhancements that can address the issue you are facing. Step 2: If the issue continues to persist after Step 1, please proceed with the following action: rewrite the book and recheck. If the problem remains unresolved, kindly send the data to us at support@busy.in for further assistance.

Q: Runtime Error ‘3001’, Invalid bookmark while opening a company

Runtime Error '3001' with the message "Invalid bookmark" typically occurs in database-related operations. A bookmark in a database is a reference or pointer to a specific record, and this error indicates that the bookmark being used is not valid or has become invalid. Here's how to address this error: Step 1: Corruption in the database file or data itself can lead to invalid bookmarks. Run Reindex database to the integrity checks. Step 2: If the issue continues to persist after Step 1, you are required to send the data to us at support@busy.in for further assistance.

Q: I am unable to generate any reports in BUSY. It shows an error. What should I do?

You can follow the given steps If you unable to generate any reports in BUSY and It's shows an error : 1. If you are Sub user then you should have rights of the reports by the superuser. 2. After Backup of data, Go to Housekeeping option then select re-indexing database. 3. Exclude BUSY from Antivirus 4. Unrestrict BUSY from Window defender firewall If still having same issue then you can contact us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: RTE 3049 appear while open BUSY with remark of Cannot open the database C:\BUSYwin\system\Printer.mdb. It may not be data base that your application or the file may be corrupted.

To resolve the RTE 3049 Cannot open the database C:\BUSYwin\system\Printer.mdb. It may not be data base that your application or the file may be corrupted , follow these steps: Step 1: Take the latest backup of your BUSY data. Step 2: Open control panel then click on programs and features and uninstall the BUSY instaance. Step 3: Open chrome and open busy.in site. Step 4: select the resources option then click on download tab. Step 5: Now, download BUSY 21 setup file and install the same. Note: Remove the existing system file in BUSYwin folder before installing BUSY.

Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

BUSY is giving me errors when I try to enter bills or expenses. How can I troubleshoot data entry issues?

If are facing errors when you try to enter bills or expenses then please follow the 
 given steps to troubleshoot
 Step 1: Double check the data you are entering including bill amount expense 
 details and tax rates
 Step 2: Read the error carefully and correct that thing.
 Step 3: Try to save the voucher by pressing enter button at every step.
 Step 4: If you still have same issue then please take backup of the particular
 company.
 Step 5: Then go to housekeeping menu and run reindex data base
 then try to enter.

Why is the BUSY interface not responding when I try to open a company file?

The BUSY interface not responding when try to open a company file then you need to check few things 
 1. first check if that company already open or not if open then close all BUSY tab and try to open company again.
 2. take a backup of company and re-index data of particular company.
 3. also you can open BUSY data in older version and run DB1 patch file from house keeping.
 4. after check with all options still company not open then you need to send your data for repairing on supports mail id

How can I troubleshoot the RTE-3354 error while opening ledger?

To resolve the Runtime Error 3354 when opening a ledger in BUSY you can follow this troubleshoot steps
1. Check for Incomplete Vouchers from Housekeeping menu
2. Check the entries in short Date Range wise, to IdentiFinancial Year Problematic Entry Date:
3. Open Voucher in Day Book under Display : Accounts : Day Book
5. While opening the Day Book, select Cash Book as No
6. Edit and save it again
7. VeriFinancial Year Ledger Settings
8. Update BUSY Software
9. Remove the junk characters under housekeeping menu
10. Finally take backup and rewrite books 
11. If the same problem persist, send backup file support@busy.in

How to resolve RTE 53 file not found show when open BUSY.

To resolve the error of RTE 53 file not found when open BUSY follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Note the DLL file name and path from the error message.
Step 3: Check at your PC at same path and copy that file and paste it at the same path in client pc with option copy and replace.
Step 4: Then reopen BUSY and check if error persist then follow next step.
Step 5: Uninstall BUSY old setup and reinstall BUSY either in other drive or same drive with system folder deleted.

Runtime Error ‘3035’, System Resource Exceeded

If the error is related to queries, consider optimising them by reducing the complexity, refining joins, or minimising calculations.
If error message show Runtime Error ‘3035’, System Resource Exceeded follow the below steps:
Step 1: To address this issue, you can consider converting your data from Access to MSSQL. By doing so, you can then reevaluate the situation and determine if the problem has been resolved.
Step 2: Check for Memory Leaks: Ensure that your application is not causing memory leaks by failing to release memory properly.Additionally, verify this behaviour on other systems to ensure its proper functionality.

How to fix RTE-5 while saving voucher?

If showing RTE 5 during the saving voucher in BUSY then follow the 
steps 
Step 1: open the company and go to house keeping menu and click on check 
junk characters 
Step 2: click on you can proceed as I have the latest backup and then click on master 
and later on voucher 
Step 3: modiFinancial Year or remove the junk from master and vouchers 
Step 4: then again click on house keeping menu and click on check incomplete vouchers 
Step 5: remove or modiFinancial Year the incomplete vouchers then reindex data of that company

Runtime Error ‘13’, Type Mismatch

Runtime error 13, "Type mismatch," typically occurs when there is an attempt to perform an operation or assign a value to a variable of the wrong data type.
Step 1: We need to upgrade the BUSY software with the latest version. The latest version may include bug fixes and enhancements that can address the issue you are facing.
Step 2: If the issue continues to persist after Step 1, please proceed with the following action: rewrite the book and recheck. If the problem remains unresolved, kindly send the data to us at support@busy.in for further assistance.

Runtime Error ‘3001’, Invalid bookmark while opening a company

Runtime Error '3001' with the message "Invalid bookmark" typically occurs in database-related operations. A bookmark in a database is a reference or pointer to a specific record, and this error indicates that the bookmark being used is not valid or has become invalid. Here's how to address this error:
Step 1: Corruption in the database file or data itself can lead to invalid bookmarks. Run Reindex database to the integrity checks.
Step 2: If the issue continues to persist after Step 1, you are required to send the data to us at support@busy.in for further assistance.

I am unable to generate any reports in BUSY. It shows an error. What should I do?

You can follow the given steps If you unable to generate any reports in BUSY and It's shows an error : 
 1. If you are Sub user then you should have rights of the reports by the superuser.
 2. After Backup of data, Go to Housekeeping option then select re-indexing database.
 3. Exclude BUSY from Antivirus 
 4. Unrestrict BUSY from Window defender firewall 
 If still having same issue then you can contact us on our centerlized 24*7helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

RTE 3049 appear while open BUSY with remark of Cannot open the database C:\BUSYwin\system\Printer.mdb. It may not be data base that your application or the file may be corrupted.

To resolve the RTE 3049 Cannot open the database C:\BUSYwin\system\Printer.mdb. It may not be data base that your application or the file may be corrupted , follow these steps:
Step 1: Take the latest backup of your BUSY data.
Step 2: Open control panel then click on programs and features and uninstall the BUSY instaance.
Step 3: Open chrome and open busy.in site.
Step 4: select the resources option then click on download tab.
Step 5: Now, download BUSY 21 setup file and install the same.
Note: Remove the existing system file in BUSYwin folder before installing BUSY.

Frequently AskedQuestions