Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database
I am getting error messages in BUSY but unable to diagnose the problem. How can I get help troubleshooting errors?
If you find that you are unable to perform specific tasks in BUSY, you can take a series of troubleshooting steps to identify and resolve the issue. Here's a step-by-step guide on what to do:
Step 1 : Verify that you have the necessary user permissions to perform the task in question.
Step 2 : Consult the user manual, help documentation, or user guides provided by BUSY
Step 3 :If you encounter error messages while attempting the task, take note of the error message and any error codes provided.
Step 4 : Ensure that your computer has a stable and active internet connection, especially if the task involves online features or cloud-based functionality.
Step 5 : If you have followed the above steps and still cannot perform the task, consider reaching out to BUSY's customer support for assistance. They can provide specialized assistance and guidance tailored to your specific problem.you can reach out to us on our Centralised 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
When I try to save sale transaction it says it s giving RTE , how can I fix this?
If your company is not opening and showing error, you can follow these steps to resolve the issue:
Step 1: First take tha latest backup of your company.
Step 2: Go to Housekeeping menu and select the Reindex Databases option.
Step 3: Run the process and check the issue is resovle or not. If issue is not resolve, Remove the junk characters and Incomplete vouchers and try again.
Step 4: Ensure no any lockes file is created in COMP000x folder. If they are, delete all lockes files and check issue resolve or not.
Step 5: Run BUSY in administrator mode. Set compatibility, down UAC, change region setting UK and US, and give everyone rights to BUSY.
Step 6: Ensure you are using latest BUSY update. If not, Update your BUSY in latest version.
Step 7: If the issue persists, contact customer support for further assistance.
Note : Ensure you have latest backup before performing any housekeeping option in BUSY. and you have upgrade your BUSY in latest version. You should also take a daily backup to prevent any data loss.
Some exclusive operation is being run in this company. Please login after some time
The error message "Some exclusive operation is being run in this company. Please login after some time" typically occurs in multi-user environments when a critical operation is being performed that requires exclusive access to the company's data. This could be a database maintenance task, database backup, or some other process that needs to be completed without interference from other users.
If error message show Some exclusive operation is being run in this company. Please login after some time follow the below steps:
Step 1: Exclusive Access: Make sure that the database is not already open exclusively by another user or application. Only one user
can open an Access database in exclusive mode at a time. If someone else has exclusive access, wait until they close it before
trying to access the database.
Step 2: Anti-virus/Firewall: Temporarily disable any antivirus or firewall software to see if they are causing the locking issue.
Sometimes, these security programs can interfere with database access.
Step 3: Restart the system to release the temporary lock on the Access database if any.
The log file in BUSY is not providing detailed information when there are errors. How can I access more comprehensive logs?
If the BUSY log file doesn't show enough information when there are errors, here's how to access more detailed logs:
Step 1: Open your company in the software. Then, press the keys Alt + Ctrl + Shift + Q. This will open the query log, which has more details about what's going wrong. You can filter it to see what you need.
Step 2: You can also press Alt + Ctrl + Shift + L to access the event log. This log shows a history of what's been happening in the software. You can filter it by dates to find the information you're looking for.
Step 3: Check in the folder where you installed BUSY software. There, you should find a file called QueryLog.txt This file contains detailed information about the software's actions and can help you understand errors.
Step 4: If you still can't find the information you need, you can contact BUSY support at support@busy.in. They can help you further.
How do I resolve application crashes when adding items to invoices in BUSY?
If you are facing a problem where BUSY Software Crashed and Close while entering items in invoice then please follow the given steps:
Step 1: Open BUSY Software
Step 2: Go to Comapny Menu
Step 3: Click on Backup data
Step 4: Select the company and then mention username and password
Step 5: Specify path for taking backup then select Single or All Financial year then click on Ok button, it will take few seconds to take backup
Step 6: After successful backup, Click on Open company
Step 7: Select the comapny and mention login username and password
Step 8: Go to Housekeeping Menu
Step 9: Click on Reinedex database
Step 10: You Can select the 2 option i.e You can proceed as i have latest backup then click on Ok Button
Step 11: you will get a popup window I.e Proceeding to reindex Database for the Company then Click on Ok Button
Step 12: you will get a confirmation message of Successful Reindex Database
Runtime Error ‘70’ Permission denied while opening company
Runtime Error 70, "Permission Denied," typically occurs in BUSY Software when your code is trying to access a resource or perform an action for which the current user does not have the necessary permissions. This error often arises when attempting to access files, folders, or other system resources that require specific permission levels.
To address Runtime Error 70, you can take the following steps:
Step 1. : Run as Administrator: BUSY Software requires elevated permissions, consider running the application as an administrator. Right-click on the application's executable file and select "Run as administrator."
Step 2: User Account Control (UAC): If you're running your application on a Windows system with User Account Control (UAC) enabled, UAC may be preventing certain actions. You can try disabling UAC temporarily to see if it resolves the issue, but be cautious about the potential security implications.
Step 3: After completing all the aforementioned steps, ensure that the Application Data path has been granted full permissions to carry out the required database operations. This action should effectively resolve the issue.
I am unable to perform common tasks like generating bills and printing reports in BUSY. What could be the reasons and solutions for this?
If you are unable to generate vouchers and printing reports then please follow the steps below:
1. Check that you are getting any run time error while generating voucher or not.
2. If it is showing any error message then you need to run reindex database process through housekeeping menu.
3. If it still shows any issue while generating bills then you need to share the data with us on support@busy.in
In case you are unable to print the reports then you require to check below points:
Step 1 : Check your printer settings and ensure it is properly connected to your computer
Step 2 : Verify that you have selected the correct printer and paper size in the software
Step 3 : Make sure you have the latest version of BUSY installed and no other instances of older versions available
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem
Step 5 : Restart the software and try printing again
I'm unable to open my company file in BUSY. What steps should I take?
If you're unable to open your company file in BUSY, it can be a frustrating issue that requires troubleshooting. Here are steps you can take to address this problem:
Step 1 : Check the data Path
Step 2 :Ensure that the file you are trying to open has the correct file extension. BUSY files typically have extensions like ".cmp" or ".zip". If the extension is missing or incorrect, the software may not recognize it
Step 3 :If the company file is corrupt, it may not open. In such cases, you might need to restore from a backup or seek professional data recovery services.
Step 4 :Ensure that you have the necessary permissions to access the file. In some cases, file access issues may be due to restricted user permissions.
Step 5 :If the problem persists, you can try reinstalling the BUSY
Ste[p 6 :If you've tried the above steps and still can't open your company file, it's advisable to contact BUSY's customer support. .
Runtime Error ‘3265’ Item not found in this collection invalid data
Runtime Error 3265, "Item not found in this collection," typically occurs when working with database-related operations, such as accessing a recordset or trying to retrieve data from a database.
Step 1: If the database file is corrupted or damaged, the application may not be able to recognize its structure or read the data correctly. In such cases, it becomes necessary to reindex the data to restore the database's integrity. This process involves rebuilding the database index, which helps the application locate and access the data efficiently. Reindexing the database can resolve issues caused by corruption or inconsistencies in the data, ensuring that the application can function properly and access the information accurately. To initiate the reindexing process, navigate to the 'Company' section in the application and select the 'Reindex Database' option. This will initiate the reconstruction of the database index.
Step 2: If the issue continues to persist after Step 1, you are required to send the data to us at support@busy.in for further assistance.
What steps can I take to get voucher generation working when it fails with errors in BUSY?
If you are facing any problem while creating a voucher then please follow given steps :
Step 1: Open BUSY Software
Step 2: Go to Comapny Menu
Step 3: Click on Backup data
Step 4: Select the company and then mention username and password
Step 5: Specify path for taking backup then select Single or All Financial year then click on Ok button, it will take few seconds to take backup
Step 6: After successful backup, Click on Open company
Step 7: Select the comapny and mention login username and password
Step 8: Go to Housekeeping Menu
Step 9: Click on Reinedex database
Step 10: You Can select the 2 option i.e You can proceed as i have latest backup then click on Ok Button
Step 11: you will get a popup window I.e Proceeding to reindex Database for the Company then Click on Ok Button
Step 12: you will get a confirmation message of Successful Reindex Database
