Frequently Asked
Questions

Q: I am facing error in generating GST reports. How can I resolve this?

Please provide error code or error message which is showing while adding voucher.Further you can try these steps to resolve the Gst reports error. Step 1: Take a latest backup of the data. Step 2: Go to houskeeping menu and then select reindex database option. Step 3: Then run the reindex process and after completion of the process try reopening it.

Q: How to resolve the error of RTE 286 exception detected while working on BUSY.

To resolve the error of RTE 286 exception detected while running BUSY follow below steps: Step 1: Firstly you need to take the latest backup of the current data. Step 2: You need to open the previous backup of the data. Step 3: Then Copy the db1 file from the older backup and copy replace it with the current backup.

Q: I am facing error while generating IGST bill. How to troubleshoot?

Please provide error code or error message which is showing while generating IGST invoice. Further you can try these steps to resolve error. Step 1: Take a latest backup of the data. Step 2: Go to houskeeping menu and then select reindex database option. Step 3: Then run the reindex process and after completion of the process try reopening it.

Q: Why am I getting an error message when trying to do a certain action in BUSY? How do I fix it?

If you are getting any errors while feeding entries, see the following steps to resolve the issue. Step 1: Take a backup of your BUSY data. Step 2: Go to the company menu. Step 3: Select Reindex Databases Step 4: Select the company and tick the option You Can Proced. I already have a backup. Step 5: Reindex all financial years

Q: What is the process to resolve the RTE 65800 automation error while saving the purchase voucher.

If showing RTE 65800 automation error while saving the purchase voucher follow below steps: Step 1: Take a latest backup of the data. Step 2: Go to housekeeping menu then select reindex database option if still faces the same problem then run rewrite books option. Step 3: After completion of the process then again check by saving purchase voucher.

Q: I am facing error while generating bills for a particular party. What could be the reason?

Please provide error code or error message which is showing while generating invoice. Further you can try these steps to resolve error. Step 1: Take a latest backup of the data. Step 2: Go to houskeeping menu and then select reindex database option. Step 3: Then run the reindex process and after completion of the process try reopening it.

Q: What steps should be taken to troubleshoot the RTE-457 error when opening BUSY?

If you encounter an RTE-457 error when opening BUSY on a client PC, follow these steps: Step 1: Re-Index the database Step 2: Check and configure the Control panel Date, Time and Region settings Step 3: Untick on Beta: Unicode UTF-8 for worldwide language support option Step 3: Restart the Computer Step 4: Send backup data to support@busy.in

Q: I am getting [particular error]. How do I troubleshoot/fix this?

Please provide the additional details about the issues or error message. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by regenerating report.

Q: While open report then showing RTE-13

Please provide additional details about the query like in which report opening error is showing and the error message. Further you can follow below steps: Step 1: Take a latest backup of the data. Step 2: Go to housekeeping menu and select reindex database option. Step 3: After completion of the process check report again by opening the report.

Q: How to resolve the RTE 93 while drop down list is open and pressed special character key.

To resolve the RTE 93 while drop down list is opened and pressed special character key is pressed. Step 1: Take a latest backup of the data. Step 2: Then Go to housekeeping menu then select reindex database option. Step 3: If still same problem then check by update BUSY to the latest release and then check again.

Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am facing error in generating GST reports. How can I resolve this?

Please provide error code or error message which is showing while adding voucher.Further you can try these steps to resolve the Gst reports error.
Step 1: Take a latest backup of the data.
Step 2: Go to houskeeping menu and then select reindex database option.
Step 3: Then run the reindex process and after completion of the process try reopening it.

How to resolve the error of RTE 286 exception detected while working on BUSY.

To resolve the error of RTE 286 exception detected while running BUSY follow below steps:
Step 1: Firstly you need to take the latest backup of the current data.
Step 2: You need to open the previous backup of the data.
Step 3: Then Copy the db1 file from the older backup and copy replace it with the current backup.

I am facing error while generating IGST bill. How to troubleshoot?

Please provide error code or error message which is showing while generating IGST invoice. Further you can try these steps to resolve error.
Step 1: Take a latest backup of the data.
Step 2: Go to houskeeping menu and then select reindex database option.
Step 3: Then run the reindex process and after completion of the process try reopening it.

Why am I getting an error message when trying to do a certain action in BUSY? How do I fix it?

If you are getting any errors while feeding entries, see the following steps to resolve the issue.
Step 1: Take a backup of your BUSY data.
Step 2: Go to the company menu.
Step 3: Select Reindex Databases
Step 4: Select the company and tick the option You Can Proced. I already have a backup.
Step 5: Reindex all financial years

What is the process to resolve the RTE 65800 automation error while saving the purchase voucher.

If showing RTE 65800 automation error while saving the purchase voucher follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to housekeeping menu then select reindex database option if still faces the same problem then run rewrite books option.
Step 3: After completion of the process then again check by saving purchase voucher.

I am facing error while generating bills for a particular party. What could be the reason?

Please provide error code or error message which is showing while generating invoice. Further you can try these steps to resolve error.
Step 1: Take a latest backup of the data.
Step 2: Go to houskeeping menu and then select reindex database option.
Step 3: Then run the reindex process and after completion of the process try reopening it.

What steps should be taken to troubleshoot the RTE-457 error when opening BUSY?

If you encounter an RTE-457 error when opening BUSY on a client PC, follow these steps: 
Step 1: Re-Index the database
Step 2: Check and configure the Control panel Date, Time and Region settings 
Step 3: Untick on Beta: Unicode UTF-8 for worldwide language support option
Step 3: Restart the Computer 
Step 4: Send backup data to support@busy.in

I am getting [particular error]. How do I troubleshoot/fix this?

Please provide the additional details about the issues or error message. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

While open report then showing RTE-13

Please provide additional details about the query like in which report opening error is showing and the error message. Further you can follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to housekeeping menu and select reindex database option.
Step 3: After completion of the process check report again by opening the report.

How to resolve the RTE 93 while drop down list is open and pressed special character key.

To resolve the RTE 93 while drop down list is opened and pressed special character key is pressed.
Step 1: Take a latest backup of the data.
Step 2: Then Go to housekeeping menu then select reindex database option.
Step 3: If still same problem then check by update BUSY to the latest release and then check again.

Frequently AskedQuestions